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4.25

Lucky Cat Slots Status: Closed

Lucky Cat Slots Casino

Overview

Review last updated – September 2018

Lucky Cat Casino are a developing brand dual licensed in Malta by the Malta Gaming Authority and in the United Kingdom by the UKGC. They are a white label casino operating on the Progress Play platform and share the label with almost 70 other casinos – full detail of their sister properties can be found on the Progress Play license page of the UKGC website. They provide a decent range of games – in the region of 350 – from: Microgaming, Net Entertainment, NYX Gaming, NextGen Gaming, Thunderkick, Genesis, ELK Studios, Leander Games, IGaming2go, Big Time Gaming, Chance Interactive, Rabcat, 2by2 Gaming, Wagermill, Lightening Box and Cryptologic. They offer a good selection of slots games, a limited selection of table games, 4 video poker games and 10 jackpot games alongside 15 live casino games for players that prefer such interactions.  Lucky Cat Slots Casino have a simple website design that is unified by their chosen colour palette of golden brown, black and white.  Their logo is their brand name written in oriental style writing – possibly an attempt at a bamboo effect.

Trustworthiness

 - 2 / 10

We do not recommend playing at Lucky Cat Slots Casinos.

(-1) We find this casino's dormancy clause for UK players to be predatory as it does not state that before beginning dormancy proceedings every effort will be made to contact the relevant player. Accounts held by UK players are declared dormant after only 6 months of inactivity. We also find their maintenance fee for dormant accounts held by UK players to be unacceptably high at a rate of 10% of the account balance per month.

"36. If Your Account is regulated by the Company's Gambling Commission online gambling licence, then the following arrangement will be administered instead of the arrangement in section 35: should You fail to use Your Account for six months then Your Account will be considered an Inactive Account. The six-month period will run from the date of Your last login to Your Account. In the case of an Inactive Account, the Company will levy a monthly administration fee at a rate of 10% of the balance in the Account on the date that it became Inactive, provided the Company has notified You 30 (thirty) days prior to your account becoming Inactive. The administration fee shall be deducted from the Inactive Account’s balance commencing from the last day of the month in which the Account became Inactive and on the last day of every month thereafter, until the balance of the account has reached zero. In the event that You login to Your Account during the period in which the administration fee is levied, the Company will cease to levy the administration fee but shall not be obligated to return to You any funds already deducted from the Account at such time." - 04/06/2018

(-1) Progressive Jackpot Monthly Withdrawal Cap -
Terms limit withdrawals for winner of Progressive Jackpots to £30,000 per month for the Divine Fortune game. Progressive Jackpots are paid by the jackpot contributions that should be collected and ring-fenced at time each bet is placed. This allows the operator to pay the full balance without any impact on their liquidity or ability to pay other players. If the operator is not paying these wins in full means that the progressive jackpot contributions for this game are being mis-managed.

"32. We draw Your attention to the following additional withdrawal restrictions: (a) Visa credit and debit card withdrawals are not available in certain jurisdictions due to local issuer restrictions; (b) MasterCard credit and debit card withdrawals are not available due to issuer restrictions; (c) the maximum withdrawal amount per account is (i) £/$/€3,000 or 30,000 kr per week, per site and (ii) £/$/€6,000 or 60,000kr per month, per site. In case of progressive jackpots, the winnings can be withdrawn at once in full amount, except in case of Divine Fortune jackpot win where the maximum withdrawal amount per month is $30,000 / €30,000 / £30,000 / 300,000kr." - 04/06/2016

As of June 2018 Progress Play have informed us that they will no longer share evidence to support their decisions during the management of player complaints. This is a very disappointing shift in policy and appears to have been instigated by the incoming GDPR policies. However our service is very familiar with the requirements of the GDPR and this presents no barrier to the management of player complaints as long as the proper permissions are obtained from the complainant beforehand. We have continued to to manage complaints for several far larger groups than Progress Play without issue since the GDPR has come into place.

For references see Progress Play Group Player Issues

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

Bonuses

 - 1 / 10
10% cashback on losses
Max Bonus Unlimted
Min Deposit 20
Max Bet NA
Type Cashable
Wagering NA

The Lucky Cat Slots Casino Welcome bonus currently consists of a bonus of 10% cashback on losses.

The minimum deposit that will trigger the bonus is £20.

