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– No player complaints requiring operator intervention received so far!

– Operator subject to strong regulatory requirement.

– Competitive incentives for registration.

– Long delays on payment of withdrawals.

– Email support takes longer than average to respond.


PocketWin Casino Review

Review last updated - January 2021.

OVERVIEW | 6.10/10


PocketWin Casino are operated by In Touch Games Ltd - a company registered in the UK. They are licensed in the United Kingdom by the UKGC - they use IBAS as their alternative dispute resolution service. They provide a tiny amount of proprietary casino and and slots games - around 35. Their site design is very simple and utilises a colour palette of champagne and grey; their logo is their name in an assortment of bright colour with the "i" in "win" replaced by a mobile phone displaying a black spade symbol.  Clearly their primary market focus is UK mobile user based and terms for non UK residents are markedly less favourable.

TRUSTWORTHINESS | 8/10


Below we highlight the terms that players should be aware of when playing with In Touch Games Limited run properties.

Potential for high dormancy charge: "94. We will apply an Administration Fee to all accounts that have been ‘inactive’ for a consecutive period of at least 12 months, in accordance with the following procedure. When this time has elapsed, an account will be considered “dormant”. 99. The Administration Fee will be £3 (or currency equivalent) or 5% of the balance, whichever is higher." 22/10/2019

BONUSES | 10 / 10


100% up to £100
Max Bonus 100
Min Deposit 10
Max Bet NA
Type Cashable
Wagering 40xb
Deposit Method Restrictions:
Country/Regional Restrictions:

Terms and Conditions

The Pocket Win Casino Welcome bonus currently consists of a bonus of 200% up to £100.

The minimum deposit that will trigger the bonus is £10.

This bonus has a wagering requirement of 40 x bonus for the deposit bonus.

The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.

There is no maximum bet term associated with this bonus.

There is no maximum win term associated with this bonus.

The bonus is cashable.

Available to newly registered players only.

Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.


BONUS: 100% up to £100
Try another casino
Value to Player for:
$29.26
Bonus Value
low roller
high
mid roller
high
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high
superhigh roller
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Payout Speed: 6 days | 4 / 10


PocketWin's website states that it can take up to 3-4 working days M-Fr to process withdrawals hence the 6 days time listed in this review.

Maximum Withdrawal - unlisted.

Minimum Withdrawal - £10 bank transfers; £20 other methods available to UK players; non UK players £50.

Banking options available - Credit/Debit cards, Skrill (Moneybookers), Bank Transfer, Pay by PhoneBill, Paysafecard, PayPal.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software | 1 / 10


PocketWin Casino appear to offer proprietary software at their online operation.

Game selections are as follows:

Instant

Slots – 30

Table - 3

Live - 0

Jackpots - ?

Customer Service | 0 / 10


Email Testing Record

  • January 2021 - no response.
  • June 2020 - won't answer without user account .
  • June 2018 - 3 days, 22 hours and 37 minutes.

Licensing | 8 / 10


PocketWin hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. PocketWin currently use IBAS. You can find further information regarding this regulator's complaint policies here.

Restricted Countries


Players from United States NOT accepted.

PocketWin does not accept players from the following countries: Australia, South Africa, Spain, United States, United States Minor Outlying Islands, Virgin Islands, U.S..

Contact


Contact Information:

Email : [email protected]
Phone :+44 (0) 1384888100
Address : In Touch Games Ltd
Fountain House
Great Cornbow
Halesowen
West Midlands
B63 3BL

Slots RTP


This operator publishes the RTPs for all its games.

Comp Points


This operator does not appear to offer a comp points program for players.

Closing Thoughts


While we do not endorse all of the terms and conditions that the In Touch Games license has chosen to include, the vast majority of players are unlikely to be adversely impacted by these terms.

Associated By Company


The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

Other Associations


We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.

There are no associated casinos to display.

COMPLAINTS

PocketWin
Declined

Pocket Win - Impossible to resolve

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PocketWin
Resolved

Pocket Wins - Payment Withheld

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PocketWin
Resolved

Pocket Win - 6 weeks money not received

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