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5.05

Mad Jackpot Status: Closed

Mad Jackpot Casino

Overview

Review last updated – October 2016.

Mad Jackpot Casino are a developing brand dual licensed in Malta by the Malta Gaming Authority and in the United Kingdom by the UKGC. They are a white label casino operating on the Progress Play platform. They provide a decent range of games – in the region of 320 – from: Microgaming, Net Entertainment, Amaya, NYXGaming, NextGen Gaming, Thunderkick, Genesis, ELK Studios, Leander Games, iGaming2go, Big Time Gaming, Chance Interactive, Rabcat, 2by2 Gaming, Wagermill and Cryptologic. They offer slots games, a limited selection of table games, 2 video poker games and 5 live play games for those players that enjoy such interactions. Despite their name the casino provides no jackpot games for players. Mad Jackpot Casino have a simple website design that is unified by their chosen colour palette of black, red, grey and white. They have no complaints logged on any of the major gambling portals at the present time.

Trustworthiness

 - 7 / 10

Mad Jackpot Casino have a good reputation within the gambling community and we found no outstanding issues at any of the major casino complaint portals.

(-1)We find Mad Jackpot Casino's dormancy clause for UK players to be predatory as it does not state that before beginning dormancy proceedings every effort will be made to contact the relevant player. Accounts held by UK players are declared dormant after only 6 months of inactivity. We also find their maintenance fee for dormant accounts held by UK players to be unacceptably high at a rate of 10% of the account balance per month.

As long as Mad Jackpot Casino maintain their positive reputation we will increase their Trustworthiness score by one point every 6 months to a maximum of 7.

Mad Jackpot Casino do not offer an affiliate program and therefore cannot score more than 7 for this category.

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

Bonuses

 - 2 / 10
100% up to £200
Max Bonus 200
Min Deposit 20
Max Bet 5/5%
Type Sticky
Wagering 50xb
BONUS CODE: NA CLAIM BONUS
Value to Player for:
-£4.79
Bonus Value
low roller
low
mid roller
low
high roller
mid
superhigh roller
mid

Payout Speed: 7 days

 - 3 / 10

Mad Jackpot Casino state on their website that it takes up to 7 days to complete the withdrawal process.

Maximum Withdrawal - £1,500 per week or £3,000 per month.

Minimum Withdrawal - £20 for ewallets, credit and debit cards; £30 for cheques; wire transfers or iDeal -£50.

Banking options available - Credit/Debit cards, Neteller, Paysafecard, Skrill (Moneybookers), iDEAL, Paybyphone (UK customers only), Discover and Bank Transfers.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 6 / 10

Mad Jackpot Casino use Microgaming software for their instant play casino alongside a selection of games from: Microgaming, Net Entertainment, Amaya, NYXGaming, NextGen Gaming, Thunderkick, Genesis, ELK Studios, Leander Games, iGaming2go, Big Time Gaming, Chance Interactive, Rabcat, 2by2 Gaming, Wagermill and Cryptologic. Check out our Microgaming Software Review.

Game selections are as follows:

Instant

Table Games – 35

Slots – 288

Video Poker – 2

Live - 5

Jackpot - 0

Customer Service

 - 0 / 10

Email Testing Record

  • November 2016 - No answer
  • April 2016 - Customer Support refused to answer email questions for a perspective customer who had not yet decided to sign-up with the operator - this is unacceptable.

Licensing

 - 10 / 10

MadJackpotCasino hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. MadJackpots currently use IBAS. You can find further information regarding this regulator's complaint policies here.
  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Mad Jackpot Casino: Belgium, Belize, British Virgin Islands, Bulgaria, Croatia, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Israel, Italy, Slovenia, Spain, Turkey, United States Minor Outlying Islands, United States of America and US Virgin Islands

Contact Information:

Email : customersupport@instantgamesupport.com
Postal address: Progress Play Limited, suite 1258l, 28/19 Vincenti Buildings, Strait Street, Valletta, VLT1432.
Live Chat: Available on casino website 06.00 - 23.00 GMT.

Restricted Countries

Mad Jackpot does not accept players from the following countries: American Samoa, Belgium, Belize, British Virgin Islands, Bulgaria, Croatia, Cyprus, Denmark, Estonia, Finland, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Germany, Greece, Guam, Hungary, Ireland, Israel, Italy, Slovenia, Spain, Turkey, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United States.

Slots RTP

Mad Jackpot Casino give the RTPs for all of their slots games.

Comp Points

Mad Jackpot Casino do provide a comp point program but we cannot assess its worth since only an accrual rate is given - 1 point for every £16 wagered.

Closing Thoughts

Mad Jackpot Casino have what we consider to be a predatory dormancy clause for UK players - declared dormant after 6 months and then subject to a 10% of account balance maintenance fee per month. In their Bonus Policy section it states that players from some countries will be subject to increased wagering on bonuses (100x rather than 50x) but players must contact Customer Support for details - it would be more helpful if the restricted countries were just clearly stated for players in the Bonus Policy section in the interests of transparency. Furthermore the three day withdrawal pending status could encourage some players to reverse withdrawals that they would not if the withdrawal processing time was lower. Be aware of this if you are a player that falls into this category. Despite listing times for online live chat operatives across this group it has never been available on any of the Progress Play properties when we have been on site at any time of day.

Associated Casinos

There are no associated casinos to display.

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Promotional Terms & Conditions

100% up to £200
Max Bonus 200
Min Deposit 20
Max Bet 5/5%
Type Sticky
Wagering 50xb

This promotion is only available to new players and only once they've made their first deposit.

The Mad Jackpot Welcome bonus currently consists of a bonus of 100% up to £200.

The minimum deposit that will trigger the bonus is £20.

This bonus has a wagering requirement of 50xbonus for the deposit bonus.

The bonus uses a standard structure where the full balance is locked from the moment of deposit until the wagering requirement has been completed.

The maximum allowed bet is £5 or 5% of the bonus, whichever is lower, on any single round of play. Players depositing via Neteller or Skrill have a maximum allowed bet of £2 or 2% of the bonus, whichever is lower, on any single round of play.

There is no maximum win on either the deposit bonus or the complimentary spins.

This bonus is sticky which means that it can never be withdrawn. Once you have completed the wagering requirement the bonus will be removed from your account at the time of your first withdrawal.

Game Weightings:

  • Video Poker and/or Power Video Poker 5%
  • Baccarat, Blackjack, Roulette, Table Poker 10%
  • All other games 100%

 

 

 

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