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3.60

NeoPlay Status: Blacklisted

NeoPlay Casino

Overview

Review last updated – July 2017

NeoPlay, while not openly associated with Winner have casino use exactly the same webdesign as Winner. They also share license information with a number of properties that are associated with the Welcome Partners group that have been found using non-genuine software.

Trustworthiness

 - 0 / 10

Neoplay casino list their ownership as Brivio Limited. A google search of this name brings up Winner casino which lists its ownership as "Brivio ZIRCONIUM GAMING LIMITED". While this name is not an exact match it's very similar and a quick look at the Winner and Neoplay websites shows that the share exactly the same website design, using the same layout, graphics and menus. The NeoPlay website is a clone of the Winner website, which would not be allowed if NeoPlay were not directly associated with Winner.

NeoPlay have since removed all references to Brivio Limited from their website and now list their ownership as "Invicta Networks N.V.". A search for this company turns up Max casino, Green casino and IC casino. All three of these casinos are part of the Welcome Partners group. Many of the casino advertising with this group have been involved in the distribution of stolen games.

As such we consider all casinos associated with Invicta Networks N.V., Brivio Limited or Welcome Partners to be part of the Winner group.

In late 2014 a situation came to light where an affiliate was found to be hacking into other sites and posting their gambling links on these sites without the owners knowledge or permission. This activity is clearly illegal and unethical. The majority of casinos that were receiving traffic from this affiliate closed the affiliate's accounts upon finding out what the affiliate was doing, however some casinos, whether via intent or insufficient security policies, continued to be listed on these sites for many months after the activity of this affiliate came to light. Many other brands managed to quickly take action to get themselves removed from the hacked sites (closing the affiliate account down and ensuring that new accounts could not be open).

The Winner group has an extensive negative history as is detailed in their review - Winner Casino Review.

For references see Winner Group Player Issues

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

We are unable to monitor the terms and conditions at NeoPlay casino.

Bonuses

 - 3 / 10

To find out how our bonus ratings are calculated see Bonus Rating System.

Bonus;

200% up to £300.

Sticky - Can never be withdrawn. At the time of your first withdrawal the bonus will be removed from your account.

Wagering Requirements;

  • Slots - 33xbonus
  • Blackjack - 165xbonus
  • Baccarat - 165xbonus
  • Video Poker - 165xbonus
  • Table Poker - 132xbonus

Adjustments to ratings;

  • Payment method restrictions (-1) - You cannot claim a welcome bonus if you're from the UK and use one of the following payment methods; Moneybookers, NETeller, PaySafeCard, Ukash
  • Maximum Bet Restriction (-1) - You are not allowed to bet more than £20 on a single round of play while you have a bonus.
  • .
  • Game Restrictions (-1) - You are not allowed to play Roulette with the sign-up bonus.


Game Weightings (already account for in Wagering Requirements)

  • Slots (all varieties) 100%
  • Scratch Cards 100%
  • Pai Gow (all varieties), Red Dog, Let It Ride 25%
  • Casino Hold'em (all varieties) 25%
  • Baccarat (all varieties) 20%
  • Blackjack (all varieties excluding Blackjack Switch & Pontoon) 20%
  • Stravaganza 20%
  • Craps (all varieties), Sic Bo (all varieties) 20%
  • Video Poker (all varieties) 20%
  • Blackjack Switch , Pontoon (all varieties) 5%
  • Casino War 5%
  • Lucky Wheel (Spin a Win) 5%
  • All double options on slots & Video Poker (all varieties) 0%
  • Zero Roulette, Zero Blackjack, Zero Video Poker, Zero Baccarat 0%
  • All other games 100%

Notes

Several sign-up bonuses available - the highest scoring one has been reviewed.

Please note: Customers coming from Russia, Poland, Holland, Norway, Spain, Mexico, Argentina and Chile - are not eligible to receive any kind of free sign up (no deposit) bonus

Payout Speed: 4 days

 - 6 / 10

Our reviewer reports their withdrawal being paid within 24 hours of Winner rescinding the request for Notarized ID, however this seems to have been expedited due to the circumstance as live support stated within 4 business days. We would emphasize that specifically speeding up the withdrawal process when there has been an issue is a very good customer service policy, but this section is designed to rate the standard policy not the exceptions.

Minimum Withdrawal - None listed

Maximum Withdrawal - Where a bonus is used, a maximum of £5000 can be withdrawn per 30 day period. Without a bonus a maximum of £10,000 can be withdrawn every 4 business days, a maximum of £40,000 can be withdrawn every 10 business days and a maximum of £50,000 can be withdrawn in any 30 day period.

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers), Click2Pay, UKash, PaySafeCard, Entropay, Bank Wire, ClickandBuy or Cheque

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 10 / 10

NeoPlay casino use Playtech software for their download casino. Check out our Playtech Software Review.

Game selections are as follows;

Download

Table Games – 37

Slots – 125

Video Poker – 15

Live – 6

Jackpot - 52

Customer Service

 - 0 / 10

Our review reports that communication became a lot less expedient after the issue of Notarized ID was raised, with customer service not responding to email. However they report their payout being paid far faster than the stated timeframe once the issue was resolved. As such we'll be basing the Customer Service rating solely on the email testing.

Email Testing Record

  • December 2016 - No reply
  • June 2015 - 11 Minutes
  • November 2014 - No Response
  • September 2014 - 1 hour 22 minutes

Licensing

 - 0 / 10

NeoPlay casino do not appear to hold any gambling license.

The following countries are restricted from participation with NeoPlay casino – USA and its Territories

Contact Information;

Email : casino@neoplay.com
Phone : +44-800-3277-214 (UK)
1-800-045-006 (Australia)
+63-2-756-7983 (International)
Address : P.O. Box 2642
Makati Post Office
Gil Puyat Avenue
Makati City
Philippines

Restricted Countries

NeoPlay does not accept players from the following countries: U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United States.

Slots RTP

NeoPlay casino publish the House Edge/RTP figures for all of their slots games.

Comp Points

NeoPlay offer the standard Playtech comp point program wherein you receive one comp point for every £10 wagered and 100 comp points can be converted into £1. The redemptions rates do improve as your VIP levels increase.

Closing Thoughts

NeoPlay are just another arm of the Winner group and until this group get their reputation sorted out we'd recommend that player give NeoPlay a swerve

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