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OVERALL VERDICT
3.64/10

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OVERALL VERDICT

3.64/10

PAYOUT SPEED

6/10

Customer Service

0/10

Bonuses

4/10

Software

8/10

Licensing

2/10

WEBSITE

www.luckystar.io

OWNERSHIP

Mirage Entertainment Corporation Ltd

AFFILIATE PROGRAM

Lucky Star Affiliate

This casino is not recommended!

This operator is NOT recommended by ThePOGG.com. This could be due to a variety of negative behaviours, from refusing to discuss complaints to suspect gambling software or predatory terms and conditions. We would encourage players to consider alternative operators to play with.

Why not try these great operators instead?

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Name: Lucky Star Casino Review
Item: Lucky Star
Rating: 3.64
Author: ThePOGG

–

– Non-cooperative with the management of player complaints.

– Email support takes longer than average to respond.

– No effective regulation. Licensed in name only.

– Low value registration incentives.

Lucky Star Casino Review

Review last updated - March 2018

OVERVIEW | 3.64/10

Lucky Star Casino are a brand licensed in Curacao and operated by Mirage Entertainment Ltd. Lucky Star Casino appear to have links to several other operators including: Casillion, Space Lilly, AU Slots, SunSun, WCasino and Pantaloo. They provide an excellent selection of games - in the region of 1050 - across categories including: live games, jackpots, table and slots games - from: Betsoft, Microgaming , Quickspin, GameArt and Xplosive Gaming, iSoftBet, Pragmatic Play, OneTouch, RabCat, PariPlay, JFTW, Fugaso, Habanero, Endorphina, play 'N Go, Foxium, Ezugi and Kiron. Lucky Star Casino use a basic website unified by a colour palette of: black, red and grey. Their logo contains the image of a red square with rounded corners, perched on one rounded corner to give a diamond shape that encloses a grey star. Lucky Star Casino are linked to a group that have been unresponsive to complaints logged at ThePOGG.com.

TRUSTWORTHINESS | 2/10

Lucky Star Casino are linked to Casillion Casino who have been unresponsive to complaints logged at ThePOGG.com and therefore attract a Not Recommended status.

(-1) Progressive Jackpot Monthly Withdrawal Cap - the Terms and Conditions indicate that withdrawals for winners of Progressive Jackpots are limited to €6,000 per month - since it is the software provider and not the casino that provides the winnings for Progressive Jackpots ThePOGG can see no legitimate reasons for implementing this policy - remember some Progressive Jackpots can pay out hundreds of thousands.

BONUSES | 4 / 10

100% up to €150
Max Bonus	150
Min Deposit	20
Max Bet	7.50
Type	Cashable
Wagering	30x(d+b)

Deposit Method Restrictions:

Country/Regional Restrictions:

Full Lucky Star bonus review

Terms and Conditions

The Lucky Star Welcome bonus currently consists of a bonus of 100% up to €150.

The minimum deposit that will trigger the bonus is €20.

This bonus has a wagering requirement of 30x(deposit+bonus) for the deposit bonus.

The bonus uses a standard structure where the full balance is locked from the moment of deposit until the wagering requirement has been completed.

The maximum allowed bet is €7.50 on any single round of play.

The maximum allowed win with this bonus is 10xdeposit.

This bonus is cashable.

Game Restrictions:

You can only play slots games with this bonus.

BONUS: 100% up to €150

T&CS APPLY

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Value to Player for:

$-1.73

Bonus Value

low roller

mid

mid roller

low

high roller

low

superhigh roller

low

Payout Speed: 4 days | 6 / 10

Lucky Star Casino state on their website that it takes up to 2 business days to process withdrawals.

Maximum Withdrawal - $3,000 per week; $6,000 per month.

Minimum Withdrawal - $20.

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers), Paysafecard, iDebit, EcoPayz, InstaDebit, AstroPay, Bitcoin and Bank Transfers.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Click here to join neteller

Software | 8 / 10

Lucky Star Casino use Microgaming software for their instant play casino alongside a selection of games from: Betsoft, Microgaming , Quickspin, GameArt and Xplosive Gaming, iSoftBet, Pragmatic Play, OneTouch, RabCat, PariPlay, JFTW, Fugaso, Habanero, Endorphina, play 'N Go, Foxium, Ezugi and Kiron. Check out our Microgaming Software Review.

Game selections are as follows:

Instant

Table Games – 131

Slots – 828

Video Poker – 77

Live - 13

Jackpot - 89

Customer Service | 0 / 10

Email Testing Record

March 2018 - unresponsive.

Licensing | 2 / 10

Lucky Star Casino hold the following gambling licenses :

Curacao eGaming - Lucky Star Casino are licensed by Curacao eGaming the Master License holder. You can find further information regarding this regulator's complaint policies here.

Restricted Countries

Players from United States NOT accepted.

Lucky Star does not accept players from the following countries: Afghanistan, Asia, Australia, Bosnia and Herzegovina, Croatia, French Guiana, French Polynesia, French Southern Territories, Hungary, Iran, Iraq, Israel, Moldova, Netherlands, Romania, Slovenia, South Africa, United Kingdom, United States, United States Minor Outlying Islands, Virgin Islands, U.S..

Contact

Contact Information:

Email :

[email protected]

Slots RTP

Lucky Star Casino do not appear to give the RTPS for games they offer.

Comp Points

Lucky Star do not appear to provide a comp points program for players

Closing Thoughts

Lucky Star Casino are part of a group with operators that are unresponsive to complaints logged by our customers at ThePOGG.com and as such are Not Recommended by us. They also do not payout progressive jackpots in their entirety in one go and this also gains them Not Recommended status as it is not the casino that provides the money for such wins but the games provider so there is no excuse for withholding the whole amount from players other than to encourage them to continue playing and thus lose some of it back to the operator.

Associated By Company

The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

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Other Associations

We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.