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3.8

Parasino Status: Blacklisted

Parasino Casino

Overview

Review last updated – July 2017

One of the newer Net Entertainment casinos on the market, so far Parasino have spammed CasinoMeister’s message board and treated our reviewer poorly.

Trustworthiness

 - 0 / 10

Only one of the reviewers who works regularly for this site holds an account with Parasino casino. This was set up to test their withdrawal times. They report negative experiences. When they requested a withdrawal their funds were returned to their account. When they approached Parasino live support about this here was the response they received;

Your Question: Hi, My withdrawal's been returned to my account - could you tell me why?

Please wait, an operator will be with you shortly.

You are now chatting with [PARASINO]. - Parasino English Live Chat

13:45[PARASINO].: Welcome to Parasino Live Chat. How may I help you today?

13:46[ThePOGG REVIEWER].: hi, my withdrawal has been returned to my account - can you tell me why?

13:46[PARASINO].: In order to verify your account, we will need the following document copies: - Personal identification (both sides): Passport, ID card or Driving License - Address verification: Household bill, bank statement, or any other document confirming the Address registered on your account. Document should not be older than three months and should show your name and address. - Proof of funding (where deposits have been made via credit or debit card): Both front and back of used/requested card. We only need to see the first six and the last 4 digits of the card, while the others can be covered for security, including the CVV code. Received documentation will be treated as confidential information and stored in a secure environment.

13:46[ThePOGG REVIEWER]: do you not email out a request for this?

13:47[PARASINO].: you have to send us your docse to make a withdrawal

13:47[ThePOGG REVIEWER]: I understand that - but why didn't I receive a request for this information?

13:48[PARASINO].: you can send them to support@parasino.com

13:48[PARASINO].: Is there anything else that I may help you with today?

13:48[ThePOGG REVIEWER]: thank you, but that's not answered the question

13:48[ThePOGG REVIEWER]: why didn't you request this information if you need it?

13:48[ThePOGG REVIEWER]: it would have saved a lot of time and hassle

13:49Parasino.: Thank you for visiting. Please contact us at anytime.

Parasino has left the conversation.

Click here to leave a message.

When we did the background research for Parasino, we found that the Parasino casino rep account had been banned at CasinoMeister. When we asked CM about this he informed us that the first post made by the Parasino representative was by nature spam.

Alongside this Parasino have now has a warning posted about their failure to discuss player complaints at CasinoMeister. This coincides with unanswered complaints at AskGamblers

Parasino has failed to close the account of a player who clearly informed them that they could not control their gambling. The operator allowed further play, refused to return deposits and blamed the player for playing after this point. As such they've been added to our Blacklist.

For references see Parasino Player Issues

Bonuses

 - 7 / 10
100% up to €200
Max Bonus 200
Min Deposit 10
Max Bet 5/5%
Type Cashable
Wagering 35xb
20 complimentary spins on Pimped
# of Spins 20
Spin Value 0.10
Max Bet 5/5%
Max Win NA
Wagering 35xw
BONUS CODE: NA CLAIM BONUS
Value to Player for:
€13.55
Bonus Value
low roller
high
mid roller
high
high roller
mid
superhigh roller
high

Payout Speed: 24h

 - 10 / 10

Using Neteller all of our reviewers report withdrawal normally paid within 24 hours.

Maximum Withdrawal - None listed

Minimum Withdrawal - None listed

Banking options available - Credit/Debit cards, Neteller, EcoPayz, UKash

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 10 / 10

Parasino casino use Net Entertainment software for their instant play casino. They also add in a selection of slots games from BetSoft, Play N Go and Sheriff.

Game selections are as follows;

Instant

Table Games – 17

Slots – 205

Video Poker – 6

Jackpots - 8

Customer Service

 - 0 / 10

Email Testing Record

    li>December 2016 - No email or web support, only live chat
  • June 2015 - 3 hours 38 minutes
  • November 2014 - No email support
  • June 2014 - No Response
  • December 2013 - 18 hours 7 minute
  • October 2013 - 10 hours 56 minutes

Licensing

 - 2 / 10

Parasino hold the following gambling licenses :

  • Curacao eGaming - Parasino casino are licensed in Curacao but we are unsure which Master License holder they use. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Parasino casino – United States of America, Israel, France and Turkey

Contact Information;

Email : support@parasino.com
info@parasino.com
affıliates@parasino.com
Phone : +359882818993
Address : Maslin Properties Ltd.
LONDON
UNITED KINGDOM

Affiliate Program - Parasino Affiliates.

Restricted Countries

Parasino does not accept players from the following countries: France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Israel, Turkey, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United States.

Slots RTP

Parasino casino publish the house edge figures for all of their Net Entertainment slots games.

Comp Points

Parasino casino do not appear to offer any form of comp point program.

Closing Thoughts

Ignoring and cutting off a player who is asking a legitimate questions alongside spamming one of the most established gambling forums running today don't lend themselves to a encouraging view of how Parasino is being run.

Associated Casinos

There are no associated casinos to display.

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Promotional Terms & Conditions

100% up to €200
Max Bonus 200
Min Deposit 10
Max Bet 5/5%
Type Cashable
Wagering 35xb
20 complimentary spins on Pimped
# of Spins 20
Spin Value 0.10
Max Bet 5/5%
Max Win NA
Wagering 35xw

This promotion is only available to new players and only once they've made their first deposit.

The Parasino Welcome bonus currently consists of a bonus of 100% up to €200 + 20 complimentary spins on Pimped.

The minimum deposit that will trigger the bonus is £10.

This bonus has a wagering requirement of 35xbonus for the deposit bonus and the complimentary spins have a wagering requirement of 35xwinnings.

The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.

The maximum allowed bet is 5% of the bonus received on any single round of play with a minimum of €5 always allowed.

There is no maximum win on either the deposit bonus or the complimentary spins.

The bonus is cashable.

 

 

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