PlayGrand Casino

One of our reviews holds an account with a Imperium Network Solutions Limited casino which was opened for testing purposes. They report positive experiences.

We could find no unresolved player issues against any of the Imperium Network Solutions casinos at any of the major dispute mediation services.

As long as the Imperium Network Solutions group continue to maintain this positive reputation and no future player issues occur their Trustworthiness state will increase by 1 point every 6 months to a maximum of 8.

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

You can see the latest updates to PlayGrand casino terms and conditions here.

All the casinos in this group have a 48 hour pending period on all withdrawal. Our review reports withdrawals paid within 24 hours after that.

Minimum withdrawal – £30.

Maximum withdrawal – £2500/week.

Banking options available - Credit/Debit cards, Neteller, UKash, Poli, iDeal

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

PlayGrand casino use Net Entertainment software for their instant play casinos. They also offer Betsoft, 1x2Gaming, 2by2Gaming, Amaya, ElkStudios, Ezugi, Leander Gaming, MultiCommerce, NYXGaming, QuickSpin, Thunderkick and NextGen Gaming slots games. Check out our Net Entertainment Software Review.

Game selections are as follows;

Email Testing Record

• November 2016 - 2 hours 48 minutes
• May 2016 - 42 minutes
• December 2015 - No Reply.
• June 2015 - No Response
• November 2014 - 4 hours 47 minutes
• September 2014 - 5 hours 7 minutes

PlayGrand hold the following gambling licenses :

• United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. PlayGrand currently use eCOGRA. You can find further information regarding this regulator's complaint policies here.
• Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with PlayGrand casino – Afghanistan, Albania, Algeria, American Samoa, Angola, Austria, Belgium, Bolivia, Bulgaria, Cuba, Denmark, Ecuador, Ethiopia, France, Ghana, Guam, Guyana, Hungary, Indonesia, Iran, Iraq, Israel, Italy, Kenya, Lao Peoples Democratic Republic, Latvia, Lithuania, Malta, Myanmar, Nigeria, North Korea, Northern Mariana Islands, Pakistan, Panama, Papua New Guinea, Poland, Reunion, Romania, Russia, Sao Tome and Principe, Singapore, Slovenia, South Africa, Spain, Sri Lanka, Sudan, Syria, Tanzania, Thailand, Turkey, Uganda, United States, United States Minor Outlying Islands, Vietnam, Virgin Islands (U.S.), Yemen, Zimbabwe

Contact Information;

Affiliate Program - Playgrand Affiliates.

PlayGrand does not accept players from the following countries: Afghanistan, Albania, Algeria, American Samoa, Angola, Australia, Austria, Belgium, Bolivia, Bulgaria, Cuba, Denmark, Ecuador, Estonia, Ethiopia, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Ghana, Guam, Guyana, Hungary, Indonesia, Iran, Iraq, Israel, Italy, Kenya, Laos, Latvia, Lithuania, Malta, Myanmar [Burma], Nigeria, North Korea, Northern Mariana Islands, Pakistan, Panama, Panama Canal Zone, Papua New Guinea, Poland, Portugal, Romania, Russia, Réunion, Singapore, Slovenia, South Africa, Spain, Sri Lanka, Sudan, Syria, São Tomé and Príncipe, Tanzania, Thailand, Turkey, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, Uganda, United States, Vietnam, Yemen, Zimbabwe.

PlayGrand casino publish the RTP/house edge figures for their Net Entertainments slots games.

PlayGrand casino offer their own loyalty point program. For every £10 you wager you will earn the following number of loyalty points:

• Roulette 0.25
• Blackjack's 0.50
• Scratchcards 2.00
• Slots 3.00
• Video Poker and Video Poker Sidebet 1.00
• Keno 2.00
• Football Frenzy 1.00
• Poker Dice 1.00
• Super Hi Lo and Super Hi Lo Bonus 1.00
• Wheel of Fortune 1.00
• Virtual Racing 1.00
• Six Ball 1.00
• Hi Lo Money Spinner 1.00
• Money Shot 1.00
• High Roller 1.00
• Pot Shot 1.00
• Ride'm Poker 0.50
• Bingo 1.00

Based on earning rates alone this system is better than the standard Playtech comp point program for Slots, Scratchcards and Keno, equal for most other games and weaker for Roulette, Blackjack and Ride 'Em Poker.

Loyalty Points can be redeemed at a rate of 200 points to £1 which is 5 times better than the standard Playtech comp point program.

Comp points are redeemed as bonuses and as such do carry a wagering requirement.

PlayGrand casino offer a good product and are part of a solid group of casinos - as a player you could make a far worse choice!