Mobile Wins: Does not accept players from United States
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Mobile Wins Casino REVIEW
Players from United States cannot play at Mobile Wins casino.
Review last updated - January 2021.
Mobile Wins Casino was established in 2014 and runs on the ProgressPlay platform. Mobile Wins Casino is licensed by the Malta Gaming Authority and the UKGC. They provide a range of games from Microgaming. Their site features a black white theme with yellow highlights and a dark blue background.
Below we highlight the terms that players should be aware of when playing with Progress Play run properties.
(-1) Progressive Jackpot Monthly Withdrawal Cap - Terms limit withdrawals for winner of Progressive Jackpots to £30,000 per month for the Divine Fortune game. Progressive Jackpots are paid by the jackpot contributions that should be collected and ring-fenced at the point each bet is placed. This allows the operator to pay the full balance without any impact on their liquidity or ability to pay other players. If the operator is not paying these wins in full means that the progressive jackpot contributions for this game are being mis-managed.
"8. The maximum withdrawal amount per Account that is regulated by the Malta Gaming Authority is (i) £/$/€ 3,000 or 30,000kr per week, and (ii) £/$/€ 6,000 or 60,000kr per month. In case of progressive jackpots, the winnings can be withdrawn at once in full amount, except in case of Divine Fortune jackpot win where the maximum withdrawal amount per month is £/$/€ 30,000 or 300,000kr. We may, at Our sole discretion, increase these limits to Our valued Players." - 23/09/2018
As of June 2018 Progress Play have informed us that they will no longer share evidence to support their decisions during the management of player complaints. This is a very disappointing shift in policy and appears to have been instigated by the incoming GDPR policies. However having served as an ADR for multiple regulatory authorities our service is very familiar with the requirements of the GDPR and this presents no barrier to the management of player complaints as long as the proper permissions are obtained from the complainant beforehand. We have continued to to manage complaints for several far larger groups than Progress Play without issue since the GDPR has come into place.
While Progress Play have opted out of cooperating with our team to assist the players of their clients, The affiliate program of Mobile Wins - Traffillions - has come to an agreement with their license holder to allow them to manage complaints submitted to this service directly. That being the case, as long as all complaints are managed appropriately, we will consider the Traffillions run Progress Play properties exempt from our standard position on this license.
For references see Progress Play Group Player Issues
150% up to £100
Terms and Conditions
The MobileWins Welcome bonus currently consists of a bonus of 150% up to £100 plus 10 complimentary spins on Jimi Hendrix.
The minimum deposit that will trigger the bonus is £25.
This bonus has a wagering requirement of 50xbonus for the deposit bonus. There is no wagering requirement associated with the complimentary spins.
The bonus uses a standard structure where the full balance is locked from the moment of deposit until the wagering requirement has been completed.
Players depositing via Skrill are not eligible to receive this bonus.
There is no maximum bet term associated with this bonus.
The maximum win from the bonus is 3xbonus and the maximum win from the complimentary spins is £20.
This bonus is sticky which means that it can never be withdrawn. Once you have completed the wagering requirement the bonus will be removed from your account at the time of your first withdrawal.
You can receive a maximum of five registration bonuses across the Progress Play license.
The bonus and any associated winnings will expire after 30 days if the wagering requirements are not completed. Complimentary spins expire after 7 days.
- Video Poker and/or Power Video Poker 5%
- Baccarat, Blackjack, Roulette, Jackpot, Table Poker 10%
- Cool Buck, Cool Buck 5 Reels, Forsaken Kingdom, Stardust, Untamed Bengal Tiger, Untamed Giant Panda, Untamed Wolf Pack, Jack Hammer 2, Robin Hood, Tomb Raider, Tomb Raider 2, Dragon Dance. Bikini Party, Big Bad Wolf 0%
- All other games 100%
Available to newly registered players only.
Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.
BONUS CODE: 10JHTry another casino
Payout Speed: 5 days
Mobile Wins Casino state on their website that it takes up to 3 business days.
Maximum Withdrawal - None.
Minimum Withdrawal - £50 for bank transfer and £2.50 for all other methods.
Banking options available - Credit/Debit cards, Neteller, Paysafecard, Skrill (Moneybookers), iDEAL, Ukash, Discover, JCB, Diners Club, Paybyphone (UK customers only) and Bank Transfers.
We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.CLICK HERE TO JOIN NETELLER
Mobile Wins Casino use Microgaming software for their instant play casino games. Check out our Microgaming Software Review.
Game selections are as follows:
Table Games – 25
Slots – 248
Video Poker – 6
Live - 5
Email Testing Record
- January 2021 - 19 hours 17 minutes.
- June 2020 - no reply.
- May 2018 - 2 hours 22 minutes
- November 2016 - No answer
- September 2015 - 7 hours 13 minutes.
MobileWins hold the following gambling licenses :
- United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. MobileWin currently use IBAS. You can find further information regarding this regulator's complaint policies here.
- Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.
Players from United States NOT accepted.
Mobile Wins does not accept players from the following countries: Belgium, Belize, Bulgaria, Croatia, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Israel, Italy, Lithuania, Luxembourg, Portugal, Romania, Serbia, Slovenia, South Africa, Spain, Turkey, United States, United States Minor Outlying Islands, Virgin Islands, British, Virgin Islands, U.S..
|Email :||[email protected]|
|Postal address:||Progress Play Limited, suite 1258l, 28/19 Vincenti Buildings, Strait Street, Valletta, VLT1432.|
|Live Chat:||Available on casino website 06.00 - 23.00 GMT.|
Mobile Wins Casino publishes the RTPs for all its slots games.
Mobile Wins Casino does provide a comp points program but unfortunately do not provide enough information regarding converting points to cash for us to rate it. They do state that you can earn points at a rate of 1 point for every £16 wagered.
As disappointed as we are with Progress Play's recent vault face in their willingness to assist their own customers, we are equally impressed with a white label client who step forward and take on responsibility for this themselves. We're more than happy to work with programs taking this position.
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