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2.32

Moon Games:

Top Casinos: United Kingdom

Moon Games: Not Recommended

Not Recommended status icon

Moon Games is not recommended!.

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Moon Games Casino

Players from United Kingdom are welcome at Moon Games casino.

Overview

Review last updated - June 2017

Moon Games are a new casino operated by Cassava, the same group that own 888.com using Dragonfish software.

Trustworthiness

 -  2 / 10

MoonGames are operated by Cassava, the group that run 888.

888 have proven to be unwilling to engage with 3rd party dispute mediation on several occasions over the years. Alongside this they have been known to confiscate player funds citing only vague spirit of the bonus terms.

The extended group of operators that 888 run has been reported to refuse to pay out player winnings if they claim bonuses at multiple properties within their group, but fails to provide players with reasonable information regarding which properties are in their group. This policy also appears to have been applied to gambling protection self-exclusions where checks have not been carried out at registration, only once the player has won. This means that if a player self-excluded from any property in this group, if they sign-up with another property not realising that this property is owned by 888, the player is then in a position where they can lose, but if they win they will not be paid.

The software that the 888 properties run on - Dragonfish - runs a Baccarat game that we found to mis-advertising the pay out of 2 of the bets on the table. We repeatedly tried to contact this software provider to correct this issue and received no response.

The 888 group have engaged in what appears to be the closure of profitable affiliate accounts using general account closure terms reportedly due to the affiliate not generating enough new leads, though the required amount remains unspecified. We assume that the amount of new leads exceeded the amount required by their minimum activity clause which is the understood minimum. We view this as an unethical business practice.

For references see 888 Group Player Issues

Due to the design of the Moon Game website we can no longer monitor their terms and conditions.

Bonuses

 -  1 / 10

100% up to £100

Max Bonus 100
Min Deposit 10
Max Bet NA
Type Cashable
Wagering 50x(d+b)

Terms and Conditions

The Moon Games Welcome bonus currently consists of a bonus of 100% up to £100 plus 100 complimentary spins on Starburst (awarded 20/day).

The minimum deposit that will trigger the bonus is £10.

This bonus has a wagering requirement of 50x(deposit+bonus) for the deposit bonus and 85xwinnings for the complimentary spins.

The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.

There is no maximum bet term.

The maximum allowed win with this bonus is £100. The maximum win from the free spins is £0.25/spin and £25 overall.

UK players only - can withdraw the deposit balance at any time.

Game Weightings:

  • Roulette, Live Roulette, Wheel of Light, Hi-Lo, Blackjack, Video Poker and Live Blackjack: 0%

Available to newly registered players only.

Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.

 

 

 

Deposit Method Restrictions:
Country/Regional Restrictions:

BONUS CODE: NA

CLAIM BONUS
Value to Player for:
£-33.60
Bonus Value
low roller
low
mid roller
low
high roller
low
superhigh roller
low

Payout Speed: 5 days

 - 5 / 10

Due to some odd promotional rules (Moon Games cannot remove bonuses), our reviewer could not test the Neteller withdrawal times. The Moon Games website does not list the time frames for withdrawals. As such we'll assume that they process Neteller withdrawals within 5 days.

Minimum withdrawal – None listed.

Maximum withdrawal – £1000/day, £2000/week, £3000/month.

Banking options available - Credit/Debit cards, Neteller, PaySafeCard, UKash, PayPal

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

CLICK HERE TO JOIN NETELLER

Software

 -  0 / 10

Moon Games casino use proprietary software (their own software) that goes under the name Dragonfish (formerly Random Logic). All 888 associated casinos use this software. To find out more check out our Dragonfish Information Page.

Game selections are as follows;

Download

Instant

Table Games – 35

Table Games – 19

Slots –103

Slots – 70

Video Poker – 6

Video Poker – 0

Live – 3

Live – 3

Jackpot – 27

Jackpot – 11

Customer Service

 -  0 / 10

Email Testing Record

  • December 2016 - Need to register to get support
  • November 2014 - 6 minutes
  • June 2014 - No Response
  • December 2013 - Email form not working
  • August 2013 - 5 hours 42 minutes

Licensing

 -  8 / 10

MoonGames hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. MoonGames currently use eCOGRA. You can find further information regarding this regulator's complaint policies here.
  • Gibraltar Gaming Commission - The GGC is one of the more reputable online gaming regulators, but we are aware of a serious software issue where they failed to uphold their own technical standards. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Moon Games casino – United States of America, Israel, Turkey, Spain, France, Italy, Denmark, Belgium, Gibraltar and Antigua are restricted to Slots play only. No Table Game wagers will be accepted from Australian players

Contact Information;

Email : [email protected]
[email protected]
[email protected]
Phone :UK – 0800-279-3222
International - +44-203-544-6731
VIP - 0800–680–0638
Affiliate Program - United Commissions.

Restricted Countries

Players from United Kingdom accepted.

Moon Games does not accept players from the following countries: Antigua and Barbuda, Belgium, Denmark, France, French Guiana, French Polynesia, French Southern Territories, Gibraltar, Israel, Italy, Spain, Turkey, Turkey, United States, United States, United States Minor Outlying Islands, Virgin Islands, U.S., Virgin Islands, U.S..

Contact

Slots RTP

Moon Games provide the RTPs for all of their slots games.

Comp Points

The Moon Games comp point program rewards you with 1 comp point for every £10 wagered and once you have 100 comp points you can convert them to £1 cash. This is the same as the standard Playtech comp point program.

Closing Thoughts

Moon Games are leasing their software from 888 Holdings. Their reputation is better than the software providers, though as a new venue it still requires thorough player testing.

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COMPLAINTS

Best Casinos: United Kingdom

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.