Red Flush Casino

RedFlush casino are part of the Digimedia group of casinos.

In the last few years the Fortune Lounge group has aggressively expanded and taken over a substantial proportion of the the Microgaming only casino providers still on the market, including the Digimedia group of casino (listed by affiliate programs).

Historically the Digimedia group have been inconsistent in their approach to management of complaints submitted to this site, willing to fully discuss basic cases and unwilling to go into the required detail with more complex issues.

As of March 2018 this group has made clear that they are no longer willing to discuss any aspect of any complaint with this service.

For references see Fortune Lounge Group Player/Affiliate Issues

We cannot currently monitor the terms and conditions for Red Flush casino due to the design of their website.

Using Neteller our reviewer reports withdrawals paid within 24 hours after ID verification. It should be noted that Red Flush require a phone call verification as part of the security procedure.

Banking options available - Credit/Debit cards, Neteller, Skrill (MoneyBookers), UKash, Click2Pay, Eco Card and Bank Transfers

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Red Flush use Microgaming software for both their download and instant play casinos. Check out our Microgaming Software Review.

Game selections are as follows;

Our reviewer reports positive experiences with Red Flush customer service.

Email Testing Record

• December 2016 - 9 minutes
• December 2015 - No Reply
• June 2015 - 1 hour 53 minutes
• November 2014 - No Response
• June 2014 - No Response
• December 2013 - 28 minutes
• June 2013 - 1 hour 23 minutes
• January 2013 - 1st email - 19 minutes

RedFlush hold the following gambling licenses :

• Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

Players from United Kingdom NOT accepted.

Red Flush does not accept players from the following countries: Afghanistan, Asia, Albania, Algeria, Africa, Angola, Armenia, Australia, Azerbaijan, Belarus, Benin, Bhutan, Burkina Faso, Cameroon, Cape Verde, Central African Republic, Chad, Christmas Island, Cocos (Keeling) Islands, Comoros, Congo, The Democratic Republic of The Congo, Cote D'ivoire, Cuba, Equatorial Guinea, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-bissau, Iran, Iraq, Kiribati, Kyrgyzstan, Lesotho, Liberia, Libya, Madagascar, Malawi, Maldives, Mali, Mauritius, Micronesia, Moldova, Morocco, Mozambique, Myanmar, Nauru, Niger, Nigeria, Niue, Norfolk Island, Pakistan, Palau, Pitcairn, Rwanda, Senegal, Sierra Leone, Somalia, South Africa, Sudan, Syrian Arab Republic, Tanzania, United Republic of, Timor-leste, Uganda, United Kingdom, United States, United States Minor Outlying Islands, Virgin Islands, U.S., Western Sahara, Zambia, Zimbabwe.

Red Flush do publish the house edge (RTP) information for all of their slots games.

Red Flush do run a comp point program. You earn 1 comp point for every €10 wagered (in other currencies other than € exchange rates are used so for £10 wagered you earn 1.28 comp points). Not all games earn comp points at the same rate;

• Slots and Parlour Games count 100%
• American Roulette, Table Poker (except 3 Card Poker and Texas Hold 'Em Poker), Red Dog, Casino War and SicBo count 25%
• All Roulettes (except American Roulette), 3 Card Poker, Texas Hold 'Em Poker, all Blackjacks (except Classic Blackjack), Craps and Baccarat count 10%
• Classic Blackjack and All Video Poker/Power Pokers count 2%

Comp point convert at a rate of 100 comp points to €1. However if you save up larger volumes of comp points you the redemption rate increases as follows;

• 1000 points €10
• 10000 points €130
• 20000 points €300

For non-VIP players comp points convert in bonuses which carry a 30xbonus wagering requirement.

The Digimedia Group's 'we will, we won't, we will, we won't' approach to the management of player complaint has been frustrating and unprofessional. Worse than this they've now aligned to the less transparent and player friendly of these options. We simply cannot recommend this group to players.