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2.95

Lucky Creek Status: Not Recommended

Lucky Creek Casino

Overview

Review last updated – June 2017

A member of the Genesys Club group of casinos, Lucky Creek are now owned by the same group that owns the GrandPrive group.

Trustworthiness

 - 1 / 10

Lucky Creek are part of the Genesys Technologies NV group that now also owns the Grand Prive Group. There are indications that these groups shared ownership long before they publicly stated this and at the point where we questioned a rep from the Genesys group regarding term changes that were mirrored across both groups it was implied that if we published this information they would be likely to pursue legal action against this site.

The Grand Prive group have been a contentious issue amongst the gambling community for a long time now. They started out with Microgaming software and there were accusations of unethical marketing practices intended to ensure they paid their affiliate business partners less than they were due even back then. When Microgaming pulled out of the US market, the Grand Prive group jumped ship over night to BetOnSoft and changed their regulator at the same time.

When they shifted software platforms/regulators, firstly they don't seem to have given any notice to the groups they were working with and more significantly, when they moved away from Microgaming they dropped the Microgaming affiliate platform that they had been using while leaving their casinos open and left all of their affiliate partners with no recourse for the substantial lost earnings that resulted. For this reason they are Rogued at Affiliate Guard Dog.

Further down the line Grand Prive restarted their affiliate program and have tried to cast the blame for their actions on Microgaming. They seem to have offered to make right affiliate losses, but only partly, compensating a percentage of every $ earned rather than the full amount.

The Grand Prive group have also been unresponsive to player complaints at other portals.

For references see Grand Prive/Genesys Group Player/Affiliate Issues

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

You can see the latest updates to Lucky Creek casino's terms and conditions here.

Bonuses

 - 7 / 10
100% up to $500
Max Bonus 500
Min Deposit 20
Max Bet 8/0.50
Type Cashable
Wagering 40xb
BONUS CODE: LUCKY1 CLAIM BONUS
Value to Player for:
£9.74
Bonus Value
low roller
mid
mid roller
mid
high roller
high
superhigh roller
high

Payout Speed: 2 weeks+

 - 0 / 10

As we could not test the withdrawal time at The Mandarine Palace and they are US facing we will assume it to be 2 weeks+

Minimum withdrawal - $100

Maximum withdrawal –varies between £1500-£5000 depending on VIP level

Banking Options Available - Credit/Debit cards, Neteller (?), Skrill (MoneyBookers), EcoCard, UKash and PaySafeCard

Software

 - 3 / 10

Lucky Creek casino use BetOnSoft software for their download casino. Check out our BetOnSoft Software Review.

Game selection is as follows;

Download

Instant

Table Games – 17

Table Games – 10

Slots – 61

Slots – 61

Video Poker – 34

Video Poker – 30

Customer Service

 - 10 / 10

Our reviewer report positive experiences with The Mandarin Palace casino customer services in so far as they responded quickly and were polite and friendly.

Email Testing Record

  • December 2016 - 3 hours 9 minutes
  • June 2015 - 27 minutes
  • November 2014 - No Response
  • June 2014 - No Response
  • December 2013 - 1 hour 42 minutes
  • June 2013 - 28 minutes
  • January 2013
    • 1st email - 1h 28min

Licensing

 - 2 / 10

LuckyCreek hold the following gambling licenses :

  • Curacao eGaming - LuckyCreek casino are licensed in Curacao but we are unsure which Master License holder is responsible for them. As such we cannot comment on how effective contacting their regulator would be in case of a complaint. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Lucky Creek casino; Australia, Bangladesh, France, South Africa, Spain, United Kingdom, Brazil, Croatia, Hungry, Ireland, Japan, Mexico, Poland, Romania, Russia

Contact Details;

Email : support@luckycreek.com
cashin@luckycreek.com
loyalty@luckycreek.com
complaints@luckycreek.com
rejections@luckycreek.com
Phone : 888 284 5464 (USA)
1 800 85 7672 (Australia)
888 251 0889 (Canda)
080 823 87525 (UK)
Fax : 866 271 6255 (USA)
877 294 6885 (Canada)
080 823 87526 (UK)
1 800 623 439 (Australia)

Affiliate Program - Genesys Affiliates

Restricted Countries

Lucky Creek does not accept players from the following countries: Australia, Bangladesh, Brazil, Croatia, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Hungary, Ireland, Japan, Mexico, Poland, Romania, Russia, South Africa, Spain, United Kingdom.

Slots RTP

Lucky Creek casino do not publish the RTP/house edge figures for any of their slots games.

Comp Points

Lucky Creek casino do not appear to offer any form of comp point program.

Closing Thoughts

Between the questionable history of the properties owned by this group and their non-responsive approach to player complaints there's simply no way we'd recommend players use this casino.

Not for you?

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Promotional Terms & Conditions

100% up to $500
Max Bonus 500
Min Deposit 20
Max Bet 8/0.50
Type Cashable
Wagering 40xb

This promotion is only available to new players and only once they've made their first deposit.

The Lucky Creek Welcome bonus currently consists of a bonus of 100% up to $500.

The minimum deposit that will trigger the bonus is $20.

This bonus has a wagering requirement of 40xbonus for the deposit bonus.

The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.

The maximum allowed bet is $8 on any single round of play and $0.50 per payline.

There is no maximum win on the deposit bonus.

The bonus is cashable.

Game Restrictions:

  • You can only play Slots, Keno or Scratch Card games with this bonus

 

 

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