The cashback carries no wagering requirements.

The cashback can be withdrawn after being wagered once.

There is no maximum bet term associated with the cashback.

There is no maximum win associated with the cashback.

This bonus is cashable.

 

 

 

BONUS CODE: NA RECOMMENDED BONUSES
Value to Player for:
-£13.65
Bonus Value
low roller
low
mid roller
low
high roller
low
superhigh roller
low

Payout Speed: 7 days

 - 3 / 10

Lucky Cat Casino state on their website that it takes up to 5 business days plus 1 day to complete the withdrawal process for withdrawals to ewallets.

Maximum Withdrawal - £3,000 per week or £6,000 per month. £30,000 per month for progressive jackpots.

Minimum Withdrawal - £20 for ewallets, credit and debit cards; £30 for cheques; wire transfers or iDeal -£50.

Banking options available - Credit/Debit cards, Neteller, Paysafecard, Skrill (Moneybookers), iDEAL, Paybyphone (UK customers only), Trustly, SoFort, Giropay Discover and Bank Transfers.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

CLICK HERE TO JOIN NETELLER

Software

 - 7 / 10

Lucky Cat Casino use Microgaming software for their instant play casino alongside a selection of games from: Net Entertainment, Amaya, NYX Gaming, NextGen Gaming, Thunderkick, Genesis, ELK Studios, Leander Games, IGaming2go, Big Time Gaming, Chance Interactive, Rabcat, 2by2 Gaming, Wagermill and Cryptologic . Check out our Microgaming Software Review.

Game selections are as follows:

Instant

Table Games – 25

Slots – 311

Video Poker – 4

Live - 15

Jackpot - 10

Customer Service

 - 10 / 10

Email Testing Record

  • May 2018 - 2 hours 22 minutes
  • August 2016 - No response

Licensing

 - 10 / 10

Lucky Cat Casino hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Lucky Cat Casino currently use IBAS. You can find further information regarding this regulator's complaint policies here.
  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

Restricted Countries

Lucky Cat Slots does not accept players from the following countries: Belgium, Belize, British Virgin Islands, Bulgaria, Croatia, Cyprus, Denmark, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Greece, Hungary, Israel, Italy, Lithuania, Luxembourg, Portugal, Romania, Serbia, Slovenia, Spain, Turkey, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United States.

Contact

Contact Information:

Email : customersupport@instantgamesupport.com
Postal address: Progress Play Limited, suite 1258l, 28/19 Vincenti Buildings, Strait Street, Valletta, VLT1432.
Live Chat: Available on casino website 06.00 - 23.00 GMT.

Slots RTP

Lucky Cat Casino give the R.T.P.s for all of their games.

Comp Points

Lucky Cat Casino do offer a V.I.P. points system but we cannot determine its value - points are accrued at a rate of 1 for every £16 wagered but there is no redemption rate listed on site.

Closing Thoughts

Lucky Cat Casino have what we consider to be a predatory dormancy clause for UK players - declared dormant after 6 months and then subject to a 10% of account balance maintenance fee per month. In their Bonus Policy section it states that players from some countries will be subject to increased wagering on bonuses (100x rather than 50x) but players must contact Customer Support for details - it would be more helpful if the restricted countries were just clearly stated for players in the Bonus Policy section in the interests of transparency. Furthermore the three day withdrawal pending status could encourage some players to reverse withdrawals that they would not if the withdrawal processing time was lower. Be aware of this if you are a player that falls into this category. It should be noted that this casino institutes a maximum monthly withdrawal of £30,000 for progressive jackpot winner - not acceptable in our eyes since the casino does not actually provide the winnings for progressives - the software provider does - there is no reason for them not to pay out the whole amount at once.

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Promotional Terms & Conditions

10% cashback on losses
Max Bonus Unlimted
Min Deposit 20
Max Bet NA
Type Cashable
Wagering NA

This promotion is only available to new players and only once they've made their first deposit.

The Lucky Cat Slots Casino Welcome bonus currently consists of a bonus of 10% cashback on losses.

The minimum deposit that will trigger the bonus is £20.

The cashback carries no wagering requirements.

The cashback can be withdrawn after being wagered once.

There is no maximum bet term associated with the cashback.

There is no maximum win associated with the cashback.

This bonus is cashable.

 

 

 

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