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7.6

Red Flush Status: Does not accept players from United States

Ownership:
Digimedia Ltd

Red Flush Casino

Overview

Review last updated – June 2017

RedFlush casino are part of the Digimedia group of casinos. This group of casino are now willing to engage with player complaints submitted to this site. With a well established history and a strong software platform (Microgaming) we’re happy to give them a chance to improve their rankings.

Trustworthiness

 - 4 / 10

RedFlush casino are part of the Digimedia group of casinos.

In the last few years the Fortune Lounge group has aggressively expanded and taken over a substantial proportion of the the Microgaming only casino providers still on the market, including the Digimedia group of casino (listed by affiliate programs).

Historically the Digimedia group have been inconsistent in their approach to management of complaints submitted to this site, willing to fully discuss basic cases and unwilling to go into the required detail with more complex issues.

As of June 2017 the Digimedia group have stated that they are now willing to discuss all complaints fully with this site. As such all properties in this group have now been moved to Needs Work status and their Trustworthiness score will improve by 1 point every 6 months to a maximum of 8.

For references see Fortune Lounge Group Player/Affiliate Issues

We cannot currently monitor the terms and conditions for Red Flush casino due to the design of their website.

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

Bonuses

 - 7 / 10
100% up to €200
Max Bonus 200
Min Deposit 10
Max Bet 15%xb
Type Cashable
Wagering 40xb
20 complimentary spins on Avalon
# of Spins 20
Spin Value 0.20
Max Bet 15%xb
Max Win NA
Wagering 40
BONUS CODE: NA CLAIM BONUS
Value to Player for:
€12.70
Bonus Value
low roller
high
mid roller
high
high roller
mid
superhigh roller
high

Payout Speed: 24h

 - 10 / 10

Using Neteller our reviewer reports withdrawals paid within 24 hours after ID verification. It should be noted that Red Flush require a phone call verification as part of the security procedure.

Banking options available - Credit/Debit cards, Neteller, Skrill (MoneyBookers), UKash, Click2Pay, Eco Card and Bank Transfers

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 9 / 10

Red Flush use Microgaming software for both their download and instant play casinos. Check out our Microgaming Software Review.

Game selections are as follows;

Download

Instant

Table Games – 76

Table Games – 55

Slots – 375

Slots – 265

Video Poker – 58

Video Poker – 23

Jackpot – 25

Jackpot – 17

Customer Service

 - 10 / 10

Our reviewer reports positive experiences with Red Flush customer service.

Email Testing Record

  • December 2016 - 9 minutes
  • December 2015 - No Reply
  • June 2015 - 1 hour 53 minutes
  • November 2014 - No Response
  • June 2014 - No Response
  • December 2013 - 28 minutes
  • June 2013 - 1 hour 23 minutes
  • January 2013 - 1st email - 19 minutes

Licensing

 - 8 / 10

RedFlush hold the following gambling licenses :

  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Red Flush casino - Afghanistan, Albania, Algeria, Angola, Azerbaijan, Armenia, Bhutan, Myanmar, Belarus, Cameroon, Cape Verde, Central African Republic, Chad, Christmas Island, Cocos (Keeling) Islands, Comoros, Moyotte, Congo, Cuba, Benin, Equitorial Guinea, Ethiopia, Eritrea, Gabon, Gambia, Ghana, Kiribati, Guinea, Iran, Iraq, Cote D'Ivoire, Korea, Kyrgzstan, Lesotho, Liberia, Libyan Arab Jamahiriya, Madagascar, Malawi, Maldives, Mali, Mautirania, Moldova, Morocco, Mozambique, Nauru, Niger, Nigeria, Niue, Norfolk Island, Micronesia, Palau, Pakistan, Pitcairn, Guinea-Bissau, Timor-Leste, Rwanda, Senegal, Sierra Leone, Somalia, South Africa, Zimbabwe, Western Sahara, Sudan, Syrian Arab Republic, Uganda, United Kingdom, USA, Tanzania, Burkina Faso, Zambia

Contact Details ;

Email : support@Red Flush.eu
banking@Red Flush.eu
Phone : Canada (Toll Free): 1 866 251 8947
United Kingdom: 0 800 098 8539
Germany (Freecall): 0 800 184 4981
Italy (Numero Verde): 800 872 804
French Speaking (Numéros Verts): 0 800 915 340
Australia (Toll free): 1 800 303 562
Switzerland: 0 800 834 547
Netherlands: 0 800 022 1752
Universal Number: (charges apply) 1 888 885 4517
Fax : 1 888 897 2637

Affiliate Program - Fortune Affiliates.

