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3.05

Magic Red Status: Not Recommended

Magic Red Casino

Overview

Review last updated – July 2017

Karamba casino are part of the Aspire Global group. They are licensed in the United Kingdom by the UKGC and Malta by the MGA. They use Net Entertainment, NextGen Gaming and Amaya. Their site uses a grey blue colour scheme with several cartoon style animations.

Trustworthiness

 - 1 / 10

MagicRed currently run on the Aspire Global license but have historic associations with the Winner group.

Winner appear to have copied some of their terms and conditions from Betfair casino as the game weightings in their bonus terms refer to Zero Roulette, Zero Blackjack, Zero Video Poker, Zero Baccarat. They do not – as far as we could see – offer any Zero games and the only Playtech casino we are aware of that does is Betfair. Given that terms and conditions are legally binding documents, copying them off someone else is never a good idea.

Winner casino is now also associated with Casino Del Rio, 7Regal and EuroMax Play through a shared affiliate program.

This group of casinos have also been unresponsive to several player complaints.

Casino Tropez has also been involved in what can only be described as a very harsh treatment of a player. In this incident the casino revoked a player's entire win as they tried to withdraw before completing the wagering requirement for the bonus they received. The industry standard for these situations - despite this practice violating terms and conditions - is to return the balance to the player and inform them that they need to complete further wagering requirement. Moving to confiscation of funds in the first instance is very unfriendly treatment of a player.

A complaint that came in to us regarding Winner casino demonstrated the casino ignoring clearly defined terms and conditions and making up rules to suit themselves when they did not want to pay a player. The casino were also non-responsive to this issue.

Winner casino restrict the maximum withdrawal for their progressive jackpots.

For references see Winner Group Player Issues

Bonuses

 - 3 / 10
100% up to £200
Max Bonus 200
Min Deposit 10
Max Bet NA
Type Cashable
Wagering 35x(d+b)
20 complimentary spins on Starburst
# of Spins 20
Spin Value 0.10
Max Bet NA
Max Win NA
Wagering 35xw
BONUS CODE: NA CLAIM BONUS
Value to Player for:
-£0.46
Bonus Value
low roller
low
mid roller
low
high roller
mid
superhigh roller
mid

Payout Speed: 5 days

 - 5 / 10

The Magic Red website states that Neteller withdrawals will be paid within 3 business days (5 days).

Minimum Withdrawal - €10

Maximum Withdrawal - €10000/month.

Banking options available - Visa, MasterCard, Moneybookers (Skrill), Neteller, EntroPay, PaySafeCard, UKash, Click2Pay

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 5 / 10

Magic Red use Net Entertainment, NextGen Gaming and Amaya software with a very limited selection of games.

Game selections are as follows;

Instant

Table Games – 5

Slots – 211

Video Poker – 2

Live – 10

Customer Service

 - 0 / 10

Our review reports that communication became a lot less expedient after the issue of Notarized ID was raised, with customer service not responding to email. However they report their payout being paid far faster than the stated timeframe once the issue was resolved. As such we'll be basing the Customer Service rating solely on the email testing.

Email Testing Record

  • December 2016 - Need to register to get support
  • June 2015 - 11 minutes
  • September 2014 - Closed

Licensing

 - 10 / 10

MagicRed Casino hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. MagicRed Casino currently use IBAS. You can find further information regarding this regulator's complaint policies here.
  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

The following countries are allowed to participation with MagicRed Casino - South Africa, United States

Contact Information;

Affiliate Program - Eshkol Affiliates.

Restricted Countries

Magic Red does not accept players from the following countries: Afghanistan, Antigua and Barbuda, Bulgaria, China, Cuba, Cyprus, Estonia, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Hong Kong SAR China, Iran, Iraq, Israel, Libya, Macau SAR China, EU, Philippines, Serbia, Serbia and Montenegro, Sudan, Syria, Turkey, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United States.

Slots RTP

Magic Red only publishes the House Edge/Return to Player (RTP) figures for their Net Entertainment slots games.

Comp Points

Magic Red casino do run a comp point program. For every €40 wagered on any game you will earn 1 comp points. Comp points can be redeemed for bonuses at a rate of 35 comp points to €1. These bonuses carry standard wagering requirements.

Closing Thoughts

Magic Red casino has ties to a group that has been involved in several significant player issues. We don't trust this group and we don't trust Magic Red.

Associated Casinos

There are no associated casinos to display.

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Promotional Terms & Conditions

100% up to £200
Max Bonus 200
Min Deposit 10
Max Bet NA
Type Cashable
Wagering 35x(d+b)
20 complimentary spins on Starburst
# of Spins 20
Spin Value 0.10
Max Bet NA
Max Win NA
Wagering 35xw

This promotion is only available to new players and only once they've made their first deposit.

The Magic Red Welcome bonus currently consists of a bonus of 100% up to £200 plus 20 complimentary spins on Starburst.

The minimum deposit that will trigger the bonus is £10.

This bonus has a wagering requirement of 35x(deposit+bonus) for the deposit bonus and the complimentary spins have a wagering requirement of 35xwinnings.

The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.

There is no maximum bet term.

There is no maximum win on either the deposit bonus or the complimentary spins.

The bonus is cashable.

Game Weightings:

  • All Video Poker games, All Roulette games, All Quick Play games, Hi Lo Fever, All Baccarat games, 3 Card Poker, Blood Suckers, Jackpot 6000 0%
  • All Blackjack games, Magic Spinner 10%
  • All Netent games, Big Bad Wolf, Treasure Island, Diamond Tower, Serengeti Diamonds, Frog N flies, Medusa 2, Foxin wins, Moon Temple, King Kong, Creature from the Black Lagoon, Frankenstein, Crime Scene, Thunderstruck II, Mermaids Millions, Alaskan Fishing, What A Hoot, Football Star, Bikini Party, Game of Thrones, Bar Bar Black Sheep, Avalon, Immortal Romance 50%
  • All other games 100%

 

 

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