OVERALL VERDICT
4.88/10

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OVERALL VERDICT

4.88/10

PAYOUT SPEED

5/10

Customer Service

10/10

Bonuses

2/10

Software

6/10

Licensing

10/10

WEBSITE

OWNERSHIP

ProgressPlay Limited

AFFILIATE PROGRAM

Lucky Ace Affiliate

This casino is not recommended!

This operator is NOT recommended by ThePOGG.com. This could be due to a variety of negative behaviours, from refusing to discuss complaints to suspect gambling software or predatory terms and conditions. We would encourage players to consider alternative operators to play with.

Why not try these great operators instead?

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– Fast response to email support request.

– Operator subject to strong regulatory requirement.

–

– Partially cooperative with the management of player complaints.

– Long delays on payment of withdrawals.

– Low value registration incentives.

Lucky Ace Casino Review

Name: Lucky Ace Casino Review
Item: Lucky Ace
Rating: 4.88
Author: ThePOGG

Review last updated - September 2018

OVERVIEW | 4.88/10

Lucky Ace casino are part of the ProgressPlay group. This group has been communicative and responsive to solving any player issues that arise.

TRUSTWORTHINESS | 3/10

We do not recommend playing at Lucky Ace Casinos.

(-1) Progressive Jackpot Monthly Withdrawal Cap - Terms limit withdrawals for winner of Progressive Jackpots to £30,000 per month for the Divine Fortune game. Progressive Jackpots are paid by the jackpot contributions that should be collected and ring-fenced at the point each bet is placed. This allows the operator to pay the full balance without any impact on their liquidity or ability to pay other players. If the operator is not paying these wins in full means that the progressive jackpot contributions for this game are being mis-managed.

"8. The maximum withdrawal amount per Account that is regulated by the Malta Gaming Authority is (i) £/$/€ 3,000 or 30,000kr per week, and (ii) £/$/€ 6,000 or 60,000kr per month. In case of progressive jackpots, the winnings can be withdrawn at once in full amount, except in case of Divine Fortune jackpot win where the maximum withdrawal amount per month is £/$/€ 30,000 or 300,000kr. We may, at Our sole discretion, increase these limits to Our valued Players." - 23/09/2018

As of June 2018 Progress Play have informed us that they will no longer share evidence to support their decisions during the management of player complaints. This is a very disappointing shift in policy and appears to have been instigated by the incoming GDPR policies. However having served as an ADR for multiple regulatory authorities our service is very familiar with the requirements of the GDPR and this presents no barrier to the management of player complaints as long as the proper permissions are obtained from the complainant beforehand. We have continued to to manage complaints for several far larger groups than Progress Play without issue since the GDPR has come into place.

For references see Progress Play Group Player Issues

BONUSES | 2 / 10

100% up to £200
Max Bonus	200
Min Deposit	20
Max Bet	5/5%
Type	Sticky
Wagering	50xb

Deposit Method Restrictions:

Country/Regional Restrictions:

Full Lucky Ace bonus review

Terms and Conditions

The Lucky Ace Welcome bonus currently consists of a bonus of 100% up to £200.

The minimum deposit that will trigger the bonus is £20.

This bonus has a wagering requirement of 50xbonus for the deposit bonus.

The bonus uses a standard structure where the full balance is locked from the moment of deposit until the wagering requirement has been completed.

The maximum allowed bet is £5 or 5% of the bonus, whichever is lower, on any single round of play. Players depositing via Neteller or Skrill have a maximum allowed bet of £2 or 2% of the bonus, whichever is lower, on any single round of play.

There is no maximum win on either the deposit bonus or the complimentary spins.

This bonus is sticky which means that it can never be withdrawn. Once you have completed the wagering requirement the bonus will be removed from your account at the time of your first withdrawal.

Game Weightings:

Video Poker and/or Power Video Poker 5%

Baccarat, Blackjack, Roulette, Jackpot, Table Poker 10%

All other games 100%

Available to newly registered players only.

Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.

BONUS: 100% up to £200

T&CS APPLY

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Value to Player for:

$-5.99

Bonus Value

low roller

low

mid roller

low

high roller

mid

superhigh roller

mid

Payout Speed: 5 days | 5 / 10

Lucky Aces Casino state on their website that it takes up to 3 business days.

Maximum Withdrawal - None.

Minimum Withdrawal - £50 for bank transfer and £2.50 for all other methods.

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers), UKash

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Click here to join neteller

Software | 6 / 10

Lucky Ace casino use a very stripped down version of Microgaming software for their instant play casinos. Check out our Microgaming Software Review.

Game selections are as follows;

Instant

Table Games – 15

Slots – 136

Video Poker – 2

Jackpot – 8

Customer Service | 10 / 10

Email Testing Record

May 2018 - 2 hours 22 minutes
November 2016 - No answer
December 2015 - No Reply
June 2015 - 4 hours 14 minutes
November 2014 - No Response
June 2014 - No Response
December 2013 - No Response

Licensing | 10 / 10

Lucky Ace hold the following gambling licenses :

United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Lucky Ace currently use IBAS. You can find further information regarding this regulator's complaint policies here.
Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

Restricted Countries

Players from United States NOT accepted.

Lucky Ace does not accept players from the following countries: American Samoa, Oceania, Belize, Cyprus, Denmark, Israel, Italy, Norway, South Africa, Turkey, United States, United States Minor Outlying Islands, Virgin Islands, British, Virgin Islands, U.S..

Contact

Slots RTP

LuckyAce casino do not publish the house edge (RTP) information for any of their slots games.

Comp Points

LuckyAce casino do not appear to offer any form of comp point program.

Closing Thoughts

Progress Play are a case of a group that always seems to fall just on the wrong side of the line. As of the second half of 2018 they've agreed with the UKGC to drop their withdrawal limits and dormancy fees - both of which we've highlighted as problematic for a number of years. However, they haven't got rid or the payment restrictions on the Divine Fortune progressive jackpot. Likewise, we have cooperated with this group in the management of player complaints for years now and even while their operators have been Not Recommended we have always managed to ensure that fair rulings were reached. That they have altered this dynamic rather than simply adjusting the protocol to ensure that player complaints are managed appropriately is very disappointing. Until such time as these policies change we cannot recommend players engage with the Progress Play properties.

Associated By Company

The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

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Other Associations

We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.