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Prism is Not Recommended, click here to find a recommended casino

Prism Review

Not Recommended:

Prism holds Not Recommended status due to player issues or unfriendly terms and conditions.

Rating

2.5
Accepts players from United States
Responds to complaints
Submit a Complaint

Overview

Review last updated – July 2017

Prism were previously owned by the Crystal Palace/Virtual group, a collective of casinos with a very negative reputation. Unlike 2 large subsets of the old Virtual group, Prism have made no efforts to correct the misbehaviour of the past.

Trustworthiness - 2/10

Due to their Not Recommended status we did not feel comfortable sending a review to any of the venues that previously made up the Virtual group.

The history of the various casino properties involved with the Virtual group is a long and negative one that focuses on a failure to pay players and where they did, payment taking excessive time. The latter of these issues certainly persists today.

Our December 2013 update found that the Ace Revenue/GWages groups are now trying to atone for the issues of the past. Before we would consider changing our stance on these casinos, the complaint volume would have to drop considerably and no further negative behaviour would have to take place in the next three years. Prism are not part of either of these groups.

For references see Virtual Group Player Issues

You can see the latest updates to Prism casino's terms and conditions here.

Payout Speed - 0/10

Due to their Not Recommended status we have not tested the withdrawal time at the any of the casinos in the Ace Revenue or Gambling Wages group. Due to the massive quantity of complaints related to slow payments from these groups, we believe withdrawals will take a minimum of 2 months.

Minimum Withdrawal - None listed.

Maximum Withdrawal - $2000/week.

Banking options available - Credit/Debit cards, Skrill (Moneybookers), Neteller, Click2Pay

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Customer Service - 0/10

Email Testing Record

  • December 2016 - No Response
  • December 2015 - 6 hours 38 minutes
  • June 2015 - 11 hours 08 minutes
  • November 2014 - 2 minute
  • June 2014 - 4 hours 24 minutes
  • December 2013 - No Response
  • August 2013 - 17 hours 59 minutes

Bonuses - 10/10

350% up to $3500
Max Bonus 3500
Min Deposit 30
Max Bet NA
Type Sticky
Wagering 15x(d+b)
$30 No Deposit Bonus
Bonus Value 30
Max Bet NA
Max Win 100
Wagering 30xb
BONUS CODE: NA RECOMMENDED BONUSES
Value to Player for:
$27.28
Bonus Value
low roller
high
mid roller
high
high roller
high
superhigh roller
high

Software - 6/10

Prism casino use RealTime Gaming software for both their download and instant casino. Check out our RealTime Gaming Software Review.

Download

Instant

Table Games – 18

Table Games – 17

Slots – 97

Slots – 29

Video Poker – 18

Video Poker – 28

Jackpots - 10

Jackpots - 0

Slot House Edge - 0/10

No RTG casino that we are aware of publishes their slots house edge (RTP) information.

Comp Points - 7/10

The Prism comp point program offers 1 comp point for every $10 wagered on any game and every 100 comp points can be redeemed for $1. This is in line with the Playtech standard comp point program and above average for the industry.

Licencing - 0/10

Prism casino do not provide any license information on their website.

The following countries are restricted from participation with Prism casino – Afghanistan, Albania, Algeria, Angola, Antigua and Barbuda, Armenia, Azerbaijan, Bahrain, Bangladesh, Belarus, Belize, Benin, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, British Indian Ocean Territories, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Camaroon, Canada, Cape Verde, Central African Republic, Chad, China, Cocos (Keeling) Islands, Colombia, Comoros, Congo, Costa Rica, Cote D'Ivoire, Croatia, Cuba, Curacao, Cypress, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethopia, Falkirk Island, Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Ghana, Gibraltar, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Heard Island and McDonald Island, Honduras, Hong Kong, Hungary, India, Indonesia, Iran, Iraq, Isle of Man, Israel, Italy, Jamacia, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, North Korea, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Macao, Macedonia, Madagascar, Malawi, Malyasia, Maldives, Mali, Malta, Mauritania, Mauritius, Micronesia, Moldova, Mongolia, Montenegro, Morocco, Mozambique, Myanmar, Nagorno-Karabakh, Namibia, Nauru, Nepal, Nicaragua, Niger, Nigeria, Oman, Pakistan, Palau, Palestine, Panama, Papa New Guinea, Paraguay, Peru, Philippines, Pitcairn, Poland, Qatar, Reunion, Romania, Russia, Rwanda, Saint Barthelemy, Saint Helena Ascension and Tristan da Cunha, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Sint Maarten, Slovakia, Slovenia, Solomon Islands, Somalia, South Georgia and the South Sandwich Islands, South Sudan, Sri Lanka, Sudan, Suriname, Svalbard and Jan Mayen, Swaziland, Syria, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, Uzbekistan, Vanuatu, Vietnam, Wallis and Futuna, Western Sahara, Yemen, Zambia, Zimbabwe

Contact Information;

Email :support@prismcasino.com
Phone : Toll Free (US) 1-866-887-7476
Free Phone (UK) 0-800-9177272
800-550-1491
Fax :US Toll Free Fax 866-369-0548

Closing Thoughts

I'm sure there are a spectrum of experience at Prism casino like there are at many other casinos, but the number of player complaints about this group strongly suggests that more players are ending in the wrong end of the rainbow at these venues.

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