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7.35

Lucky Casino Status: Needs Work

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Lucky Casino Casino

Overview

Review last updated – May 2019.

Lucky Casino is operated by Viral Interactive Ltd they are dual licensed – in the United Kingdom by the UKGC and in Malta by the MGA. IBAS have been appointed as their ADR for UK complaints.  They provide a decent selection of games by: NetEntertainmentMicrogaming,  Play ‘n Go , Pragmatic Play, Yggdrasil, iSoftBet, NYX, Spigo, Evolution and Quickfire. The Lucky Casino site features a: purple, gold, black and white colour palette – their logo is their name in purple over a gold and black background.

Trustworthiness

 - 6 / 10

Lucky Casino have made a positive start in the casino industry and if they maintain this their trustworthiness score will increase by 1 point every six months to a maximum of 8.

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

Bonuses

 - 10 / 10
200% up to €100
Max Bonus 100
Min Deposit 10
Max Bet 5
Type Cashable
Wagering 35xb

The Lucky Welcome bonus currently consists of a bonus of 200% up to €100.

The minimum deposit that will trigger the bonus is €10.

This bonus has a wagering requirement of 35xbonus for the deposit bonus.

The bonus is structured so that only wagering with bonus funds, which are stacked beneath the deposited funds, counts towards the wagering requirement. This also means that bonus restrictions, do not apply while you are wagering with your deposited funds. In other words as long as you are only using deposited funds you can withdraw at any time you like.

The maximum allowed bet is €5 on any single round of play.

The maximum allowed win with this bonus is €2000.

The bonus is cashable.

Game Weightings:

  • Slots* - 100%
  • *1429 Uncharted Seas, Blood Suckers, Supernova, Simsalabim and Devils Delight - 70%
  • Table Games - 10%
  • Video Poker - 10%
  • All other games - 100%

Available to newly registered players only.

Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.

 

 

BONUS CODE: NA CLAIM BONUS
Value to Player for:
£24.97
Bonus Value
low roller
mid
mid roller
high
high roller
high
superhigh roller
n/a

Payout Speed: 48 hours

 - 9 / 10

Lucky Casino state that it can take up to 3 days to process a withdrawal.

Maximum Withdrawal - £7,000 per week; £28,000 per month.

Minimum Withdrawal - £10.

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers), EcoPayz, Paysafecard, Trustly and bank transfer.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

CLICK HERE TO JOIN NETELLER

Software

 - 10 / 10

Lucky Casino use Net Entertainment software for their instant play casino. They also add in a selection of slots games from Microgaming, Play 'n Go, NYX Gaming, Quickspin, iSoftBet, Evolution and Spigo.

Game selections are as follows:

Instant

Table Games – 38

Slots – 490

Video Poker – 0

Jackpots - 9

Live - 2

Customer Service

 - 10 / 10

Email Testing Record

  • May 2019 - 11 minutes
  • January 2019 - 1 day, 1 hour, 2 minutes.

Licensing

 - 10 / 10

LuckyCasino hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Lucky Casino currently use IBAS. You can find further information regarding this regulator's complaint policies here.
  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

Restricted Countries

Lucky Casino does not accept players from the following countries: Afghanistan, Algeria, Angola, Australia, Bahrain, Belgium, Bulgaria, Cambodia, China, Cuba, Cyprus, Czech Republic, Denmark, Ecuador, Eritrea, Estonia, Ethiopia, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Gibraltar, Guam, Guyana, Hungary, Indonesia, Iran, Iraq, Israel, Italy, Jordan, Kuwait, Latvia, Libya, Lithuania, Malaysia, Marshall Islands, Mauritania, Mauritius, Mexico, Montenegro, Morocco, Myanmar [Burma], Namibia, Nicaragua, Nigeria, Norfolk Island, North Korea, Oman, Pakistan, Panama, Papua New Guinea, Philippines, Poland, Portugal, Qatar, Romania, Rwanda, Saudi Arabia, Singapore, Somalia, South Africa, Spain, Sudan, Syria, Tunisia, Turkey, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, Uganda, United Arab Emirates, United States, Yemen, Zimbabwe.

Contact

Contact Details:

Email : [email protected]

Slots RTP

Lucky Casino only provide the RTPs for their Net Entertainment and Quickspin slots games.

Comp Points

Lucky Casino's comp points system is such that players are awarded a single point for every bet placed. Points can be redeemed at a rate of 1000 points to €1. If players bet €1 a time then this comp points system is equal in value to the Playtech system that we use as our marker for a score of 7/10. The higher the bet placed the lower the value of the system becomes.

Closing Thoughts

Lucky Casino currently have no complaints logged at our service so this suggests customers are experiencing good service with this operator.

Other Associations

There are no associated casinos to display.

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