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1.55

Planet 7 Status: Blacklisted

Planet 7 Casino

Overview

Review last updated – July 2017

Planet7 are the Ace Revenue group. This group is part of two subsets of the old Virtual group that have gone to great lengths to correct the previously poor reputation this group deservedly earned.

Trustworthiness

 - 0 / 10

Due to their Not Recommended status we did not feel comfortable sending a review to any of the venues that previously made up the Virtual group.

The history of the various casino properties involved with the Virtual group is a long and negative one that focuses on a failure to pay players and where they did, payment taking excessive time. The latter of these issues certainly persists today.

Our December 2013 update found that the Ace Revenue/GWages groups are now trying to atone for the issues of the past. Before we would consider changing our stance on these casinos, the complaint volume would have to drop considerably and no further negative behaviour would have to take place in the next three years.

Unfortunately, during 2016, a large number of slow payment issue again began to crop up across this group. While the groups representatives have been very cooperative and the majority of issues do appear to get resolved, until such time as there is a significant drop off in these types of issues we can't justify changing the status of this group.

Unfortunately, during 2016, a large number of slow payment issue again began to crop up across this group. While the groups representatives have been very cooperative and the majority of issues do appear to get resolved, until such time as there is a significant drop off in these types of issues we can't justify changing the status of this group.

For references see Virtual Group Player Issues

You can see the latest updates to Planet 7 casino's terms and conditions here.

Bonuses

 - 6 / 10

To find out how our bonus ratings are calculated see Bonus Rating System.

Bonus;

100% up to $777.

Sticky - Can never be withdrawn. At the time of your first withdrawal the bonus will be removed from your account.

Wagering Requirements;

  • Slots - 30xbonus
  • Blackjack - 60xbonus
  • Video Poker - 60xbonus
  • Table Poker - 60xbonus

Adjustments to ratings;

  • Game Restrictions (-1) - You are not allowed to play the following games ; Baccarat, Craps, Roulette, Pai Gow Poker War and Sic Bo.
  • Maximum Withdrawal (-2) - You can withdraw a maximum of 10x the bonus.
  • Bonuses on subsequent deposits (+2) - 2nd-8th deposit 100% up to $1000

Game Weightings (already account for in Wagering Requirements)



Notes



Payout Speed: 2+ months

 - 0 / 10

Due to their Not Recommended status we have not tested the withdrawal time at the any of the casinos in the Ace Revenue or Gambling Wages group. Due to the massive quantity of complaints related to slow payments from these groups, we believe withdrawals will take a minimum of 2 months.

Minimum Withdrawal - None listed.

Maximum Withdrawal - None listed.

Banking options available - Credit/Debit cards, Skrill (Moneybookers), Neteller, Click2Pay

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

CLICK HERE TO JOIN NETELLER

Software

 - 6 / 10

Planet 7 casino use RealTime Gaming software for both their download and instant casino. Check out our RealTime Gaming Software Review.

Download

Instant

Table Games – 18

Table Games – 17

Slots – 97

Slots – 29

Video Poker – 18

Video Poker – 28

Jackpots - 10

Jackpots - 0

Customer Service

 - 0 / 10

Email Testing Record

  • December 2016 - No Response
  • December 2015 - 6 hours 38 minutes
  • June 2015 - 11 hours 08 minutes
  • November 2014 - 8 hours 15 minutes
  • June 2014 - No Response
  • December 2013 - 20 hours 36 minutes
  • August 2013 - 12 minutes

Licensing

 - 0 / 10

Planet 7 casino do not display any licensing information.

The following countries are allowed to participate with Planet 7 casino – Aland Island, American Samoa, Andorra, Anguilla, Antarctica, Argentina, Aruba, Australia, Austria, Bahamas, Barbados, Belgium, Bermuda, Bonaire, Bouvet Island, Cayman Island, Chile, Christmas Island, Cook Islands, Finland, France, Germany, Greece, Guam, Iceland, Japan, Luxembourge, Marshall Islands, Martinique, Mayotte, Mexico, Monaco, Montserrat, Netherlands, New Caledonia, New Zealand,Niue, Norfolk Island, Northern Mariana, Norway, Portugal, Puerto Rico, San Marino, South Africa, South Korea, Spain, Sweden, Switzerland, Tokelau, USA, Vatican City, Venezula, Virgin Islands

Contact Information;

Contact Information;

Email : help@planet7casino.com
deposits@planet7casino.com
payouts@planet7casino.com
tech@planet7casino.com
Phone : Toll Free 1-888-402-2065
1-888-402-2065
Fax : 1-866-725-1109

Affiliate Program - Ace Revenue.

