OVERALL VERDICT
6.04/10

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OVERALL VERDICT

6.04/10

PAYOUT SPEED

6/10

Customer Service

10/10

Bonuses

7/10

Software

9/10

Licensing

8/10

WEBSITE

OWNERSHIP

Digimedia Ltd

AFFILIATE PROGRAM

Platinum Play Affiliate

This casino is not recommended!

This operator is NOT recommended by ThePOGG.com. This could be due to a variety of negative behaviours, from refusing to discuss complaints to suspect gambling software or predatory terms and conditions. We would encourage players to consider alternative operators to play with.

Why not try these great operators instead?

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– Fast response to email support request.

– Operator subject to strong regulatory requirement.

–

– Non-cooperative with the management of player complaints.

Platinum Play Casino Review

Name: Platinum Play Casino Review
Item: Platinum Play
Rating: 6.04
Author: ThePOGG

Review last updated - March 2018

OVERVIEW | 6.04/10

Platinum Play casino are part of the Fortune Lounge group of casinos. This group of casino have historically been inconsistent in their willingness to cooperate with the management of player complaint and have now stated they are not willing to discuss any player issues with this service.

TRUSTWORTHINESS | 2/10

Platinum Play casino are part of the Fortune Lounge group of casinos.

In the last few years the Fortune Lounge group has aggressively expanded and taken over a substantial proportion of the the Microgaming only casino providers still on the market, including the BrightShare, WagerShare, RedReturns and the ReferBack groups of casino (listed by affiliate programs).

Historically the Fortune Lounge group have been inconsistent in their approach to management of complaints submitted to this site, willing to fully discuss basic cases and unwilling to go into the required detail with more complex issues.

As of March 2018 this group has made clear that they are no longer willing to discuss any aspect of any complaint with this service.

For references see Fortune Lounge Group Player/Affiliate Issues

BONUSES | 7 / 10

100% up to €400
Max Bonus	400
Min Deposit	10
Max Bet	15%xb
Type	Cashable
Wagering	50xb

Deposit Method Restrictions:

Country/Regional Restrictions:

Full Platinum Play bonus review

Terms and Conditions

The Platinum Play Welcome bonus currently consists of a bonus of 100% up to €400.

The minimum deposit that will trigger the bonus is £10.

This bonus has a wagering requirement of 50xbonus for the deposit bonus.

The bonus uses a standard structure where the full balance is locked from the moment of deposit until the wagering requirement has been completed.

The maximum allowed bet is 15% of the bonus value on any single round of play.

There is no maximum win on the deposit bonus.

The bonus is cashable.

Game Weightings:

Most slots and parlour games (Keno and scratch card games) 100%

Table poker games and Casino War 20%

Texas Hold'em Bonus Poker, Sic Bo, Wheel of Riches and all roulette games. Video poker games, craps, baccarat and all blackjack games except Classic Blackjack. Hot Ink, Retro Reels (Extreme Heat/Diamond Glitz) 10%

Classic Blackjack and All Aces Video Poker / Power Poker 2%

Lucky Darts 0%

Available to newly registered players only.

Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.

BONUS: 100% up to €400

T&CS APPLY

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Value to Player for:

$10.24

Bonus Value

low roller

mid

mid roller

high

high roller

mid

superhigh roller

high

Payout Speed: 4 days | 6 / 10

Using Neteller our reviewer reports withdrawals paid within 4 days.

Minimum withdrawal – €50.

Maximum withdrawal – None listed.

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers), Bank Transfer, Instadebit, EntroPay, Click2Pay, ClickAndBuy, EZIPay, InstantDebit, EcoCard, UseMyWallet

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Click here to join neteller

Software | 9 / 10

Platinum Play casino use Microgaming software for both their download and instant play casinos. Check out our Microgaming Software Review.

Game selections are as follows;

Download	Instant
Table Games – 76	Table Games – 54
Slots – 375	Slots – 248
Video Poker – 58	Video Poker – 23
Jackpot – 25	Jackpot – 17

Customer Service | 10 / 10

Email Testing Record

December 2016 - 9 minutes
December 2015 - No Reply
June 2015 - 1 hour 53 minutes
November 2014 - No Response
June 2014 - No Response
December 2013 - 2 hours 12 minutes
June 2013 - 2 hours 22 minutes
May 2013 - 1st email - 4 hours 5 minutes

Licensing | 8 / 10

PlatinumPlay hold the following gambling licenses :

Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

Restricted Countries

Players from United States NOT accepted.

Platinum Play does not accept players from the following countries: Australia, South Africa, United Kingdom, United States, United States Minor Outlying Islands, Virgin Islands, U.S..

Contact

Phone :	Australia 1-800-658460
	Canada 18667452416
	Denmark 80887134
	Finland 0800919692
	Hong Kong 800-903483
	Mauritius 0027110613848
	Namibia 0800 23 22 12
	New Zealand 0800449767
	Norway 80019453
	Singapore 800-1204340
	Sweden 0200-8991-63
	Thailand 1-801-20665859
	United Kingdom 0-808-2386055
	French Belgium 080049216
	French Canada 18667452416
	French Mauritius 0027110613847
	French Switzerland 0800001722
	German Austria 0800005080
	German Belgium 080049216
	German Germany 08000003370
	German Switzerland 0800001722
	Spanish Argentina 08004440973
	Spanish Chile 12300207689
	Spanish Mexico 0018669724381
	Spanish Spain 800 3000 87
	Italian Switzerland 0800001722
	Italian Italy 800986542
	Greek Cyprus 80077315
	Greek Greece 00800-127-304
	Portuguese Portugal 800-814053
	Portuguese Brazil 08008920071
	Dutch Belgium 080049216
	Dutch The Netherlands 08000204703

Slots RTP

Platinum Play casino do publish the house edge (RTP) information for all of their slots games.

Comp Points

The Platinum Play comp point program awards points as follows;

Slot games and unique games 1 credit 1 point
Table games (not mentioned below) 5 credits 1 point
Sic bo and all roulettes 10 credits 1 point
Video poker games, craps, baccarat and all the blackjack games except Classic Blackjack 20 credits 1 point
Classic Blackjack and All Aces Video Poker 100 credits 1 point

This is ten times better than the standard Playtech comp point system for Slots games, twice as good for some table games, the same for Sic Bo and Roulette and half as good for all other games.

The points can be redeemed at a rate of 1000 points to 1 credit and you need a minimum of 5000 credits to be redeemed.

Closing Thoughts

The Digimedia Group's 'we will, we won't, we will, we won't' approach to the management of player complaint has been frustrating and unprofessional. Worse than this they've now aligned to the less transparent and player friendly of these options. We simply cannot recommend this group to players.

Associated By Company

The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

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Other Associations

We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.