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4.9

Lucky Pro Status: Does not accept players from United States

Lucky Pro Casino

Overview

Review last updated – June 2017

Lucky Pro are one of several casino run by the ProgressPlay group. This group has been very responsive and willing to discuss any issues that arise.

Trustworthiness

 - 7 / 10

We are in the process of testing the Progress Play group after they approached us and successfully resolved the issues we had highlighted.

Our background research turned a couple of instances of the Progress Play group failing to respond to complaints and using Spirit of the Bonus terms.

(-1)We find LuckyPro Casino's dormancy clause for UK players to be predatory as it does not state that before beginning dormancy proceedings every effort will be made to contact the relevant player. Accounts held by UK players are declared dormant after only 6 months of inactivity. We also find their maintenance fee for dormant accounts held by UK players to be unacceptably high at a rate of 10% of the account balance per month.

For references see Progress Play Group Player Issues

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

You can see the latest updates to Lucky Pro casino's terms and conditions here.

Bonuses

 - 2 / 10
100% up to £200
Max Bonus 200
Min Deposit 20
Max Bet 5/5%
Type Sticky
Wagering 50xb
BONUS CODE: NA CLAIM BONUS
Value to Player for:
-£4.79
Bonus Value
low roller
low
mid roller
low
high roller
mid
superhigh roller
mid

Payout Speed: 48h

 - 9 / 10

Our review reports withdrawals paid within 48h.

Minimum withdrawal – None listed.

Maximum withdrawal – £1500/week and £3000/month.

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers), UKash

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 6 / 10

Lucky Pro use a very stripped down version of Microgaming software for their instant play casinos. Check out our Microgaming Software Review.

Game selections are as follows;

Instant

Table Games – 4

Slots – 24

Video Poker – 3

Jackpot – 12

Live – 5

Customer Service

 - 0 / 10

Email Testing Record

  • November 2016 - No answer
  • December 2015 - No Reply
  • June 2015 - 4 hours 14 minutes
  • November 2014 - No Response
  • June 2014 - No Response
  • December 2013 - No Response

Licensing

 - 10 / 10

LuckyPro hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. LuckyPro currently use IBAS. You can find further information regarding this regulator's complaint policies here.
  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Lucky Pro casino - Estonia, Serbia, Belize, British Virgin Islands, Cyprus, Israel, Turkey, France, Italy, Norway, South Africa, Denmark and the United States of America

Contact Information;

Restricted Countries

Lucky Pro does not accept players from the following countries: American Samoa, Belize, British Virgin Islands, Cyprus, Denmark, Estonia, Israel, Italy, Norway, Serbia, Serbia and Montenegro, South Africa, Turkey, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United States.

Slots RTP

Lucky Pro casino do not publish the house edge (RTP) information for any of their slots games.

Comp Points

Lucky Pro casino do not appear to offer any form of comp point program.

Closing Thoughts

Lucky Pro resolved the one complaint that's come in to this site and have shown a very positive attitude towards their future relationship with players and accordingly this site.

Not for you?

Check out the very best!
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Not for you?

Check out the very best!
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Promotional Terms & Conditions

100% up to £200
Max Bonus 200
Min Deposit 20
Max Bet 5/5%
Type Sticky
Wagering 50xb

This promotion is only available to new players and only once they've made their first deposit.

The Lucky Pro Welcome bonus currently consists of a bonus of 100% up to £200.

The minimum deposit that will trigger the bonus is £20.

This bonus has a wagering requirement of 50xbonus for the deposit bonus.

The bonus uses a standard structure where the full balance is locked from the moment of deposit until the wagering requirement has been completed.

The maximum allowed bet is £5 or 5% of the bonus, whichever is lower, on any single round of play. Players depositing via Neteller or Skrill have a maximum allowed bet of £2 or 2% of the bonus, whichever is lower, on any single round of play.

There is no maximum win on either the deposit bonus or the complimentary spins.

This bonus is sticky which means that it can never be withdrawn. Once you have completed the wagering requirement the bonus will be removed from your account at the time of your first withdrawal.

Game Weightings:

  • Video Poker and/or Power Video Poker 5%
  • Baccarat, Blackjack, Roulette, Jackpot, Table Poker 10%
  • All other games 100%

 

 

 

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