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This casino is not recommended!

This operator is NOT recommended by ThePOGG.com. This could be due to a variety of negative behaviours, from refusing to discuss complaints to suspect gambling software or predatory terms and conditions. We would encourage players to consider alternative operators to play with.

Why not try these great operators instead?

There are no recommended casinos to your country to display.

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– Operator subject to strong regulatory requirement.

– Competitive incentives for registration.

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– Non-cooperative with the management of player complaints.

– Withdrawals take over 24 hours.

– Email support takes longer than average to respond.

Poker Stars Casino Casino Review

Review last updated - July 2020.

OVERVIEW | 6.54/10

Poker Stars Casino are part of the Stars Interactive Limited group and they are triple licensed by the the Gambling Supervision Commission  in the Isle of Man and in the United Kingdom by the UKGC - they use IBAS as their alternative dispute resolution service - finally they are licensed by the MGA in Malta. They provide a range of games from: Microgaming, NetEntertainment, NYX Gaming, Leander, PlayTech and some proprietary software. They offer sportsbook, poker and casino facilities.  Their site design is stylish but simple and utilises a colour palette of: red, grey, black and white; their logo is their name in white with a red dice set between the two parts of the name - the one dot has been replaced by a white star.

TRUSTWORTHINESS | 3/10

Poker Stars Casino have been inconsistent in their response to player complaints submitted to this service, responding to some and ignoring others.

For references see PokerStars Player Issues

BONUSES | 10 / 10

100% up to $500
Max Bonus 500
Min Deposit 50
Max Bet NA
Type Cashable
Wagering 32xb
Deposit Method Restrictions:
Country/Regional Restrictions:
Full Poker Stars Casino bonus review

Terms and Conditions

The PokerStars Casino Welcome bonus currently consists of a bonus of 100% up to $500 plus up to 1000 complimentary spins on Millionaire Island.

It should be noted that the number of complimentary spins received in awarded in a lottery style. As the probability of each outcome is published it is possible to assert that the average number of complimentary spins received will be 32.

Players should also be aware that the PokerStars bonus uses a poorly explained wagering requirement system where the wagering requirements are expressed in terms of the number of "redemption points" they player needs to earn and each game earns redemption points at a different rate. We have converted this to a more standard xbonus model based on the player playing the Thunderstruck slots game.

The minimum deposit that will trigger the bonus is $50.

This bonus has a wagering requirement of 32xbonus for the deposit bonus and 24xwinnings for the complimentary spins.

The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.

There is no maximum bet term associated with this bonus.

There is no maximum allowed win associated with either the bonus or complimentary spins.

The bonus is cashable.

Bonus and associated winnings will expire after 14 days if the wagering requirements are not completed.

Game Weightings:

  • Each game weighted individually - see the PokerStars site for further information.

Available to newly registered players only.

Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.


BONUS: 100% up to $500
T&CS APPLY
Try another casino
Value to Player for:
$25.66
Bonus Value
low roller
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high
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Payout Speed: 72 hours | 8 / 10

Poker Stars Casino state that withdrawals take 72 hours to process.>

Minimum withdrawal - unlisted.

Maximum withdrawal - unlisted.

Banking options available - Credit/Debit cards, Bank Transfer, Neteller, Paysafecard, Skrill (Moneybookers), PayPal, QiWi, Tadito, WebMoney, Yandex, NeoSurf, Boleto, ecoPayz and ProFee.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Click here to join neteller

Software | 8 / 10

Poker Stars Casino use Net Entertainment software for their instant play casino and a selection of Microgaming, PlayTech, Leander, NYX Gaming and some proprietary games. Check out our Net Entertainment Software Review for more information.

Game selections are as follows:

Instant

Table Games – 38

Slots – 299

Video Poker – 13

Jackpots -58

Live - 13

Customer Service | 2 / 10

Email Testing Record

  • September 2019 - 3 days, 11 hours and 36 minutes.
  • May 2019 - 14 hours 33 minutes .

Licensing | 10 / 10

Poker Stars Casino hold the following gambling licenses :

  • Isle of Man Gambling Supervision Commission - The IoMGSC are one of the stronger regulatory authorities operating within the online gambling market. You can find further information regarding this regulator's complaint policies here.
  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Poker Stars Casino currently use IBAS. You can find further information regarding this regulator's complaint policies here.
  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies here.

Restricted Countries

Players from United States NOT accepted.

Poker Stars Casino does not accept players from the following countries: Australia, South Africa, United States, United States Minor Outlying Islands, Virgin Islands, U.S..

Contact

Contact Information:

Email : [email protected]

Slots RTP

Poker Stars Casino give the RTPs for all their games on site.

Comp Points

Poker Stars Casino offer a rewards program but it is unclear how valuable it is to players since little in the way of information regarding accumulation of points etc can be found on site. Possibly once an account has been created more details are given.

Closing Thoughts

Poker Stars Casino are a part of a group that have been non-responsive to player complaints submitted to this service. As such we would advise our readers to avoid this operator.

Associated By Company

The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

Poker Stars Casino
Poker Stars Casino rating
6.54 / 10
Full Tilt
Full Tilt rating
6.54 / 10

Other Associations

We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.

There are no associated casinos to display.

COMPLAINTS

Poker Stars Casino
Declined

Pokerstars - Return all payments

Read Complaint

July 9, 2022 0 comments

Poker Stars Casino
Found for the player

PokerStars - Responsible gaming not actioned

Read Complaint

March 9, 2021 3 comments

Poker Stars Casino
Resolved

PokerStars - Frozen acc after withdrawl

Read Complaint

March 6, 2021 5 comments

Poker Stars Casino
Declined

Star Casino - Didn't notice I was self excluded

Read Complaint

March 2, 2021 3 comments

Show all Complaints
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