OVERALL VERDICT
5.12/10

TRUSTWORTHINESS
8/10

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OVERALL VERDICT

5.12/10

PAYOUT SPEED

5/10

Customer Service

10/10

Bonuses

1/10

Software

0/10

Licensing

8/10

WEBSITE

moongames.com

OWNERSHIP

Cassava Enterprises (Gibraltar) Limited

AFFILIATE PROGRAM

Moon Games Affiliate

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– Fast response to email support request.

– Operator subject to strong regulatory requirement.

–

– Non-cooperative with the management of player complaints.

– Long delays on payment of withdrawals.

– Low value registration incentives.

Moon Games Casino Review

Name: Moon Games Casino Review
Item: Moon Games
Rating: 5.12
Author: ThePOGG

Review last updated - August 2022

OVERVIEW | 5.12/10

Moon Games is part of the 888 Group, one of the best-known online gambling brands in the world, having household recognition both in and outside those familiar with the gambling industry. They were one of the pioneers of remote gaming, they now employ over 1300 people and have an annual revenue measured in hundreds of millions. The group holds multiple licenses including Gibraltar by Gibraltar Gambling Commission, the MGA in Malta, the UKGC in the United Kingdom alongside licenses in both Ireland and the United States, though the licensing for different properties may vary. The website is based upon a colour theme of white, black and red and the logo is their brand name in white block capitals with a red and white casino chip encircled by a planetary ring to the left.

TRUSTWORTHINESS | 8/10

Moon Games and other 888 run casinos have a policy of not discussing player complaints, with both this and other affiliate based player complaint services.

Ordinarily we would not work with a group that will not discuss complaints. However, 888's position on complaints is standard amongst the industry giants (few will consider cooperating on complaint management) and 888 have been a significant financial contributor to our sister charity BetBlocker. It is our considered opinion that the support that 888 has given to BetBlocker - a project that supports thousands of gambling addicts every day - does far more good than their refusal to discuss the handful of complaints we receive about them each year (on average less than 2/year for the decade we have been in operation) does harm.

The above being the case we're we're happy to acknowledge that 888 policy decisions are a net positive for players, though we would stress to players that if you get in trouble while playing with this group it is highly unlikely we will be able to assist you.

For references see 888 Group Player Issues

BONUSES | 1 / 10

Moon Games Casino Review does not currently offer a bonus that we can reasonably evaluate.

Deposit Method Restrictions:

Country/Regional Restrictions:

Payout Speed: 5 days | 5 / 10

Due to some odd promotional rules (Moon Games cannot remove bonuses), our reviewer could not test the Neteller withdrawal times. The Moon Games website does not list the time frames for withdrawals. As such we'll assume that they process Neteller withdrawals within 5 days.

Minimum withdrawal – None listed.

Maximum withdrawal – £1000/day, £2000/week, £3000/month.

Banking options available - Credit/Debit cards, Neteller, PaySafeCard, UKash, PayPal

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Click here to join neteller

Software | 0 / 10

Moon Games casino use proprietary software (their own software) that goes under the name Dragonfish (formerly Random Logic). All 888 associated casinos use this software. To find out more check out our Dragonfish Information Page.

Game selections are as follows;

Download	Instant
Table Games – 35	Table Games – 19
Slots –103	Slots – 70
Video Poker – 6	Video Poker – 0
Live – 3	Live – 3
Jackpot – 27	Jackpot – 11

Customer Service | 10 / 10

Email Testing Record

August 2022 - 5 minutes.
December 2016 - Need to register to get support.
November 2014 - 6 minutes.
June 2014 - No Response.
December 2013 - Email form not working.
August 2013 - 5 hours 42 minutes.

Licensing | 8 / 10

MoonGames hold the following gambling licenses :

United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. MoonGames currently use eCOGRA. You can find further information regarding this regulator's complaint policies here.
Gibraltar Gaming Commission - The GGC is one of the more reputable online gaming regulators, but we are aware of a serious software issue where they failed to uphold their own technical standards. You can find further information regarding this regulator's complaint policies here.

Affiliate Program - United Commissions.

Restricted Countries

Players from United States NOT accepted.

Moon Games does not accept players from the following countries: Antigua and Barbuda, Belgium, Denmark, France, French Guiana, French Polynesia, French Southern Territories, Germany, Gibraltar, Israel, Italy, Spain, Turkey, United States, United States Minor Outlying Islands, Virgin Islands, U.S..

Contact

Contact Information:

Email :	[email protected]
	[email protected]
	[email protected]
Phone :	UK – 0800-279-3222
	International - +44-203-544-6731
	VIP - 0800–680–0638

Slots RTP

Moon Games provide the RTPs for all of their slots games.

Comp Points

The Moon Games comp point program rewards you with 1 comp point for every £10 wagered and once you have 100 comp points you can convert them to £1 cash. This is the same as the standard Playtech comp point program.

Closing Thoughts

While we would love to see the extended 888 group step forward and address the complaints that we see coming through, the complaint volumes are comparatively small given the sheer scale of this group and the commitment they've shown to supporting vulnerable players via BetBlocker is nothing short of exemplary. Player's choosing to play with 888 should be aware that it is very unlikely we will be able to assist them if they experience difficulties, but given the low chances of this happening this is a high quality operation overall.

Associated By Company

The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

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Other Associations

We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.