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OVERALL VERDICT
5.80/10

TRUSTWORTHINESS
8/10

Ad disclosure – We may earn commission if you sign-up via our links. Terms and Conditions apply. Please gamble responsibly.

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OVERALL VERDICT

5.80/10

PAYOUT SPEED

5/10

Customer Service

7/10

Bonuses

1/10

Software

7/10

Licensing

8/10

WEBSITE

https://pocketcasino.eu/

OWNERSHIP

ProgressPlay Limited

AFFILIATE PROGRAM

Pocket Casino Affiliate

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Name: Pocket Casino Casino Review
Item: Pocket Casino
Rating: 5.80
Author: ThePOGG

– No player complaints requiring operator intervention received so far!

– Fast response to email support request.

– Operator subject to strong regulatory requirement.

–

– Long delays on payment of withdrawals.

– Low value registration incentives.

Pocket Casino Casino Review

Review last updated - January 2021.

OVERVIEW | 5.80/10

Pocket Casino was established in 2014 and runs on the ProgressPlay platform. Pocket Casino is licensed by the Malta Gaming Authority and the UKGC. They provide a range of games from Microgaming. Their site features a black, green and white colour scheme and their logo features a Spade in a pocket motif.

TRUSTWORTHINESS | 8/10

Below we highlight the terms that players should be aware of when playing with Progress Play run properties.

(-1) Progressive Jackpot Monthly Withdrawal Cap - Terms limit withdrawals for winner of Progressive Jackpots to £30,000 per month for the Divine Fortune game. Progressive Jackpots are paid by the jackpot contributions that should be collected and ring-fenced at the point each bet is placed. This allows the operator to pay the full balance without any impact on their liquidity or ability to pay other players. If the operator is not paying these wins in full means that the progressive jackpot contributions for this game are being mis-managed.

"8. The maximum withdrawal amount per Account that is regulated by the Malta Gaming Authority is (i) £/$/€ 3,000 or 30,000kr per week, and (ii) £/$/€ 6,000 or 60,000kr per month. In case of progressive jackpots, the winnings can be withdrawn at once in full amount, except in case of Divine Fortune jackpot win where the maximum withdrawal amount per month is £/$/€ 30,000 or 300,000kr. We may, at Our sole discretion, increase these limits to Our valued Players." - 23/09/2018

As of June 2018 Progress Play have informed us that they will no longer share evidence to support their decisions during the management of player complaints. This is a very disappointing shift in policy and appears to have been instigated by the incoming GDPR policies. However having served as an ADR for multiple regulatory authorities our service is very familiar with the requirements of the GDPR and this presents no barrier to the management of player complaints as long as the proper permissions are obtained from the complainant beforehand. We have continued to to manage complaints for several far larger groups than Progress Play without issue since the GDPR has come into place.

While Progress Play have opted out of cooperating with our team to assist the players of their clients, The affiliate program of Pocket Casino - Traffillions - has come to an agreement with their license holder to allow them to manage complaints submitted to this service directly. That being the case, as long as all complaints are managed appropriately, we will consider the Traffillions run Progress Play properties exempt from our standard position on this license.

For references see Progress Play Group Player Issues

BONUSES | 1 / 10

100% up to £500
Max Bonus	500
Min Deposit	10
Max Bet	NA
Type	Cashable
Wagering	40xb

Deposit Method Restrictions:

Country/Regional Restrictions:

Full Pocket Casino bonus review

Terms and Conditions

The Pocket Welcome bonus currently consists of a bonus of £10 No Deposit Bonus plus 100% up to £500.

The minimum deposit that will trigger the bonus is £10.

This bonus has a wagering requirement of 40xbonus for the deposit bonus and 30xbonus for the No Deposit Bonus.

The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.

There is no maximum bet term.

The maximum win from the bonus is 10x the bonus amount or £500, whichever is higher, and the maximum win from the No Deposit Bonus is £50.

The bonus is cashable.

Game Weightings:

Slots 100%

Scratch Cards 100%

Blackjack, Roulette, Jacks or Better, Deuces Wild, Other Games 0%

Available to newly registered players only.

Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.

BONUS: 100% up to £500

T&CS APPLY

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Value to Player for:

£10.76

Bonus Value

low roller

high

mid roller

high

high roller

low

superhigh roller

high

Payout Speed: 5 days | 5 / 10

Pocket Casino state on their website that it takes up to 3 business days.

Maximum Withdrawal - None.

Minimum Withdrawal - £50 for bank transfer and £2.50 for all other methods.

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers), UKash

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Click here to join neteller

Software | 7 / 10

Pocket casino use Microgaming software for their instant play casinos. Check out our Microgaming Software Review.

Game selections are as follows;

Instant

Table Games – 23

Slots – 229

Jackpot – 6

Live – 3

Customer Service | 7 / 10

Email Testing Record

January 2021 - 19 hours 17 minutes.
June 2020 - no reply.
May 2018 - 2 hours 22 minutes
June 2015 - 4 hours 14 minutes
February 2015 - 6 hours 40 minutes

Licensing | 8 / 10

Pocket Casino hold the following gambling licenses :

Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

Restricted Countries

Players from United States NOT accepted.

Pocket Casino does not accept players from the following countries: Belgium, Belize, Croatia, Cyprus, Denmark, Finland, France, French Guiana, French Polynesia, French Southern Territories, Germany, Greece, Hungary, Ireland, Israel, Italy, Lithuania, Luxembourg, Norway, Portugal, Romania, Slovenia, Spain, Turkey, United States, United States Minor Outlying Islands, Virgin Islands, British, Virgin Islands, U.S..

Contact

Slots RTP

Pocket casino do not publish the house edge (RTP) information for any of their slots games.

Comp Points

Pocket casino do not appear to offer any form of comp point program.

Closing Thoughts

As disappointed as we are with Progress Play's recent vault face in their willingness to assist their own customers, we are equally impressed with a white label client who step forward and take on responsibility for this themselves. We're more than happy to work with programs taking this position.

Associated By Company

The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

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Other Associations

We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.