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5.3

Love Reels: Does not accept players from United States

Top Rated Casinos

Love Reels Casino

Overview

Review last updated -September 2019.

Love Reels Casino run on the Nektan platform and are dual licensed by the Gibraltar Gambling Commission in Gibraltar and in the United Kingdom by the UKGC – they use IBAS as their alternative dispute resolution service. They provide a limited range of games from NextGen Gaming, Aristocrat, Nektan, IGT, Big Time Gaming, Blueprint, Core Gaming, ELK Studios, Evolution, Extreme Live Gaming, Felt, Foxium, Gamevy, Iron Dog, IWG, Konami, Lightning Box, Merkur, Realistic Games, Red Tiger, Scientific, Microgaming and NetEntertainment. Their site is the typical Nektan design and utilises a colour palette of: red, burgundy and white. Their logo is their name – “love” appears in white enclosed in a burgundy heart and “reels” appears in red inside slots reels.

Trustworthiness

 - 2 / 10

Love Reels Casino run on the Nektan white label platform.

We have concerns regarding some of this operator's terms.

Maximum Win Cap (-1) - the casino institutes a maximum win clause to the effect that they will not pay out any more than £250,000 on any of their games - the exception being progressive jackpots as per Term 7.11: "The maximum pay-out on our games is £250,000 with the exception of any Progressive Jackpot pay-out. Progressive Jackpot pay-outs will be paid in full." 22/09/2018

Dormancy Clause (-1) - "10.2.1 A reasonable administration fee of £15.00/€15/150kr/$15 per month (or, should the account balance be less than £15.00/€15/150kr/$15, an amount equal to the remaining balance) until the account balance is zero. These charges will be withdrawn from your Account until the earlier of (a) the account balance being reduced to zero or (b) the account being re-activated by the use of your account." - 22/09/2018. While this is a significant improvement over previous dormancy terms offered by this group, £15/month is 3x the industry average charge for the management of dormant accounts and is significantly more than could be considered "reasonable" for the "administration of such accounts, which is minimum.

Love Reels do not engage an affiliate program, giving one less avenue of communication if player complaints come in. As such they cannot obtain Recommended status.

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

Bonuses

 - 9 / 10
200% up to £100
Max Bonus 100
Min Deposit 25
Max Bet NA
Type Cashable
Wagering 30x(d+b)
25 complimentary spins on Starburst
# of Spins 25
Spin Value 0.10
Max Bet NA
Max Win 4xb
Wagering 30xw

The Love Reels Casino Welcome bonus currently consists of a bonus of 200% up to £100 plus 25 complimentary spins on Cleopatra.

The minimum deposit that will trigger the bonus is £25.

This bonus has a wagering requirement of 30x(deposit+bonus) for the deposit bonus and 30xwinnings for the complimentary spins.

The bonus is structured so that only wagering with bonus funds, which are stacked beneath the deposited funds, counts towards the wagering requirement. This also means that bonus restrictions, do not apply while you are wagering with your deposited funds. In other words as long as you are only using deposited funds you can withdraw at any time you like.

There is no maximum bet term associated with this bonus.

The maximum allowed win with this bonus, including from the complimentary spins, is 4xbonus.

The bonus is cashable.

Bonus and associated winnings will expire after 28 days if the wagering requirements are not completed.

Game Weightings:

  • Roulette, Blackjack 0%
  • Dracula, Guns 'N' Roses, Jimi Hendrix, Divine Fortune, The Invisible Man, Da Vinci Diamonds MegaJackpot, Siberian Storm Megajackpot, Megajackpots Isle O'Plenty, Wolf Run Megajackpot, Star Lanterns Megajackpot, Gong Xi Fa Cai, More Monkeys Stellar Jackpot, Genie Jackpots, Winstar, Justice League, Batman, Superman, The Flash, Green Lantern, An Evening with Holly Madison, Psycho, James Dean, The Pig Wizard, Thunderstruck II, Avalon, Wheel of Fortune on Tour, Champion Raceways, Slot O Gold, Super Spinner, Super Diamond Deluxe, Worms, Top Cat, 100K Pyramid, Black Widow, Family Guy, Ghostbusters, Hot Rolls Super Times Pay, Jeopardy, Lucky Larrys Lobstermania 2, Noahs Ark, Sherlock Holmes: The Hunt for Blackwood, Western Belles, Wheel of Fortune Triple Extreme Spin, Wheel of Fortune: Ultra 5 Reels 0%

 

 

BONUS CODE: NA RECOMMENDED BONUSES
Value to Player for:
£12.50
Bonus Value
low roller
mid
mid roller
high
high roller
low
superhigh roller
mid

Payout Speed: 72 hours

 - 8 / 10

Love Reels Casino state that it can take up to 3 days to process a withdrawal.

Maximum Withdrawal - None.

Minimum Withdrawal - £20.

15% transaction fee charged for Boku payment method.

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers), Boku, Paysafecard, Zimpler, PayPal.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

CLICK HERE TO JOIN NETELLER

Software

 - 4 / 10

Love Reels Casino use NextGen Gaming Software for their instant play casino - they also offer a selection of games from IGT (Wager Works), Microgaming Aristocrat, Nektan, IGT, Big Time Gaming, Blueprint, Core Gaming, ELK Studios, Evolution, Extreme Live Gaming, Felt, Foxium, Gamevy, Iron Dog, IWG, Konami, Lightning Box, Merkur, Realistic Games, Red Tiger, Scientific and Net Entertainment.
Check out our WagerWorks Software Review.

Game selections are as follows:

Instant

Slots – 200

Table - 43

Live - 20

Jackpots - ?

Customer Service

 - 10 / 10

Email Testing Record

  • September 2019 - 1 hour 15 minutes.
  • May 2019 -No response.
  • December 2018 - 22 minutes
  • March 2018 - 39 minutes

Licensing

 - 8 / 10

Love Reels hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Love Reels currently use IBAS. You can find further information regarding this regulator's complaint policies here.
  • Gibraltar Gaming Commission - The GGC is one of the more reputable online gaming regulators, but we are aware of a serious software issue where they failed to uphold their own technical standards. You can find further information regarding this regulator's complaint policies here.

Restricted Countries

Love Reels does not accept players from the following countries: Australia, South Africa, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United States.

Contact

Contact Information:

Email : [email protected]
Phone : +442038750832
Address : Nektan Gibraltar Ltd.
2.1 Waterport Place
2 Europort Avenue
Gibralter

Slots RTP

Love Reels Casino do not appear to publish individual RTPs for their games - they do provide payout reports that give a general overview of payouts.

Comp Points

Slots of Glory Casino do not appear to offer a comp points program for customers.

Closing Thoughts

The operators running on the Nektan platform generate a low volume of complaints. There terms have improved a lot recent, but there are still issues there relating to setting win limits in terms rather than using game limits to control their risk exposure and looking to charge a dormancy fee that's 3x the majority of the rest of the industry. Their terms are no longer so problematic that we'd blanket advise players to avoid their properties, but players should be aware of these terms specifically so they can make an educated decision as to whether an operator holding these terms is one they're happy to play with.

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