Prime Winners: Blacklisted
Prime Winners has been Blacklisted due to unethical business practices.
Prime Winners Casino
Players from United Kingdom are welcome at Prime Winners casino.
Review last updated - June 2020.
Prime Winners Casino are owned by Prime Online Ltd and they are operating on the Aspire Global International Ltd platform. They are dual licensed: firstly in the United Kingdom by the UKGC; secondly in Malta by the MGA. They use IBAS as their ADR. Prime Winners offer a mid range selection of games, around 300, across the live, table and slots categories by software providers including: Net Entertainment, NextGen Gaming and Amaya. Their site utilises a colour palette of: purple, orange and silver and their logo is the operator's name in orange and silver, the "W" in "Winners" forms a silhouette with arms raised - presumably in celebration of the win mentioned in the casino's name.
Below we highlight the terms that players should be aware of when playing with Aspire Global run properties.
Dormancy Term - Term 4.5.1 states: "Starting 1 October 2016, if you are a UK resident and you have not logged in to your Player Account for six (6) consecutive months, then your Player Account will be considered as "dormant account" and We will charge a monthly maintenance fee that will be deducted from the balance of your account. Such fee being the higher of: (a) ten (10) percent of the then current balance of the account; or (b) GBP 5, until the balance of the account reaches zero." 24/07/2018
Timeline for the Provision of Identification Documentation - Term 2.4 states: "We reserve the right at any time to request from You evidence of age in order to ensure that minors are not using The Company Services. We further reserve the right to suspend or cancel Your Player Account and exclude You, temporarily or permanently, from using The Company Services if satisfactory proof of age is not provided or if We suspect that you are underage and such satisfactory proof is not provided by You within five (5) days of our requesting such proof, Your Player Account shall be closed and You shall forfeit all funds in Your Player Account, such decision shall be final, binding and not subject to appeal." 24/07/2018. Giving a player only 5 days to submit identification documentation leaves players with a very short window if there are any issues that need to be addressed.
Maximum Bet bonus term - "When a bet abuses the betting system – regardless of which game it was placed on – it will not count towards a player’s wagering requirements. If the player placed single bets equal to or greater than £4 or £0.50 per line or 15 percent of the bonus amount before the wagering requirements for the bonus have been met, we reserve the right to withhold any amount in excess of the player’s original deposit from a player’s withdrawal. In addition, if a player deposited with Skrill or Neteller and placed single bets equal to or greater than £2.50 of the bonus amount before the wagering requirements for the bonus have been met, we reserve the right to withhold any amount in excess of the player’s original deposit from a player’s withdrawal." - The inclusion of "or equal to" is of no significant or relevant benefit to the operator in terms of prevention of bonus abuse and as such serves only to trip up players who skim read the terms. 25/09/19
ThePOGG.com serves as an Alternative Dispute Resolution (ADR) service for Aspire Global license as part of their MGA license requirements. This means that we can offer legally binding rulings for all complaints submitted to this service from jurisdictions subject to the MGA license.
The Prime casino group have an inconsistent reputation with their affiliate partners as shown by their Rogue status at Affiliate Guard Dog.
Multiple venues in this group run on the SkillOnNet platform. This platform have been shown to have run non-random games. See https://thepogg.com/skillonnet-software-non-randomnot-fair/.
In December 2017 we became aware of SkillOnNet offering a Self-Exclusion tool that, in our opinion, was designed with the intent of manipulating users looking to Self-Exclude into selecting the minimum possible exclusion length while making it difficult to locate information on the longer exclusions that should be available to players. We view this practice as morally questionable with the primary intent of allowing at risk users to re-engage with gambling services at SkillOnNet operators more quickly.
The Prime group have also been caught out trying to hide significant terms and conditions.
