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7.4

Reel Island Status: Does not accept players from United States

Reel Island Casino

Overview

Review last updated – May 2017.

Reel Island Casino was established in 2015 and is part of the Imperium Network Solutions Group running on the White Hat Gaming Platform. Reel Island Casino is licensed by Curacao eGaming and the UKGC. They provide a range of games from: NetEnt, Microgaming, Thunderkick, WHG, ELK Studios, Multicommerce, 2 by 2 Gaming, Aristocrat, Leander Gaming and NYX. Their site features a colour palette of: blue, lime green and white and their logo is animated – the word “reel” is displayed in a slots reel and the letters spin a They currently have no complaints logged at any of the major gambling portals.

Trustworthiness

 - 8 / 10

Reel Island Casino have a good reputation within the gambling community and we found no outstanding issues at any of the major casino complaint portals.

As long as Reel Island Casino maintain their positive reputation we will increase their Trustworthiness score by one point every 6 months to a maximum of 8.

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

Bonuses

 - 3 / 10
100% up to £100
Max Bonus 100
Min Deposit 20
Max Bet 5
Type Cashable
Wagering 35x(d+b)
25 complimentary spins on Starburst
# of Spins 25
Spin Value 0.10
Max Bet 5
Max Win 50
Wagering 35xw
Deposit Method Restrictions: Neteller, Skrill
Country/Regional Restrictions: Armenia, Poland, Greece, Hungary, Croatia, Ukraine, India, Russia, Czech Republic, Slovakia and Serbia
BONUS CODE: NA CLAIM BONUS
Value to Player for:
£0.01
Bonus Value
low roller
n/a
mid roller
low
high roller
mid
superhigh roller
n/a

Payout Speed: 48-72 hours

 - 8 / 10

Reel Island Casino state on their website that it takes up to 48 hrs to accept a withdrawal - it does not state how long it takes to process a withdrawal once it has been accepted and therefore, we have assumed another 24 hours.

Maximum Withdrawal - Not listed on site though when asked, casino support stated that the maximum withdrawal was £5,000 per week.

Minimum Withdrawal - £30

Banking options available - Credit/Debit cards, Neteller, UKash, POLi, Paysafecard and Bank Transfers.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 4 / 10

Reel Island Casino use Net Entertainment software for their instant play casino and also include a selection of: Microgaming, Thunderkick, WHG, ELK Studios, Multicommerce, 2 by 2 Gaming, Aristocrat, Leander Gaming and NYX.. Check out our Net Entertainment Software Review for more information.

Game selections are as follows:

Instant

Table Games – 50

Slots – 228

Video Poker – 0

Live - 5

Jackpot - 9

Customer Service

 - 10 / 10

Email Testing Record

  • November 2016 - 2 hours 48 minutes
  • March 2016 - 17 minutes.

Licensing

 - 10 / 10

ReelIslandCasino hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. ReelIslandCasino currently use eCogra. You can find further information regarding this regulator's complaint policies here.
  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with reel island Casino: Albania, Ecuador, Guyana, Laos, Panama, Papua New Guinea, Romania, Uganda, Zimbabwe, North Korea, Iran, Bolivia, Cuba, Ethiopia, Ghana, Indonesia, Kenya, Myanmar, Nigeria, Pakistan, Sao Tome and Principe, Singapore, Sri Lanka, Syria, Tanzania, Thailand, American Samoa, Belgium, Bulgaria, Denmark, France, Guam, Israel, Italy, Latvia, Northern Mariana Islands, Russia, South Africa, Spain, Turkey, United States Minor Outlying Islands, United States of America and US Virgin Islands

Contact Information:

Email : support@reelisland.com
Postal address: Imperium Network Solutions, 415 Linen Hall, 162-168 Regent Street, London, United Kingdom.
Postal address: Caddell Ltd NV, Van Engelenweg 23, Curacao.
Live Chat: Available on casino website 24/7.

Restricted Countries

Reel Island does not accept players from the following countries: Albania, American Samoa, Belgium, Bolivia, Bulgaria, Cuba, Denmark, Ecuador, Ethiopia, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Ghana, Guam, Guyana, Indonesia, Iran, Israel, Italy, Kenya, Laos, Latvia, Myanmar [Burma], Nigeria, North Korea, Northern Mariana Islands, Pakistan, Panama, Panama Canal Zone, Papua New Guinea, Romania, Russia, Singapore, South Africa, Spain, Sri Lanka, Syria, São Tomé and Príncipe, Tanzania, Thailand, Turkey, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, Uganda, United States, Zimbabwe.

Contact

Slots RTP

Reel Island casino give the R.T.P.s for all of their games.

Comp Points

Reel Island Casino do not appear to offer a comp points system for players.

Closing Thoughts

Reel Island Casino have no complaints logged on any gambling portal to date. They do have a dormancy clause you should be aware of - after 12 months of inactivity any funds left in a dormant account will be donated to the Help for Heroes charity. Helpful support is available 24 hours a day 7 days a week on the casino website. Be aware that this operator has a minimum bet with bonus clause which indicates that bets on a single round of play can total no less that £0.35.

Associated Casinos

There are no associated casinos to display.

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Promotional Terms & Conditions

100% up to £100
Max Bonus 100
Min Deposit 20
Max Bet 5
Type Cashable
Wagering 35x(d+b)
25 complimentary spins on Starburst
# of Spins 25
Spin Value 0.10
Max Bet 5
Max Win 50
Wagering 35xw

This promotion is only available to new players and only once they've made their first deposit.

The Reel Island Welcome bonus currently consists of a bonus of 100% up to £100 plus 25 complimentary spins on Starburst.

The minimum deposit that will trigger the bonus is £20.

This bonus has a wagering requirement of 35x(deposit+bonus) for the deposit bonus and 35xwinnings for the free spin winnings.

The bonus is structured so that only wagering with bonus funds, which are stacked beneath the deposited funds, counts towards the wagering requirement. This also means that bonus restrictions, do not apply while you are wagering with your deposited funds. In other words as long as you are only using deposited funds you can withdraw at any time you like.

The maximum allowed bet is £5 on any single round of play. Minimum bets of £1 are required to count towards wagering requirements.

There is no maximum win on the deposit bonus or the complimentary spins and the complimentary spins carry a maximum win of £50.

The bonus is cashable.

Players from the following countries are not eligible to receive this bonus - Armenia, Poland, Greece, Hungary, Croatia, Ukraine, India, Russia, Czech Republic, Slovakia and Serbia

Players depositing via Neteller or Skrill are not eligible to receive this bonus.

Game Weightings:

  • *Slots 100%
  • Table Games 0%
  • Video Poker Games 0%
  • Other 0%
  • Scratchcards & Keno 100%
  • *Blood Suckers, Dead or Alive, Devils Delight, Kings of Chicago, Jackpot 6000, Lucky 8 Line, Mega Joker, Super Nudge 6000, Big Bad Wolf, 300 shields, Secrets of the stones and Victorious. 20%

 

 

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