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3.5

Moon Game Status: Not Recommended

Moon Game Casino

Overview

Review last updated – June 2017

Moon Games are a new casino operated by Cassava, the same group that own 888.com using Dragonfish software.

Trustworthiness

 - 2 / 10

MoonGames are operated by Cassava, the group that run 888.

888 have proven to be unwilling to engage with 3rd party dispute mediation on several occasions over the years. Alongside this they have been known to confiscate player funds citing only vague spirit of the bonus terms.

The extended group of operators that 888 run has been reported to refuse to pay out player winnings if they claim bonuses at multiple properties within their group, but fails to provide players with reasonable information regarding which properties are in their group. This policy also appears to have been applied to gambling protection self-exclusions where checks have not been carried out at registration, only once the player has won. This means that if a player self-excluded from any property in this group, if they sign-up with another property not realising that this property is owned by 888, the player is then in a position where they can lose, but if they win they will not be paid.

The software that the 888 properties run on - Dragonfish - runs a Baccarat game that we found to mis-advertising the pay out of 2 of the bets on the table. We repeatedly tried to contact this software provider to correct this issue and received no response.

The 888 group have engaged in what appears to be the closure of profitable affiliate accounts using general account closure terms reportedly due to the affiliate not generating enough new leads, though the required amount remains unspecified. We assume that the amount of new leads exceeded the amount required by their minimum activity clause which is the understood minimum. We view this as an unethical business practice.

For references see 888 Group Player Issues

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

Due to the design of the Moon Game website we can no longer monitor their terms and conditions.

Bonuses

 - 1 / 10
100% up to £500
Max Bonus 500
Min Deposit 10
Max Bet NA
Type Sticky
Wagering 40x(d+b)
BONUS CODE: NA CLAIM BONUS
Value to Player for:
-£16.62
Bonus Value
low roller
low
mid roller
low
high roller
low
superhigh roller
low

Payout Speed: 5 days

 - 5 / 10

Due to some odd promotional rules (Moon Games cannot remove bonuses), our reviewer could not test the Neteller withdrawal times. The Moon Games website does not list the time frames for withdrawals. As such we'll assume that they process Neteller withdrawals within 5 days.

Minimum withdrawal – None listed.

Maximum withdrawal – £1000/day, £2000/week, £3000/month.

Banking options available - Credit/Debit cards, Neteller, PaySafeCard, UKash, PayPal

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 0 / 10

Moon Games casino use proprietary software (their own software) that goes under the name Dragonfish (formerly Random Logic). All 888 associated casinos use this software. To find out more check out our Dragonfish Information Page.

Game selections are as follows;

Download

Instant

Table Games – 35

Table Games – 19

Slots –103

Slots – 70

Video Poker – 6

Video Poker – 0

Live – 3

Live – 3

Jackpot – 27

Jackpot – 11

Customer Service

 - 0 / 10

Email Testing Record

  • December 2016 - Need to register to get support
  • November 2014 - 6 minutes
  • June 2014 - No Response
  • December 2013 - Email form not working
  • August 2013 - 5 hours 42 minutes

Licensing

 - 8 / 10

MoonGames hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. MoonGames currently use eCOGRA. You can find further information regarding this regulator's complaint policies here.
  • Gibraltar Gaming Commission - The GGC is one of the more reputable online gaming regulators, but we are aware of a serious software issue where they failed to uphold their own technical standards. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Moon Games casino – United States of America, Israel, Turkey, Spain, France, Italy, Denmark, Belgium, Gibraltar and Antigua are restricted to Slots play only. No Table Game wagers will be accepted from Australian players

Contact Information;

Email : promotions@moongames.com
community@moongames.com
vip@moongames.com
Phone : UK – 0800-279-3222
International - +44-203-544-6731
VIP - 0800–680–0638

Affiliate Program - United Commissions.

Restricted Countries

Moon Game does not accept players from the following countries: Antigua and Barbuda, Belgium, Denmark, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Gibraltar, Israel, Italy, Spain, Turkey, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United States.

Slots RTP

Moon Games provide the RTPs for all of their slots games.

Comp Points

The Moon Games comp point program rewards you with 1 comp point for every £10 wagered and once you have 100 comp points you can convert them to £1 cash. This is the same as the standard Playtech comp point program.

Closing Thoughts

Moon Games are leasing their software from 888 Holdings. Their reputation is better than the software providers, though as a new venue it still requires thorough player testing.

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Promotional Terms & Conditions

100% up to £500
Max Bonus 500
Min Deposit 10
Max Bet NA
Type Sticky
Wagering 40x(d+b)

This promotion is only available to new players and only once they've made their first deposit.

The Moon Games Welcome bonus currently consists of a bonus of 100% up to £500.

The minimum deposit that will trigger the bonus is £10.

This bonus has a wagering requirement of 40x(deposit+bonus) for the deposit bonus.

The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.

There is no maximum bet term.

The maximum allowed win with this bonus is £400.

This bonus is sticky, which means it can never be withdrawn. After you’ve completed the wagering requirement the bonus will be removed from your account at the point of your first withdrawal.

Game Weightings:

  • Slots 100%
  • Video Slots PJP 50%
  • Keno 90%
  • Arcade 90%
  • Scratch Cards 90%
  • Tournaments 90%
  • Roulette 5%
  • Blackjack 5%
  • Hi-Lo 20%
  • Live roulette 5%
  • Live blackjack 5%
  • Video poker 5%
  • Baccarat 5%

 

 

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