The SkillOnNet license appear to have engaged in a retroactive Responsible Gambling exclusion to justify non-payment of winnings. A player who asked whether they had ever self-excluded at a property on the SkillOnNet license was advised that they had not, that they should consider self-excluding and allowed to play on. Months later when the player hit a four figure win, the same conversation was then used to justify non-payment of the win despite the operator not feeling the conversation was significant enough to require application of an enforced exclusion at the time the conversation occurred.
100% up to £200
Terms and Conditions
The Prime Winner Welcome bonus currently consists of a bonus of 100% up to £200 plus 20 complimentary spins on Starburst.
The minimum deposit that will trigger the bonus is £20.
This bonus has a wagering requirement of 35xbonus for the deposit bonus.
The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.
The maximum allowed bet is £4 or 15% of the bonus, whichever is lower, on any single round of play. You are also not allowed to bet more than £0.50 on any single payline. Players depositing via Neteller or Skrill have a maximum allowed bet of £2.50.
There is no maximum win on the deposit bonus.
The bonus is cashable.
- All Video Poker games, All Roulette games, All Quick Play games, All Blackjack games, Hi Lo Fever, All Baccarat games, 3 Card Poker, Blood Suckers, Jackpot 6000, Keno, Big Bang, Blood Suckers, The Wish Master, Dead or Alive, Lucky Angler, Jack Hammer 2, Cloud Quest, Tower Quest, Pearls of India, Treasure Island, Mega Moolah, Rush Football Go World Cup, Rush Horses Go!, Rush Dogs Go!, Rush Cars Go!, Rush Speedway Go!, Rush Darts Live, Rush Cycling Go!, Rush Cricket Go! 0%
- Magic Spinner 10%
- All Netent games, 108 Heroes Multiplier Fortunes, 7 Piggies, A Dragons Story, A While on the Nile, Acorn Pixie, Agent Valkyrie, Alaskan Fishing, Alice Adventure, Amazing Aztecs, Avalon, Avalon II, Babushkas, Baccarat, Bar Bar Black Sheep, Batman 2016, Bier Haus, Big Apple Wins, Big Bad Wolf, Bikini Party, Birds on Wire, Blackjack, Blazin' Hot 7's, Blood Bank, Blood Queen, Bloopers, Bonanza, Booming Seven Deluxe, Booster, Break Da Bank Again, Bridesmaids, Bully4U, Bust The Bank, Candy Cash, Cash Camel, Cash Crazy, Cashapillar, Casino Holdem, Cats, Cherry Bomb Deluxe, Chilli Gold 2, Classic Fruit, Cleopatra, Cleo's Wish, Cool Buck, Da Vinci Diamonds, Danger! High Voltage, Deco Diamonds, Diamond Empire, Diamond Tower, Diamond Wild, DJ Wild, Dolphin Gold with Stellar Jackpots, Dolphin´s Luck 2, Double Bonus Poker 1 Hand, Double Play Superbet, Downtown, Dragon Kingdom, Dragonz, Dream Date, Electric Nights, Electric Sam, Emoticoins, Enchanting Spells, Esqueleto Explosivo, European Roulette, European Roulette, Exotic Fruit, Extra Chilli, Eye of the Amulet, Fire Queen, Flame Busters, Football Star, Forbidden Throne, Forest Mania, Fortune Girl, Fortunes of Asgard, Fortunes of the Dead, Fortunium, Foxin Wins, Foxin Wins Again, Foxin' Wins Christmas Edition, Fruit blast, Fruit Boxes, Fruit vs Candy, Fruit Warp, Game of Thrones, Giant Gems, Girls with Guns I, Gladiator of Rome, Glitter Gems, Glorious Empire, Gnome Wood, Gold Factory, Gold Rush, Golden, Golden Goddess, Golden Mane, Golden Princess, Goldwyns Fairies, Gorilla Go Wild, Hansel & Gretel Treasure Trail, Holly Jolly Penguins, Hot Cross Bunnies, Huangdi - The Yellow Emperor, Humpty Dumpty, Illusions 2, immortal Romance, Imperial Dragon, Inspector Gadget, Ivanhoe, Jackpot Poker, Joker Poker, Joker Stacks, Jolly's Gifts, Jungle Jackpot, Jungle Jim, Jurassic