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This operator is NOT recommended by ThePOGG.com. This could be due to a variety of negative behaviours, from refusing to discuss complaints to suspect gambling software or predatory terms and conditions. We would encourage players to consider alternative operators to play with.

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– Operator subject to strong regulatory requirement.

– Non-cooperative with the management of player complaints.

– Withdrawals take over 24 hours.

– Email support takes longer than average to respond.

– Low value registration incentives.


Plush Casino Casino Review

Review last updated - April 2022.

OVERVIEW | 4.26/10


Plush Casino run on the Nektan platform and are dual licensed by the Gibraltar Gambling Commission in Gibraltar and in the United Kingdom by the UKGC - they use IBAS as their alternative dispute resolution service. They provide a limited range of games from NextGen Gaming, Aristocrat, Nektan, IGT, Big Time Gaming, Blueprint, Core Gaming, ELK Studios, Evolution, Extreme Live Gaming, Felt, Foxium, Gamevy, Iron Dog, IWG, Konami, Lightning Box, Merkur, Realistic Games, Red Tiger, Scientific, Microgaming and NetEntertainment. Their site is the typical Nektan design and utilises a colour palette of: black, gold and deep red. Their logo is their name rendered to look as if it is covered in crystals.

TRUSTWORTHINESS | 3/10


Below we highlight the terms that players should be aware of when playing with Nektan run properties.

Maximum Win Cap - the casino institutes a maximum win clause to the effect that they will not pay out any more than £250,000 on any of their games - the exception being progressive jackpots as per Term 7.11: "The maximum pay-out on our games is £250,000 with the exception of any Progressive Jackpot pay-out. Progressive Jackpot pay-outs will be paid in full." 22/09/2018

Dormancy Clause - "10.2.1 A reasonable administration fee of £15.00/€15/150kr/$15 per month (or, should the account balance be less than £15.00/€15/150kr/$15, an amount equal to the remaining balance) until the account balance is zero. These charges will be withdrawn from your Account until the earlier of (a) the account balance being reduced to zero or (b) the account being re-activated by the use of your account." - 22/09/2018. While this is a significant improvement over previous dormancy terms offered by this group, £15/month is 3x the industry average charge for the management of dormant accounts and is significantly more than could be considered "reasonable" for the "administration of such accounts, which is minimum.

BONUSES | 4 / 10


200% up to £100
Max Bonus 100
Min Deposit 10
Max Bet NA
Type Cashable
Wagering 40x(D+B)
Deposit Method Restrictions:
Country/Regional Restrictions:

BONUS: 200% up to £100
Try another casino
Value to Player for:
$0.00
Bonus Value
low roller
n/a
mid roller
n/a
high roller
n/a
superhigh roller
n/a

Payout Speed: 72 hours | 8 / 10


Plush Casino state that it can take up to 3 days to process a withdrawal.

Maximum Withdrawal - None.

Minimum Withdrawal - £20.

15% transaction fee charged for Boku payment method.

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers), Boku, Paysafecard, Zimpler, PayPal.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software | 4 / 10


Plush Casino use NextGen Gaming Software for their instant play casino - they also offer a selection of games from IGT (Wager Works), Microgaming Aristocrat, Nektan, IGT, Big Time Gaming, Blueprint, Core Gaming, ELK Studios, Evolution, Extreme Live Gaming, Felt, Foxium, Gamevy, Iron Dog, IWG, Konami, Lightning Box, Merkur, Realistic Games, Red Tiger, Scientific and Net Entertainment. Check out our WagerWorks Software Review.

Game selections are as follows:

Instant

Slots – 200

Table - 43

Live - 20

Jackpots - 16

Customer Service | 0 / 10


Email Testing Record

  • January 2021 - No response.
  • June 2020 - won't answer without an account.
  • September 2019 - 1 hour 15 minutes.
  • May 2019 -No response.
  • December 2018 - 22 minutes
  • March 2018 - 39 minutes

Licensing | 8 / 10


Plush Casino hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Plush Casino currently use IBAS. You can find further information regarding this regulator's complaint policies here.
  • Gibraltar Gaming Commission - The GGC is one of the more reputable online gaming regulators, but we are aware of a serious software issue where they failed to uphold their own technical standards. You can find further information regarding this regulator's complaint policies here.

Restricted Countries


Players from United States NOT accepted.

Plush Casino does not accept players from the following countries: Australia, South Africa, Spain, United States, United States Minor Outlying Islands, Virgin Islands, U.S..

Contact


Contact Information:

Email : [email protected]
Phone :+44203 621 6941
Address : Nektan Gibraltar Ltd.
2.1 Waterport Place
2 Europort Avenue
Gibralter

Slots RTP


Plush Casino do not appear to publish individual RTPs for their games - they do provide payout reports that give a general overview of payouts.

Comp Points


Plush Casino do not appear to offer a comp points program for their players.

Closing Thoughts


After years of close to zero complaints against Nektan operators, we have seen a flurry of complaints recently and sadly, Nektan has also taken the position that they will not cooperate with this service to resolve complaints. Not recommended.

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Other Associations


We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.

There are no associated casinos to display.

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