Restricted Countries

Planet 7 does not accept players from the following countries: Afghanistan, Albania, Algeria, Angola, Antigua and Barbuda, Armenia, Azerbaijan, Bahrain, Bangladesh, Belarus, Belize, Benin, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Bouvet Island, Brazil, British Antarctic Territory, British Indian Ocean Territory, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Canton and Enderbury Islands, Cape Verde, Central African Republic, Chad, China, Cocos [Keeling] Islands, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Costa Rica, Croatia, Cuba, Cyprus, Czech Republic, Côte d’Ivoire, Denmark, Djibouti, Dominica, Dominican Republic, Dronning Maud Land, East Germany, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands, Faroe Islands, Fiji, Gabon, Gambia, Georgia, Ghana, Gibraltar, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Heard Island and McDonald Islands, Honduras, Hong Kong SAR China, Hungary, India, Indonesia, Iran, Iraq, Ireland, Isle of Man, Israel, Italy, Jamaica, Jersey, Johnston Island, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Macau SAR China, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Mauritania, Mauritius, Metropolitan France, Micronesia, Midway Islands, Moldova, Mongolia, Montenegro, Morocco, Mozambique, Myanmar [Burma], Namibia, Nauru, Nepal, EU, Neutral Zone, Nicaragua, Niger, Nigeria, North Korea, North Vietnam, Oman, Pacific Islands Trust Territory, Pakistan, Palau, Palestinian Territories, Panama, Panama Canal Zone, Papua New Guinea, Paraguay, People's Democratic Republic of Yemen, Peru, Philippines, Pitcairn Islands, Poland, Qatar, Romania, Russia, Rwanda, Réunion, Saint Barthélemy, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Samoa, Saudi Arabia, Senegal, Serbia, Serbia and Montenegro, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, South Georgia and the South Sandwich Islands, Sri Lanka, Sudan, Suriname, Svalbard and Jan Mayen, Swaziland, Syria, São Tomé and Príncipe, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, Union of Soviet Socialist Republics, United Arab Emirates, United Kingdom, Unknown or Invalid Region, Uruguay, Uzbekistan, Vanuatu, Vietnam, Wake Island, Wallis and Futuna, Western Sahara, Yemen, Zambia, Zimbabwe, Åland Islands.

Slots RTP

No RTG casino that we are aware of publishes their slots RTP information.

Comp Points

The Planet 7 comp point program offers 1 comp point for every $10 wagered on any game and every 100 comp points can be redeemed for $1. This is in line with the Playtech standard comp point program and above average for the industry.

Closing Thoughts

No regulator and a history of frequent player complaints = every reason not to play with Planet 7 casino.

Associated By Company

There are no associated casinos to display.

Complaints

Planet7 – Withdraw denied

Found for the Casino
1 comments
7 days ago

Planet7 – withdraw

Resolved
4 comments
4 weeks ago

Planet7 – NON PAYMENT FOR OVER 2 MONTHS

Found for the Casino
7 comments
2 months ago

Planet7 – Withdrawal problems

Resolved
3 comments
3 months ago

Planet7 – payout check not verifiable

Unresolved
9 comments
1 month ago

Planet7 – DECLINED PAYOUT

Found for the Casino
3 comments
3 months ago

Planet7 – Refuse to pay me

Found for the Casino
2 comments
6 months ago

Planet7 – Almost 90 day no pay

Resolved
4 comments
6 months ago

Planet 7 – Delayed Payments

Resolved
10 comments
8 months ago

Planet7 – Casino owes me 27,000.00

Found for the Casino
3 comments
9 months ago

Planet7 – Pending withdrawal

Found for the Casino
4 comments
8 months ago

Planet7 – Non Payment of Winnings

Resolved
11 comments
8 months ago

Planet7 – NOT PAID

Resolved
5 comments
8 months ago

Planet7 – Delayed or no payment

Resolved
4 comments
11 months ago

Planet7 – non payment

Resolved
3 comments
12 months ago

Planet7 – Unpaid withdrawals

Resolved
7 comments
12 months ago

Planet 7 – Waiting over 2 months to be paid

Resolved
6 comments
12 months ago

Planet7 – Will NOT pay my $76,416.46 in winnings

Resolved
66 comments
1 month ago

Planet7 – Still owed $7000.00 casino will not communicate

Found for the Player
5 comments
2 years ago

Planet7 – No correspondence from casino in regards to withdrawal

Resolved
5 comments
2 years ago

Planet 7 – not paying out!

Found for the Player
9 comments
2 years ago

Planet7 – Waiting for payment!!

Resolved
4 comments
2 years ago

Planet7 – Casino access revoked

Found for the Casino
3 comments
2 years ago

Planet7 – Payout problems

Resolved
3 comments
2 years ago

Planet7 – non-payment

Found for the Casino
3 comments
2 years ago
+ show 22 more complaints

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