OVERALL VERDICT
2.90/10

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OVERALL VERDICT

2.90/10

PAYOUT SPEED

6/10

Customer Service

0/10

Bonuses

3/10

Software

10/10

Licensing

0/10

AFFILIATE PROGRAM

NeoPlay Affiliate

This casino is blacklisted!

This operator has been Blacklisted by ThePOGG.com due to highly problematic business activities. We consider all Blacklisted operators to be extremely high risk to players and strongly encourage players never to consider handing money to a Blacklisted operator.

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– Email support takes longer than average to respond.

– Unlicensed – AVOID, AVOID, AVOID!

– Low value registration incentives.

NeoPlay Casino Review

Name: NeoPlay Casino Review
Item: NeoPlay
Rating: 2.90
Author: ThePOGG

Review last updated - July 2017

OVERVIEW | 2.90/10

NeoPlay, while not openly associated with Winner have casino use exactly the same webdesign as Winner. They also share license information with a number of properties that are associated with the Welcome Partners group that have been found using non-genuine software.

TRUSTWORTHINESS | 0/10

Neoplay casino list their ownership as Brivio Limited. A google search of this name brings up Winner casino which lists its ownership as "Brivio ZIRCONIUM GAMING LIMITED". While this name is not an exact match it's very similar and a quick look at the Winner and Neoplay websites shows that the share exactly the same website design, using the same layout, graphics and menus. The NeoPlay website is a clone of the Winner website, which would not be allowed if NeoPlay were not directly associated with Winner.

NeoPlay have since removed all references to Brivio Limited from their website and now list their ownership as "Invicta Networks N.V.". A search for this company turns up Max casino, Green casino and IC casino. All three of these casinos are part of the Welcome Partners group. Many of the casino advertising with this group have been involved in the distribution of stolen games.

As such we consider all casinos associated with Invicta Networks N.V., Brivio Limited or Welcome Partners to be part of the Winner group.

In late 2014 a situation came to light where an affiliate was found to be hacking into other sites and posting their gambling links on these sites without the owners knowledge or permission. This activity is clearly illegal and unethical. The majority of casinos that were receiving traffic from this affiliate closed the affiliate's accounts upon finding out what the affiliate was doing, however some casinos, whether via intent or insufficient security policies, continued to be listed on these sites for many months after the activity of this affiliate came to light. Many other brands managed to quickly take action to get themselves removed from the hacked sites (closing the affiliate account down and ensuring that new accounts could not be open).

The Winner group has an extensive negative history as is detailed in their review - Winner Casino Review.

For references see Winner Group Player Issues

We are unable to monitor the terms and conditions at NeoPlay casino.

BONUSES | 3 / 10

NeoPlay Casino Review does not currently offer a bonus that we can reasonably evaluate.

Deposit Method Restrictions:

Country/Regional Restrictions:

Payout Speed: 4 days | 6 / 10

Our reviewer reports their withdrawal being paid within 24 hours of Winner rescinding the request for Notarized ID, however this seems to have been expedited due to the circumstance as live support stated within 4 business days. We would emphasize that specifically speeding up the withdrawal process when there has been an issue is a very good customer service policy, but this section is designed to rate the standard policy not the exceptions.

Minimum Withdrawal - None listed

Maximum Withdrawal - Where a bonus is used, a maximum of £5000 can be withdrawn per 30 day period. Without a bonus a maximum of £10,000 can be withdrawn every 4 business days, a maximum of £40,000 can be withdrawn every 10 business days and a maximum of £50,000 can be withdrawn in any 30 day period.

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers), Click2Pay, UKash, PaySafeCard, Entropay, Bank Wire, ClickandBuy or Cheque

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Click here to join neteller

Software | 10 / 10

NeoPlay casino use Playtech software for their download casino. Check out our Playtech Software Review.

Game selections are as follows;

Download

Table Games – 37

Slots – 125

Video Poker – 15

Live – 6

Jackpot - 52

Customer Service | 0 / 10

Our review reports that communication became a lot less expedient after the issue of Notarized ID was raised, with customer service not responding to email. However they report their payout being paid far faster than the stated timeframe once the issue was resolved. As such we'll be basing the Customer Service rating solely on the email testing.

Email Testing Record

December 2016 - No reply
June 2015 - 11 Minutes
November 2014 - No Response
September 2014 - 1 hour 22 minutes

Licensing | 0 / 10

NeoPlay casino do not appear to hold any gambling license.

The following countries are restricted from participation with NeoPlay casino – USA and its Territories

Contact Information;

Email :	[email protected]
Phone :	+44-800-3277-214 (UK)
	1-800-045-006 (Australia)
	+63-2-756-7983 (International)
Address :	P.O. Box 2642
	Makati Post Office
	Gil Puyat Avenue
	Makati City
	Philippines

Restricted Countries

Players from United States NOT accepted.

NeoPlay does not accept players from the following countries: United States, United States Minor Outlying Islands, Virgin Islands, U.S..

Contact

Slots RTP

NeoPlay casino publish the House Edge/RTP figures for all of their slots games.

Comp Points

NeoPlay offer the standard Playtech comp point program wherein you receive one comp point for every £10 wagered and 100 comp points can be converted into £1. The redemptions rates do improve as your VIP levels increase.

Closing Thoughts

NeoPlay are just another arm of the Winner group and until this group get their reputation sorted out we'd recommend that player give NeoPlay a swerve

Associated By Company

The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

There are no associated casinos to display.

Other Associations

We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.

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