MENU

Get up to 19

exclusive bonuses

What's so special about

our bonus reviews?


  • only recommended casinos
  • full wagering requirements
  • terms & conditions analysis
  • bonus value calculation
We respect your privacy and won't share your email address.
[X] Close this form and return to site
4.95

Lucks Casino Status: Does not accept players from United States

Lucks Casino Casino

Overview

Review last updated – June 2017.

Lucks Casino was established in 2015 and runs on the ProgressPlay platform. Lucks Casino is licensed by the Malta Gaming Authority and the UKGC. They provide a range of games from Microgaming, NetEntertainment, NextGen Gaming and 1x2Gaming. Their site features a tropical island style background and their logo is their brand name across a golden casino chip.  The ‘c’ in ‘Lucks’ has a crown perched over it and a banner draped across the chip frequently changes to display the flags of: Great Britain, Japan, Australia and Sweden reflecting the international scope of the operator. They currently have no complaints logged at any of the major gambling portals.

Trustworthiness

 - 7 / 10

Lucks Casino have a good reputation within the gambling community and we found no outstanding issues at any of the major casino complaints portals.

As long as Lucks Casino maintain their positive reputation we will increase their Trustworthiness score by one point every 6 months to a maximum of 7.

(-1)We find Lucks Casino's dormancy clause for UK players to be predatory as it does not state that before beginning dormancy proceedings every effort will be made to contact the relevant player. Accounts held by UK players are declared dormant after only 6 months of inactivity. We also find their maintenance fee for dormant accounts held by UK players to be unacceptably high at a rate of 10% of the account balance per month.

You can see the latest updates to Lucks casino's terms and conditions here.

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

Bonuses

 - 2 / 10
100% up to £200
Max Bonus 200
Min Deposit 20
Max Bet 5/5%
Type Sticky
Wagering 50xb
BONUS CODE: NA CLAIM BONUS
Value to Player for:
-£4.79
Bonus Value
low roller
low
mid roller
low
high roller
mid
superhigh roller
mid

Payout Speed: 7 days

 - 3 / 10

Lucks Casino give contradictory information with regards to payout times on their website. Three different sections list three different payout times and therefore to give most protection to players we have gone with the longest of the three figures: 7 days.

Maximum Withdrawal - £1500 per week or £3000 per month.

Minimum Withdrawal - £20 Skrill, £50 for wire transfers/iDEAL or £30 for cheque.

Banking options available - Credit/Debit cards, Neteller, Paysafecard, Skrill (Moneybookers), iDEAL, Paybyphone (UK customers only) and Bank Transfers.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 5 / 10

Lucks Casino use Microgaming software for their instant play casino. They also have a selection of NetEntertainment, 1x2Gaming and NextGen Gaming games. Check out our Microgaming Software Review.

Game selections are as follows:

Instant

Table Games – 24

Slots – 294

Video Poker – 4

Live - 5

Jackpot - 12

Customer Service

 - 0 / 10

Email Testing Record

  • November 2016 - No answer
  • January 2016 - No response.

Licensing

 - 10 / 10

LucksCasino hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. LucksCasino currently use IBAS. You can find further information regarding this regulator's complaint policies here.
  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we have managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Lucks Casino: Belgium, Belize, British Virgin Islands, Bulgaria, Croatia, Cyprus, Denmark, Estonia, Finland, France, Greece, Hungary, Israel, Italy, Slovenia, South Africa, Spain, Turkey, United States Minor Outlying Islands, United States of America and US Virgin Islands

Contact Information:

Email : customersupport@instantgamesupport.com
Postal address: Progress Play Limited, suite 1258l, 28/19 Vincenti Buildings, Strait Street, Valletta, VLT1432.
Live Chat: Available on casino website 06.00 - 23.00 GMT.

Affiliate Program - Global iGaming Partners.

Restricted Countries

Lucks Casino does not accept players from the following countries: American Samoa, Belgium, Belize, British Virgin Islands, Bulgaria, Croatia, Cyprus, Denmark, Estonia, Finland, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Greece, Hungary, Israel, Italy, Lithuania, Luxembourg, Portugal, Romania, Serbia, Slovenia, South Africa, Spain, Turkey, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United States.

Slots RTP

Lucks Casino give the RTPs for all of their slots games.

Comp Points

Lucks Casino offer a V.I.P. program with points being accrued at a rate of 1 for every £16 wagered - unfortunately there is no rate of redemption given and so we cannot assess the value of this program for players.

Closing Thoughts

Lucks Casino have what we consider to be a predatory dormancy clause for UK players - declared dormant after 6 months and then subject to a 10% of account balance maintenance fee per month. In their Bonus Policy section it states that players from some countries will be subject to increased wagering on bonuses (100x rather than 50x) but players must contact Customer Support for details - it would be more helpful if the restricted countries were just clearly stated for players in the Bonus Policy section in the interests of transparency. Be aware that conflicting information is given regarding the time it takes to receive a withdrawal back to your payment method and for safety ThePOGG has gone with the longest stipulated time of the three: seven days.

Not for you?

Check out the very best!
Deposit Guarantee Casinos

Not for you?

Check out the very best!
Deposit Guarantee Casinos

Promotional Terms & Conditions

100% up to £200
Max Bonus 200
Min Deposit 20
Max Bet 5/5%
Type Sticky
Wagering 50xb

This promotion is only available to new players and only once they've made their first deposit.

The Lucks Welcome bonus currently consists of a bonus of 100% up to £200.

The minimum deposit that will trigger the bonus is £20.

This bonus has a wagering requirement of 50xbonus for the deposit bonus.

The bonus uses a standard structure where the full balance is locked from the moment of deposit until the wagering requirement has been completed.

The maximum allowed bet is £5 or 5% of the bonus, whichever is lower, on any single round of play. Players depositing via Neteller or Skrill have a maximum allowed bet of £2 or 2% of the bonus, whichever is lower, on any single round of play.

There is no maximum win on either the deposit bonus or the complimentary spins.

This bonus is sticky which means that it can never be withdrawn. Once you have completed the wagering requirement the bonus will be removed from your account at the time of your first withdrawal.

Game Weightings:

  • Video Poker and/or Power Video Poker 5%
  • Baccarat, Blackjack, Roulette, Jackpot, Table Poker 10%
  • All other games 100%

 

 

 

close window