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4.5

Lucky247 Status: Not Recommended

Lucky247 Casino

Overview

Review last updated – December 2017

Lucky247  is part of a small group of bingo and casino providers running on the Broadway Gaming platform. It is licensed by the UKGC  in the United Kingdom and the MGA in Malta – it uses eCOGRA as its ADR for UK players lodging complaints. Lucky247 is platform mates with: Dotty Bingo, Bingo Diamond, Rehab Bingo, Casino of Dreams, Glossy Bingo and Butler’s  Bingo. Up-to-date details of all of its sister properties can be found on the UKGC license page for Broadway Gaming. Lucky247 advertises a small selection of games: slots and table by: Microgaming but the exact number cannot be seen without creating a login. The Lucky247 site design is basic and built around a colour palette of: black, white, grey and red.  Lucky247 have unfortunately been involved in the unfair confiscation of a player’s balance.

Trustworthiness

 - 3 / 10

Only one of the reviewers who works regularly for this site holds an account with Lucky247. They report positive experiences.

During mediation of the small number of complaints we've received against Lucky247, we've found their approach to discussing player issues both incredibly professional with respect to protecting private information (something that every casino player should want) and forward thinking and transparent once the correct permissions are issued.

On top of this, in the second complaint the player was actually paid despite having exceeded the maximum allowed wager. As it turns out, Lucky 24/7 have an automated system that should automatically restrict players from placing bets that exceed the maximum allowed while they have a bonus and on this occasion this system did not catch the player's bet. As such Lucky247 felt it was unfair to blame the player for the breach of rules.

This sort of automated restrictions to prevent players breaking promotional rules is something that every major software provider should be doing already. Why decline to implement an easy software upgrade that would substantially decrease player disputes? This issue certainly suggests that Microgaming have already implemented this functionality it's simply that so far the vast majority of there venues have declined to implement this tool.

A subsequent complaint was not managed as well. this complaint involved a player who reduced their bets from 19.5/spin to 10/spin. Lucky247 claimed that this reduction meant that the player's bets were not in proportion to their balance. Given that their balance was in the low thousands, a bet of 10 credits per spin produces a substantial risk of a sizeable loss. As such we cannot agree with or support Lucky247's failure to pay this player and Lucky247 have been moved to Not Recommended status.

Lucky247 have also been involved in fund confiscations where no bonuses are involved.

For references see Lucky247 Group Player Issues

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

You can see the latest updates to Lucky247 casino's terms and conditions here.

Bonuses

 - 3 / 10
100% up to £250
Max Bonus 250
Min Deposit 20
Max Bet 20%xb
Type Cashable
Wagering 50xb
BONUS CODE: NA CLAIM BONUS
Value to Player for:
-£3.99
Bonus Value
low roller
mid
mid roller
low
high roller
low
superhigh roller
low

Payout Speed: 1-3 days

 - 8 / 10

Lucky247 casino list their Neteller withdrawal time as 1-5 business days (7 days over a weekend). Our reviewer reports their withdrawal paid in 3 days.

Minimum withdrawal – £20.

Maximum withdrawal – £10000/24 hours.

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers), Instadebit, Click2Pay, UKash, eCheck, iDeal, euTeller, Poli, PaySafeCard

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 10 / 10

Lucky247 casino use Microgaming software for both their download and instant play casinos. Check out our Microgaming Software Review.

Lucky247 are the only Microgaming casino we are aware of that uses the auto-restriction on the max bet while playing with a bonus to prevent players from accidentally breaking rules. As such we've increased their software rating score.

Game selections are as follows;

Instant

Table Games – 54

Slots – 248

Video Poker – 23

Jackpot – 17

Customer Service

 - 0 / 10

Email Testing Record

  • December 2017 - No response.
  • July 2015 - No Response
  • November 2014 - 14 minutes
  • June 2014 - 14 minutes
  • December 2013 - No Response
  • July 2013 - No Response

Licensing

 - 10 / 10

Lucky247 hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Slingo currently use eCOGRA. You can find further information regarding this regulator's complaint policies here.
  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Lucky247 casino – Afghanistan, American Samoa, Australia, Belarus, Belgium, Caribbean Netherlands, Columbia, Comoros, Congo, The Democratic Republic Of Congo, Cote d’lvoire / Ivory Coast, Croatia, Cuba, Czech Republic, Denmark, France, French Guiana, French Polynesia, French Southern Territories, Guadeloupe, Guam, Guernsey, Guinea, Haiti, Hong Kong, Hungary, Iran, Iraq, Israel, Italy, Jersey, Lebanon, Liberia, Libya, Lithuania, Macau, Martinique, Mayotte, Myanmar/Burma, Netherlands, New Caledonia, North Korea, Northern Mariana Islands, Palestinian Territories, Philippines, Poland, Portugal, Puerto Rico, Reunion, Romania, Saint Martin, Serbia, Singapore, Sint Maarten, Slovakia, Somalia, South Africa, South Sudan, Spain, St Pierre and Miquelon, Sudan, Switzerland, Syria, Taiwan, Turkey, United States, United States Minor Outlying Islands, Venezuela, VietNam, Virgin Islands (US), Wallis and Futuna, Zimbabwe

Contact Information;

Phone : UK ONLY Toll Free: 0800 298 7785
Sweden ONLY Toll Free: 0200 899 935
Australia ONLY Toll Free: 1800 156 048
Other Countries: 0044 207 0881290
Skype : Lucky247support

Affiliate Program - ToPlay Affiliates.