Park, Jurassic World, Justice Machine, King Kong, King Kong Cash, King of Kaiju: Rampage Riches, Kitty Cash, Leagues of Fortune, Legend of Loki, Life of Riches, Lost Vegas, Luchadora, Lucky 3, Lucky Clover, Lucky Links, Lucky Little Gods, Medusa 2, Medusa 2, Medusa 2, Mega Money Rush, MegaJackpots Cleopatra, Merlin’s Millions Superbet, Mermaids Millions, Million Coins Respin, Miss Midas, Moby Dick, Monster Wheels, Montezuma, Moon Temple, Munchkins, Mystique Grove, Not Enough Kittens, Oink Country Love, Panda Fortune, Panda Pow, Paranormal Activity, Pick a Fortune, Pink Elephants, Pixie Wings, Pixies Of the Forest, Playboy, Poltava, Pretty Kitty, Prosperity Twin, Psycho, Queen of Gold, Rabbit in the Hat, Raging Rhino, Red Dragon, Red Flag Fleet, Red Queen Blackjack, Reel Gems, Reel Strike, Renegades, Respin Rhino, Robin Hood Prince of Tweets, Robin of Sherwood, Santa Scrolls of Ra HD, Secret Romance, Serengeti Diamonds, Siberian Storm, Silver Lioness 4x, Skulls of Legend, Slot Gamble - Beat the Dealer, Snow Leopard, Spartacus, Spartacus,Spin or Reels HD, Spin Sorceress, Spin Sorceress, Stacks O'Gold, Starmania, Super Fast Hot Hot, Super Lucky Frog, Super Sumo, Superwilds, Sword of Destiny, Taco Brothers, Taco Brothers Saving Christmas, Tarzan, Tasty Street, TED, Temple of Tut, Terminator 2, The Cheshire Cat, The Enforcer, The Finer Reels of Life, The King, The Sand Princess, The Spin Lab, The Twisted Circus, Theatre of Night, Thunderstruck I, Thunderstruck II, Time is Money, Titans of the Sun - Hyperion, Treasure Island, Treasure Of The Pyramids, Treasures of Troy, Tree of Fortune, Tutan Keno, Valhalla, Vampire The Masquerade Las Vegas, Vegas Nights, Wacky Panda, What A Hoot, Wild Antics, Wild Blood, Wild Jester, Wild Play Superbet, Wild Scarabs, Wild West, Wilds Deluxe, Win sum Dim sum, Wish Upon a Leprechaun, Witch Pickings, Witch Pickings, Wolf Gold, Wolfpack Pays, Zeus 2, Zeus III, Zoom 50%
- All other games 100%
Available to newly registered players only.
Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operator's website before you play.
BONUS CODE: NACLAIM BONUS
Payout Speed: 72 hours
The operator's website states that Neteller withdrawals will be paid within 72 hours.
Minimum Withdrawal - €10
Maximum Withdrawal - €7,000/month - not excluding jackpots.
Banking options available - Credit/Debit cards, Skrill, Neteller, PaySafeCard.
We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.CLICK HERE TO JOIN NETELLER
Email Testing Record
- June 2020 - No response.
- July 2017 - 11 hours 47 minutes.
- July 2018 - no response.
Prime Winners hold the following gambling licenses :
- United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Prime Winners currently use IBAS. You can find further information regarding this regulator's complaint policies here.
- Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.
Players from United Kingdom accepted.
Prime Winners does not accept players from the following countries: Australia, South Africa, United States, United States Minor Outlying Islands, Virgin Islands, U.S..
|Email :||[email protected]|
This operator are part of a group of operators that work with a software platform that has been identified running non-random games and which has, in our opinion, taken a very questionable approach to Responsible Gambling and have in their own rights looked to hide important terms from players and refused to engage with complaints submitted to this service. There is nothing here we would encourage players to engage with.
Associated By Company
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