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6.75

Mr Green Status: Not Recommended

Affiliate Program:
MrAffiliate

Mr Green Casino

Overview

Review last updated – November 2018

A rising star in the casino world, MrGreen have quickly gained a substantial presence in the casino market.

Trustworthiness

 - 3 / 10

At the end of 2018 the MrGreen group were purchased by William Hill. At this point their team became non-responsive to our efforts to discuss multiple issues with them including contractual terms they were looking to enforce on this service that would have inhibited our ability to fairly manage complaint and complaints submitted to this service. As such we have severed our relationship with this group of operators.

For references see Mr Green Player Issues

Bonuses

 - 10 / 10
100% up to £100
Max Bonus 100
Min Deposit 20
Max Bet 8/0.50
Type Cashable
Wagering 35xb
200 complimentary spins on Starburst
# of Spins 200
Spin Value 0.10
Max Bet 8/0.50
Max Win NA
Wagering 35xw

The MrGreen Welcome bonus currently consists of a bonus of 100% up to £100 plus 200 complimentary spins on Starburst.

The minimum deposit that will trigger the bonus is £20.

This bonus has a wagering requirement of 35xbonus for the deposit bonus and 35xwinnings for the free spin winnings.

The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.

The maximum allowed bet is £8 on any single round of play and £0.50 on any single payline.

There is no maximum win on either the deposit bonus or the complimentary spins.

The bonus is cashable.

Players from the following countries are not eligible to receive this bonus - Italy, France, Denmark, USA, Vietnam, Cambodia, Moldavia, Iran and Iraq

Game Restrictions:

  • Only slots games can be played while meeting the wagering requirements.

Available to newly registered players only.

Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.

 

 

 

Country/Regional Restrictions: Italy, France, Denmark, USA, Vietnam, Cambodia, Moldavia, Iran and Iraq
BONUS CODE: NA RECOMMENDED BONUSES
Value to Player for:
£25.45
Bonus Value
low roller
high
mid roller
high
high roller
high
superhigh roller
high

Payout Speed: 24h

 - 10 / 10

Using Neteller all of our reviewers report withdrawal normally paid within 24 hours.

Maximum Withdrawal - None listed

Minimum Withdrawal - None listed

Banking options available - Credit/Debit cards, Skrill (Moneybookers), Neteller, PaySafeCard

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

CLICK HERE TO JOIN NETELLER

Software

 - 10 / 10

Mr Green casino use Net Entertainment software for their instant play casino. They also add in a selection of slots games from Microgaming and BetSoft.

Game selections are as follows;

Instant

Table Games – 17

Slots – 216

Video Poker – 6

Jackpots - 8

Customer Service

 - 8 / 10

Email Testing Record

  • November 2018 - 12 hours 36 minutes
  • November 2016 - 1 hour 48 min
  • June 2015 - 1 hour 51 minutes
  • November 2014 - 1 hour 44 minutes
  • June 2014 - 1 minutes
  • December 2013 - 32 minute

Licensing

 - 10 / 10

MrGreen hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. MrGreen do not currently list an ADR service and as such we will not consider their UKGC license for rating purposes. You can find further information regarding this regulator's complaint policies here.
  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

Restricted Countries

Mr Green does not accept players from the following countries: Australia, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United States.

Contact

Contact Details;

Email : customerservice@mrgreen.com
Phone : +44 207 197 14 44

Slots RTP

Mr Green casino publish the house edge figures for all of their Net Entertainment slots games.

Comp Points

MrGreen casino do not appear to offer any form of comp point program.

Closing Thoughts

After years of working closely with the extended MrGreen family it is deeply disappointing to see a buy out by a group who have a long history of non-cooperation with complaint management so quickly poisoning the well. We no longer have any confidence in out ability to help players signed-up with this group and as such have to reflect this shift by discouraging players from signing-up with their operators moving forward.

Associated By Company

Other Associations

There are no associated casinos to display.

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Promotional Terms & Conditions

100% up to £100
Max Bonus 100
Min Deposit 20
Max Bet 8/0.50
Type Cashable
Wagering 35xb
200 complimentary spins on Starburst
# of Spins 200
Spin Value 0.10
Max Bet 8/0.50
Max Win NA
Wagering 35xw

This promotion is only available to new players and only once they've made their first deposit.

The MrGreen Welcome bonus currently consists of a bonus of 100% up to £100 plus 200 complimentary spins on Starburst.

The minimum deposit that will trigger the bonus is £20.

This bonus has a wagering requirement of 35xbonus for the deposit bonus and 35xwinnings for the free spin winnings.

The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.

The maximum allowed bet is £8 on any single round of play and £0.50 on any single payline.

There is no maximum win on either the deposit bonus or the complimentary spins.

The bonus is cashable.

Players from the following countries are not eligible to receive this bonus - Italy, France, Denmark, USA, Vietnam, Cambodia, Moldavia, Iran and Iraq

Game Restrictions:

  • Only slots games can be played while meeting the wagering requirements.

Available to newly registered players only.

Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.

 

 

 

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