Restricted Countries

Red Flush does not accept players from the following countries: Afghanistan, Albania, Algeria, Angola, Armenia, Azerbaijan, Belarus, Benin, Bhutan, Burkina Faso, Cameroon, Cape Verde, Central African Republic, Chad, Christmas Island, Cocos [Keeling] Islands, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cuba, Côte d’Ivoire, Equatorial Guinea, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Iran, Iraq, Kiribati, Kyrgyzstan, Lesotho, Liberia, Libya, Madagascar, Malawi, Maldives, Mali, Mauritius, Micronesia, Moldova, Morocco, Mozambique, Myanmar [Burma], Nauru, Niger, Nigeria, Niue, Norfolk Island, Pakistan, Palau, People's Democratic Republic of Yemen, Pitcairn Islands, Rwanda, Senegal, Sierra Leone, Somalia, South Africa, Sudan, Syria, Tanzania, Timor-Leste, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, Uganda, United Kingdom, United States, Western Sahara, Zambia, Zimbabwe.

Slots RTP

Red Flush do publish the house edge (RTP) information for all of their slots games.

Comp Points

Red Flush do run a comp point program. You earn 1 comp point for every €10 wagered (in other currencies other than € exchange rates are used so for £10 wagered you earn 1.28 comp points). Not all games earn comp points at the same rate;

  • Slots and Parlour Games count 100%
  • American Roulette, Table Poker (except 3 Card Poker and Texas Hold 'Em Poker), Red Dog, Casino War and SicBo count 25%
  • All Roulettes (except American Roulette), 3 Card Poker, Texas Hold 'Em Poker, all Blackjacks (except Classic Blackjack), Craps and Baccarat count 10%
  • Classic Blackjack and All Video Poker/Power Pokers count 2%

Comp point convert at a rate of 100 comp points to €1. However if you save up larger volumes of comp points you the redemption rate increases as follows;

  • 1000 points €10
  • 10000 points €130
  • 20000 points €300

For non-VIP players comp points convert in bonuses which carry a 30xbonus wagering requirement.

Closing Thoughts

We've always been frustrated with the Fortune Lounge groups approach to complaints. Now that they've come on board with us to ensure fair management of player issues we're excited to see Red Flush's casino rating swell.

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Not for you?

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Promotional Terms & Conditions

100% up to €200
Max Bonus 200
Min Deposit 10
Max Bet 15%xb
Type Cashable
Wagering 40xb
20 complimentary spins on Avalon
# of Spins 20
Spin Value 0.20
Max Bet 15%xb
Max Win NA
Wagering 40

This promotion is only available to new players and only once they've made their first deposit.

The Red Flush Welcome bonus currently consists of a bonus of 100% up to €200 + 20 complimentary spins on Avalon.

The minimum deposit that will trigger the bonus is €10.

This bonus has a wagering requirement of 40xbonus for the deposit bonus and the complimentary spins have a wagering requirement of 40xwinnings.

The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.

The maximum allowed bet is 15% of the bonus amount received on any single round of play.

There is no maximum win on either the deposit bonus or the complimentary spins.

The bonus is cashable.

Game Weightings:

  • Most slots and parlour games (Keno and scratch card games) 100%
  • Table poker games and Casino War 20%
  • Texas Hold'em Bonus Poker, Sic Bo, Wheel of Riches and all roulette games. Video poker games, craps, baccarat and all blackjack games except Classic Blackjack. Hot Ink, Retro Reels (Extreme Heat/Diamond Glitz) 10%
  • Classic Blackjack and All Aces Video Poker / Power Poker 2%
  • Lucky Darts 0%

 

 

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