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This casino is not recommended!

This operator is NOT recommended by ThePOGG.com. This could be due to a variety of negative behaviours, from refusing to discuss complaints to suspect gambling software or predatory terms and conditions. We would encourage players to consider alternative operators to play with.

Why not try these great operators instead?

There are no recommended casinos to your country to display.

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– Fast response to email support request.

– Operator subject to strong regulatory requirement.

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– Long delays on payment of withdrawals.

– Low value registration incentives.

Madam Riches Casino Review

Review last updated - June 2019

OVERVIEW | 3.80/10

Madam Riches Casino is part of an extensive group of bingo and slots providers running on the Jumpman Gaming Limited platform. It holds dual licenses with the AGCC in Alderney, and the UKGC  in the United Kingdom- it uses eCOGRA as its ADR for UK players lodging complaints. Madam Riches Casino is platform mates with over 100 other bingo and slots sites and full details of all of its sister properties can be found on the UKGC license page for Jumpman Gaming Limited. Madam Riches Casino offer a range of games - mainly slots games by: NYX Gaming, Quickspin, Chance Interactive, Foxium, PariPlay, NextGen Gaming, iSoftBet, IWG, Gamery, ELK Studios, Net Entertainment and Microgaming. Madam Riches Casino's site design takes the colours red, white and gold as its colour palette and its logo is its name in white and gold writing over a red background.

TRUSTWORTHINESS | 2/10

Madam Riches are Not Recommended as a result of the fact that Progressive Jackpots are not excluded from their maximum withdrawal limits - since Progressive Jackpot winnings are paid by the software provider and not the site operator, there is no excuse for withholding full payment from Progressive Jackpot winners. In addition the T&Cs state that players that self-exclude at Madam Riches will have their accounts closed at sister properties but no details are given as to what these numerous properties actually are.

As of June 2019 Jumpman Gaming have indicated that they will not cooperate with the management of complaints submitted to this service.

For references see Jumpman Gaming Group Player Issues

BONUSES | 0 / 10

Madam Riches Casino Review does not currently offer a bonus that we can reasonably evaluate.

Deposit Method Restrictions:
Country/Regional Restrictions:

Payout Speed: 2 weeks | 0 / 10

Madam Riches website indicates that some withdrawals can take up to 12 working days.

Maximum withdrawal - £5,000 per day; £35,000 per week; £100,000 per month.

Minimum withdrawal - £10 - withdrawals less than £30 incur a £2.50 charge.

Banking options available - Credit/Debit cards, Paypal, Paysafecard and PaybyMobile.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Click here to join neteller

Software | 10 / 10

Madam Riches Casino use Net Entertainment, Microgaming, NextGen Gaming, Elk Studios software and games by: NYX Gaming, Quickspin, Chance Interactive, Foxium, PariPlay, iSoftBet, IWG and Gamery.

Game selections are as follows:

Instant

Table Games – ?

Slots – 564

Video Poker – ?

Live – 0

Jackpot – 31

Customer Service | 8 / 10

Email Testing Record

  • November 2018 - 12 hours 13 minutes.

Licensing | 10 / 10

Madam Riches Casino hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Madam Riches Casino currently use eCOGRA. You can find further information regarding this regulator's complaint policies here.
  • Alderney Gambling Control Commission - The AGCC are one of the stronger regulatory authorities operating within the online gambling market. You can find further information regarding this regulator's complaint policies here.

Restricted Countries

Players from United States NOT accepted.

Madam Riches does not accept players from the following countries: Albania, Antigua and Barbuda, Armenia, Australia, Belarus, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, France, French Guiana, French Polynesia, French Southern Territories, Gibraltar, Hungary, Israel, Italy, Latvia, Lithuania, Macedonia, Malaysia, Moldova, Montenegro, Romania, Russian Federation, Serbia, Slovakia, Slovenia, South Africa, Spain, Turkey, Ukraine, United States, United States Minor Outlying Islands, Virgin Islands, U.S..

Contact

Contact Details:

Email : [email protected]

Slots RTP

Madam Riches publish the RTPs for all of their games.

Comp Points

This operator offers a VIP system for gathering "Kudos": each £1 bet gathers 1 Kudos and then players can achieve a variety of different levels depending on the size of their deposits.

  • Newbie: Up to 100 Kudos.
  • Expert: 101 - 1,000 Kudos.
  • Pro: 1,001 – 2,500 Kudos.
  • VIP: 2501 - 5,000 Kudos.
  • Legend: 5,000+ Kudos.

    • Full details can be found on the casino website.

    Closing Thoughts

    The Jumpman Gaming group - a very large range of slots and bingo sites. The welcome bonus offered is somewhat disappointing and by no means guarantees players any sort of prize at all. Of greater concern is the predatory dormancy clause implemented by this group and the fact that they do not exclude progressive jackpot wins from their maximum withdrawals. Suffice to say there are other operators offering more hospitable conditions for players and greater incentives for player loyalty. Add to this a non-cooperative approach to the management of player complaints and there are plenty of reasons that players should avoid signing-up with this group of operators.

    Associated By Company

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    COMPLAINTS

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