PlayGrand Casino

ThePOGG.com serves as an Alternative Dispute Resolution (ADR) service for PlayGrand Casino as part of their MGA license requirements. This means that we can offer legally binding rulings for all complaints submitted to this service from jurisdictions subject to the MGA license.

PlayGrand Casino have accepted ThePOGG Deposit Guarantee seal. This means that they've agreed in advance that they will discuss player complaints as long as they have written permission from the player and no funds will be confiscated from players without clear breach of terms. In return we guarantee your deposits with PlayGrand Casino. Read more about our guarantee here.

You can see the latest updates to PlayGrand casino terms and conditions here.

All the casinos in this group have a 48 hour pending period on all withdrawal. Our review reports withdrawals paid within 24 hours after that.

Minimum withdrawal – £30.

Maximum withdrawal – £2500/week.

Banking options available - Credit/Debit cards, Neteller, UKash, Poli, iDeal

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

PlayGrand Casino use Net Entertainment software for their instant play casino and also include a selection of: Microgaming, Thunderkick, WHG, ELK Studios, Multicommerce, 2 by 2 Gaming, Aristocrat, Leander Gaming and NYX. Check out our Net Entertainment Software Review for more information.

Game selections are as follows:

Email Testing Record

• June 2020 - won't answer without an account.
• September 2019 - 1 hour 43 minutes .
• May 2019 - 22 minutes .
• November 2018 - 20 minutes
• November 2016 - 2 hours 48 minutes
• May 2016 - 42 minutes
• December 2015 - No Reply.
• June 2015 - No Response
• November 2014 - 4 hours 47 minutes
• September 2014 - 5 hours 7 minutes

PlayGrand hold the following gambling licenses :

• United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. PlayGrand currently use eCOGRA. You can find further information regarding this regulator's complaint policies here.
• Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. ThePOGG.com acts as the ADR service used by PlayGrand Casino for their MGA license. You can find further information regarding this regulator's complaint policies here.

Players from United Kingdom accepted.

PlayGrand does not accept players from the following countries: Afghanistan, Asia, Albania, Algeria, Africa, American Samoa, Oceania, Angola, Australia, Austria, Belgium, Bolivia, Bulgaria, Cuba, Denmark, Ecuador, Estonia, Ethiopia, France, French Guiana, French Polynesia, French Southern Territories, Germany, Ghana, Guam, Guyana, Hungary, Indonesia, Iran, Iraq, Israel, Italy, Kenya, Democratic People's Republic of Korea, Lao People's Democratic Republic, Latvia, Lithuania, Malta, Martinique, Myanmar, Nigeria, Northern Mariana Islands, Pakistan, Panama, Papua New Guinea, Poland, Portugal, Reunion, Romania, Russian Federation, Sao Tome and Principe, Serbia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sri Lanka, Sudan, Sweden, Syrian Arab Republic, Tanzania, United Republic of, Thailand, Trinidad and Tobago, Tunisia, Turkey, Uganda, United States, United States Minor Outlying Islands, Vanuatu, Viet Nam, Virgin Islands, U.S., Yemen, Zimbabwe.

Contact Information;

PlayGrand casino publish the RTP/house edge figures for their Net Entertainments slots games.

PlayGrand casino offer their own loyalty point program. For every £10 you wager you will earn the following number of loyalty points:

• Roulette 0.25
• Blackjack's 0.50
• Scratchcards 2.00
• Slots 3.00
• Video Poker and Video Poker Sidebet 1.00
• Keno 2.00
• Football Frenzy 1.00
• Poker Dice 1.00
• Super Hi Lo and Super Hi Lo Bonus 1.00
• Wheel of Fortune 1.00
• Virtual Racing 1.00
• Six Ball 1.00
• Hi Lo Money Spinner 1.00
• Money Shot 1.00
• High Roller 1.00
• Pot Shot 1.00
• Ride'm Poker 0.50
• Bingo 1.00

Based on earning rates alone this system is better than the standard Playtech comp point program for Slots, Scratchcards and Keno, equal for most other games and weaker for Roulette, Blackjack and Ride 'Em Poker.

Loyalty Points can be redeemed at a rate of 200 points to £1 which is 5 times better than the standard Playtech comp point program.

Comp points are redeemed as bonuses and as such do carry a wagering requirement.

The casinos operating on the Imperium Network Solutions platform have built a stellar reputation due to their fair approach to the player/operator relationship and experienced team. There are very few teams that we have worked with that hold as much of our respect. That we function as an ADR service for this license provider under their MGA license simply adds an extra layer of confidence that players signed-up with Playgrand will be treated fairly.