Metal Casino Casino

Metal Casino have no outstanding complaints at any of the major mediation portals.

ThePOGG.com serves as an Alternative Dispute Resolution (ADR) service for Metal Casino as part of their MGA license requirements. This means that we can offer legally binding rulings for all complaints submitted to this service from jurisdictions subject to the MGA license.

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

Metat Casino state that their withdrawals to ewallets are instant however they also state that all withdrawals have a 24-48h processing time before they're issued.

Minimum withdrawal - £20

Maximum withdrawal - £10000 per withdrawal.

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers), Zimpler, Trustly Bank Transfer.

There is a fee of £2.50 fee on withdrawals via Credit/Debit Card

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Metal Casino use Net Entertainment, Microgaming, NextGen Gaming, Play N Go and Elk Studios software.

Game selections are as follows;

Email Testing Record

• June 2020 - No response .
• September 2019 - 1 hour 25 minutes.
• May 2019 - 1 hour 22 minutes.
• December 2018 - 9 minutes
• August 2017 - 1 hours 7 minutes.

MetalCasino hold the following gambling licenses :

• United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. MetalCasino currently use IBAS. You can find further information regarding this regulator's complaint policies here.
• Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. ThePOGG.com acts as the ADR service used by Metal Casino for their MGA license. You can find further information regarding this regulator's complaint policies here.

Players from United Kingdom accepted.

Metal Casino does not accept players from the following countries:Afghanistan, Algeria, American Samoa, Australia, Belgium, Bouvet Island, British Indian Ocean Territory, Bulgaria, Comoros, Cyprus, Czech Republic, Denmark, Ecuador, Estonia, Ethiopia, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Greece, Greenland, Guam, Hong Kong SAR China, Hungary, India, Indonesia, Iran, Iraq, Ireland, Israel, Italy, Jordan, Kuwait, Libya, Malaysia, Marshall Islands, Montenegro, Myanmar [Burma], New Caledonia, Nigeria, North Korea, Northern Mariana Islands, Pakistan, Palestinian Territories, Philippines, Poland, Portugal, Puerto Rico, Romania, Singapore, Slovenia, Somalia, South Africa, South Georgia and the South Sandwich Islands, South Korea, Sudan, Syria, Turkey, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United States, Vatican City, Western Sahara, Yemen.

Contact Information;

Despite it being required by the UKGC license Metal Casino do not publish the RTP figures for all of their games.

Metal Casino do not appear to offer any form of comp point program.

The casinos operating on the MT SecureTrade white label have garnered a good reputation over several years of operation and their licensors are credible and, in the main, player focused. That we function as an ADR service for this license provider under their MGA license gives us a very high degree of confidence that players signed-up with Metal Casino will be treated fairly.