Restricted Countries

Lucky247 does not accept players from the following countries: Afghanistan, American Samoa, Australia, Belarus, Belgium, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Croatia, Cuba, Czech Republic, Côte d’Ivoire, Denmark, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Guadeloupe, Guam, Guernsey, Guinea, Guinea-Bissau, Haiti, Hong Kong SAR China, Hungary, Iran, Iraq, Israel, Italy, Jersey, Lebanon, Liberia, Libya, Lithuania, Macau SAR China, Martinique, Mayotte, Myanmar [Burma], EU, EU, New Caledonia, North Korea, Northern Mariana Islands, Palestinian Territories, Philippines, Poland, Portugal, Puerto Rico, Romania, Réunion, Saint Martin, Serbia, Serbia and Montenegro, Singapore, Slovakia, Somalia, South Africa, Spain, Sudan, Switzerland, Syria, Taiwan, Turkey, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United States, Venezuela, Vietnam, Wallis and Futuna.

Contact

Slots RTP

Lucky247 casino do not publish the house edge (RTP) information for any of their slots games.

Comp Points

Lucky247 run their own unique comp point program. You'll accrue points at different rates depending on the game you play as detailed below;

  • All Slots,American Roulette and all Parlor Games 1 point for every 2 credits wagered
  • All Table Pokers (except Texas Hold ‘em), Red Dog,all Roulette (excluding American Roulette), Casino War and Sic Bo 1 point for every 4 credits wagered
  • All Video/Power Pokers (excluding all Aces Video/Power Pokers), all Blackjacks (excluding Classic Blackjack), all Craps, all Baccarats and all Texas Hold ‘em poker games 1 point for every 20 credits wagered
  • Classic Blackjack and all Aces Video/Power Pokers 1 point for every 100 credits wagered

Comp points can be redeemed at a rate of 400 points to 1 credit.

This is slightly better than the standard Playtech comp point program for slots and roulette and a lot worse for all other games.

Closing Thoughts

After a very commendable start, Lucky247 fell at a fairly trivial hurdle and are no longer endorsed in any way by this site.

Complaints

Lucky247 – Self excluded still allowed to lose but not win

Found for the Player
6 comments
6 days ago

Lucky247 – Self exclusion

Resolved
3 comments
2 weeks ago

Lucky247 – Self-exclusion

Found for the Casino
4 comments
3 months ago

Lucky247 – VIP loyalty dollars not paid

Found for the Casino
3 comments
8 months ago

Lucky247 – non-payment

Found for the Casino
2 comments
9 months ago

Lucky247 – Wrong!

Resolved
1 comments
1 year ago

Lucky 247 – Documents

Found for the Casino
2 comments
1 year ago

Lucky247 – confiscating money

Found for the Casino
1 comments
3 years ago

Lucky247 – Confiscation of Money

Found for the Casino
3 comments
3 years ago

Lucky247 – confiscated funds off me

Found for the Casino
4 comments
3 years ago

Lucky247 – confiscated my winnings saying i over wagered on my bonus?

Found for the Casino
2 comments
3 years ago

Lucky247 – Confiscation of winnings

Resolved
6 comments
3 years ago

Lucky247 – Funds confiscated

Found for the Player
3 comments
3 years ago

Lucky 247 – poor standards of customer relationships

Resolved
10 comments
3 years ago

Lucky 247 – confiscated my winnings

Resolved
7 comments
3 years ago

Lucky 247 – Funds confiscated for lowering bet size despite no prohibitive terms

Resolved
23 comments
4 years ago

Lucky 247 – casino not want pay my win

Resolved
11 comments
4 years ago

Lucky 24/7 – confiscated winnings

Resolved
5 comments
4 years ago

Lucky 247 – locked my account and put my deposit back

Found for the Casino
4 comments
5 years ago
+ show 16 more complaints

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Promotional Terms & Conditions

100% up to £250
Max Bonus 250
Min Deposit 20
Max Bet 20%xb
Type Cashable
Wagering 50xb

This promotion is only available to new players and only once they've made their first deposit.

The Lucky247 Welcome bonus currently consists of a bonus of 100% up to £250.

The minimum deposit that will trigger the bonus is £20.

This bonus has a wagering requirement of 50xbonus for the deposit bonus.

The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.

The maximum allowed bet is 20% of the bonus amount received on any single round of play.

The maximum allowed win when playing with this bonus is 6xdeposit.

The bonus is cashable.

Game Weightings:

  • All Slots (excluding progressives) and all Parlor Games 100%
  • All Progressive Slots, Table Pokers (except Texas Hold ‘em), Red Dog, Casino War and Sic Bo 50%
  • All Blackjacks (excluding Classic Blackjack), All Craps, All Baccarats, All Roulettes and All Texas Hold ‘em poker games 10%
  • Classic Blackjack 1%
  • All Video Pokers and Scrooge 0%

 

 

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