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3.80

Palace VIP Status: Closed

Palace VIP Casino

Overview

Review last updated – November 2014

As of October 2014 Palace VIP casino appears to have closed.

Palace VIP is a member venue of the iGlobal Media group of Playtech Casinos, a group of casinos that have been wholly owned by the BWin/Party Gaming group for a number of years now. This company – up until recently – has been unwilling to engage with dispute mediation but appears to slowly be changing their stance.

Trustworthiness

 - 2 / 10

All six of the reviewers who work regularly for this site hold accounts with Bwin and report no problems.

The Bwin/Party group extend to cover Bwin and Party casino alongside the Cashcade group that is made of up several WagerWorks casinos like At The Races and Get Minted and the iGlobal Media group that owns several Playtech casinos.

All of these casino have a strict policy of not discussing player complaints and as such have a poor reputation at many of the major player communities.

Alongside their refusal to discuss player complaints, they have a very poor reputation with affiliates due to changing the terms of their contracts and retroactively enforcing them on current affiliates.

Palace VIP casino restrict the maximum withdrawal for their progressive jackpots and enforce a minimum activity clause meaning that you will not receive the instalments of your winnings unless you continue to play with them.

In late 2014 a situation came to light where an affiliate was found to be hacking into other sites and posting their gambling links on these sites without the owners knowledge or permission. This activity is clearly illegal and unethical. The majority of casinos that were receiving traffic from this affiliate closed the affiliate's accounts upon finding out what the affiliate was doing, however some casinos chose to ignore that the traffic coming from this affiliate was generated via illegal activity and continue to work with this individual.

For references see Bwin Group Player/Affiliate Issues

You can see the latest updates to Palace VIP casino's terms and conditions here.

Bonuses

 - 1 / 10

To find out how our bonus ratings are calculated see Bonus Rating System.

Bonus;

100% up to £200.

Sticky - You will receive this bonus at the time of your deposit but can never withdraw the bonus. At the time of your first withdrawal the bonus will be removed from your account.

Wagering Requirements;

  • Slots - 40xbonus
  • Blackjack - 40xbonus
  • Roulette - 40xbonus
  • Video Poker - 40xbonus
  • Table Poker - 40xbonus

Adjustments to ratings;

  • Bonuses on subsequent deposits (+1) - You can claim this bonus on your first 5 deposits
  • Game Restrictions (-1) - Baccarat, Live Baccarat, Craps, Roulette, Sic Bo, Black Jack switch, Black Jack surrender, Black Jack Multi hand, Pontoon and Video Poker Double
  • Maximum Bet Restrictions (-1) - You are not allowed to bet 50% or more of the bonus amount you receive on a single round of play.
  • Awkward Rules (-1) - Dropping your betsize by 75% or more or changing the type of game you play after a win could be used to justify fund confiscations.

Game Weightings (already account for in Wagering Requirements)



Notes



Payout Speed: 12 days

 - 0 / 10

Using Neteller our reviewer reports withdrawals paid within 12 days.

Minimum withdrawal - No listed minimum

Maximum withdrawal - $10000/month

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers), Entropay, myCitadel, PaySafeCard, ClickandBuy, Poli, UKash, Click2Pay, and Bank Transfers

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 10 / 10

Palace VIP use Playtech software for their download casino. Check out our Playtech Software Review.

Game selections are as follows;

Download

Instant

Table Games – 38

Table Games – 30

Slots – 113

Slots – 107

Video Poker – 15

Video Poker – 15

Live - 6

Live - 3

Jackpot - 25

Jackpot - 23

Customer Service

 - 0 / 10

Our reviewer reports positive experiences with iGlobal Media casino group customer services.

Email Testing Record

  • December 2015 - 1 day 4 hours 23 minutes (Need to create an account to get even simple support questions answered)
  • June 2015 - 2 hours 18 minutes
  • June 2014 - 1 minute
  • June 2013 - 25 minutes
  • March 2013 -1st email - 24 minutes

Licensing

 - 8 / 10

PalaceVIP hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. PalaceVIP currently use eCOGRA. You can find further information regarding this regulator's complaint policies here.
  • Gibraltar Gaming Commission - The GGC is one of the more reputable online gaming regulators, but we are aware of a serious software issue where they failed to uphold their own technical standards. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Palace VIP casino; Afghanistan American Samoa Belgium Bermuda Bulgaria China Congo Cook Islands Denmark Democratic Peoples Republic of Korea France France, Metropolitan French Guiana French Polynesia French Southern Territories Grenada Guadeloupe Guam Haiti Hong Kong India Iran Iraq Israel Italy Kenya Myanmar New Caledonia Northern Mariana Islands Pakistan Peoples Republic of China Puerto Rico Republic of Sudan Reunion Island Rwanda Saint Barth Saint Martin Samoa Sierra Leone Singapore Somalia South AfricaSpain Syrian Arab Republic Turkey United States Minor Outlying Islands United States of America Virgin Islands (U.S.) Zambia Zimbabwe

Contact Information;

Email : support@palacevipcasino.com
cashier@palacevipcasino.com
tech@palacevipcasino.com
Phone : 18552094007 (Canada)
80072789139 (International)
Fax : 2070837344 (UK)
00 800 1000 4610 (International)

Affiliate Program - AffClub.

Restricted Countries

Palace VIP does not accept players from the following countries: Afghanistan, American Samoa, Belgium, Bermuda, Bulgaria, China, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Denmark, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Grenada, Guadeloupe, Guam, Haiti, Hong Kong SAR China, India, Iran, Iraq, Israel, Italy, Kenya, Myanmar [Burma], New Caledonia, Northern Mariana Islands, Pakistan, Puerto Rico, Rwanda, Réunion, Saint Barthélemy, Saint Martin, Sierra Leone, Singapore, Somalia, South Africa, Spain, Syria, Turkey, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United States, Zambia, Zimbabwe.

Slots RTP

Palace VIP casino publish the House Edge/RTP figures for all of their slots games.

Comp Points

PalaceVIP casino offer the standard Playtech comp point program where you earn 1 comp point for every £10 wagered and can convert 100 comp points into £1, with the redemption rates improving as you move up the VIP ladder.

Closing Thoughts

As one of scores of casinos using Playtech software, Palace VIP would have to offer an exceptional quality of customer service to justify being a venue of choice. Unfortunately, given the use of 'spirit of the bonus' confiscations that this group of casinos has been involved in, Palace VIP simply don't meet these standards.

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