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7.15

Major Tom Status: Closed

Major Tom Casino

Overview

Review last updated – May 2016

Major Tom – the sister casino to RedFlush – are one of the two casino making up the Club Red Gaming group, one of the smaller independent Microgaming casinos groups that has recently been brought into the larger Seabrook group.

Trustworthiness

 - 3 / 10

Only one of the six reviewers who work regularly for this site holds an account with the Fortune Lounge group. They report positive experiences.

In the last year the Fortune Lounge group has aggressively expanded and taken over a substantial proportion of the the Microgaming only casino providers still on the market, including the BrightShare, WagerShare, RedReturns and the ReferBack groups of casino (listed by affiliate programs).

None of the groups that make up this super group of Microgaming casino have a spotless record when it comes to the discussion of player complaint and treatment of their affiliate partners, but some of the groups have a better record than others.

At the present time it's not clear exactly how this amalgamation of casino groups is going to function, whether the individual groups will continue to function autonomously and form their own policies regarding the discussion of player complaints or whether there will be one unified policy applied to all casinos in the group.

For the time being, while we will detail the player/affiliate issue with all groups within this amalgamation in one entry, we will continue to treat the groups individually until such time that we see evidence that they are sharing management policies.

While doing the background research for this review, we came across several instances wherein the Fortune Lounge casinos failed to respond to attempts made by various websites to mediate player disputes.

Major Tom casino are part of the Red Returns group of casinos.

For references see Fortune Lounge Group Player/Affiliate Issues

We cannot currently monitor the terms and conditions for Major Tom casino due to the design of their website.

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

Bonuses

 - 5 / 10

To find out how our bonus ratings are calculated see Bonus Rating System.

Bonus;

150% up to £150.

Cashable - Can be withdrawn once the wagering requirement is complete.

Wagering Requirements;

  • Slots - 30xbonus
  • Blackjack - 300xbonus
  • Roulette - 300xbonus
  • Baccarat - 375xbonus
  • Video Poker - 300xbonus
  • Table Poker - 120xbonus

Adjustments to ratings;

  • Maximum Bet Restrictions (-1) - You are not allowed to place a bet of 25% or more of your bonus balance.

Game Weightings (already account for in Wagering Requirements)

  • Slots and Parlor Games (Keno and Scratch Card Games) 100%
  • Table Pokers, Texas Hold’em Bonus Poker and Casino War 20%
  • All Roulettes, All Blackjacks (except Classic Blackjack), Craps, Wheel of Riches, Sic Bo Texas Hold’em bonus Poker, All Video/Power Pokers (except All Aces Video/Power Pokers), Baccarat 10%
  • Classic Blackjack, All Aces Video/Power Pokers 2%

Notes

Players from the Netherlands have a wagering requirement of 50xbonus and a maximum allowed bet of 10% of the bonus.



Payout Speed: 24h

 - 10 / 10

Using Neteller our reviewer reports withdrawals normally paid within 24 hours at Red Flush casino. It is assumed that the timeframe will be similar at Major Tom casino.

Banking options available - Credit/Debit cards, Neteller, Skrill (MoneyBookers), UKash, Click2Pay, Eco Card and Bank Transfers

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 9 / 10

Major Tom use Microgaming software for both their download and instant play casinos. Check out our Microgaming Software Review.

Game selections are as follows;

Download

Instant

Table Games – 76

Table Games – 55

Slots – 375

Slots – 265

Video Poker – 58

Video Poker – 23

Jackpot – 25

Jackpot – 17

Customer Service

 - 10 / 10

Our reviewer reports positive experiences with Red Flush customer service.

Email Testing Record

  • June 2015 - 1 hour 53 minutes
  • November 2014 - No Response
  • June 2014 - 1 hour 18 minutes

Licensing

 - 8 / 10

MajorTom hold the following gambling licenses :

  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Major Tom casino - Afghanistan, Albania, Algeria, Angola, Azerbaijan, Armenia, Bhutan, Myanmar, Belarus, Cameroon, Cape Verde, Central African Republic, Chad, Christmas Island, Cocos (Keeling) Islands, Comoros, Moyotte, Congo, Cuba, Benin, Equitorial Guinea, Ethiopia, Eritrea, Gabon, Gambia, Ghana, Kiribati, Guinea, Iran, Iraq, Cote D'Ivoire, Korea, Kyrgzstan, Lesotho, Liberia, Libyan Arab Jamahiriya, Madagascar, Malawi, Maldives, Mali, Mautirania, Moldova, Morocco, Mozambique, Nauru, Niger, Nigeria, Niue, Norfolk Island, Micronesia, Palau, Pakistan, Pitcairn, Guinea-Bissau, Timor-Leste, Rwanda, Senegal, Sierra Leone, Somalia, South Africa, Zimbabwe, Western Sahara, Sudan, Syrian Arab Republic, Uganda, USA, Tanzania, Burkina Faso, United Kingdom, Zambia

Contact Details ;

Email : support@Red Flush.eu
banking@Red Flush.eu
Phone : Canada (Toll Free): 1 866 251 8947
United Kingdom: 0 800 098 8539
Germany (Freecall): 0 800 184 4981
Italy (Numero Verde): 800 872 804
French Speaking (Numéros Verts): 0 800 915 340
Australia (Toll free): 1 800 303 562
Switzerland: 0 800 834 547
Netherlands: 0 800 022 1752
Universal Number: (charges apply) 1 888 885 4517
Fax : 1 888 897 2637

Affiliate Program - Fortune Affiliates.

Restricted Countries

Major Tom does not accept players from the following countries: Afghanistan, Albania, Algeria, Angola, Armenia, Azerbaijan, Belarus, Benin, Bhutan, Burkina Faso, Cameroon, Cape Verde, Central African Republic, Chad, Christmas Island, Cocos [Keeling] Islands, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cuba, Côte d’Ivoire, Equatorial Guinea, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Iran, Iraq, Kiribati, Kyrgyzstan, Lesotho, Liberia, Libya, Madagascar, Malawi, Maldives, Mali, Mauritania, Micronesia, Moldova, Morocco, Mozambique, Myanmar [Burma], Nauru, Niger, Nigeria, Niue, Norfolk Island, North Korea, Pakistan, Palau, Pitcairn Islands, Rwanda, Senegal, Sierra Leone, Somalia, South Africa, South Korea, Sudan, Syria, Tanzania, Timor-Leste, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, Uganda, United Kingdom, United States, Western Sahara, Zambia.

Slots RTP

Major Tom do publish the house edge (RTP) information for all of their slots games.

Comp Points

Major Tom do run a comp point program. You earn 1 comp point for every €10 wagered (in other currencies other than € exchange rates are used so for £10 wagered you earn 1.28 comp points). Not all games earn comp points at the same rate;

  • Slots and Parlour Games count 100%
  • American Roulette, Table Poker (except 3 Card Poker and Texas Hold 'Em Poker), Red Dog, Casino War and SicBo count 25%
  • All Roulettes (except American Roulette), 3 Card Poker, Texas Hold 'Em Poker, all Blackjacks (except Classic Blackjack), Craps and Baccarat count 10%
  • Classic Blackjack and All Video Poker/Power Pokers count 2%

Comp point convert at a rate of 100 comp points to €1. However if you save up larger volumes of comp points you the redemption rate increases as follows;

  • 1000 points €10
  • 10000 points €130
  • 20000 points €300

For non-VIP players comp points convert in bonuses which carry a 30xbonus wagering requirement.

Closing Thoughts

It's always disappointing to see a major group of casinos that refuses to discuss player complaints in a completely transparent fashion. Fortunately this group do not receive too many complaints.

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