Rich Casino

Rich Casino are part of a group of operators that are represented by the Revenue Giants affiliate program and who run on the Fifth Street (previously Engage Entertainment) platform. Historically there have been a number of issues with the operators making up this group that have prevented us managing player complaints appropriately. As of early 2018 we have managed to establish a constructive and positive dialogue with this operator that has allowed us to address the historic issues. We are now confident that any future player issues will be handled in an appropriate manner.

For references see Revenue Giants Group Player Issues and Engage Entertainment Group Player Issues

The Rich Casino website states that withdrawals will be paid within 7 business days.

Minimum withdrawal - Not defined.

Maximum withdrawal - £4,000 per week..

Banking options available - Credit/Debit cards, BitCoin

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Rich Casino currently offer games from both Rival and Betsoft.

Game selections are as follows;

Email Testing Record

• January 2021 - no response.
• June 2020 - won't answer without an account.
• September 2019 - 2 days, 3 hours and 1 minute.
• May 2019 - 22 hours 54 minutes.
• December 2018 - 7 hour 17 minutes.
• May 2018 - 1 hour 30 minutes
• November 2016 - No Answer
• June 2015 - 13 hours 24 minutes
• November 2014 - 3 hours 30 minutes
• June 2014 - No Response
• December 2013 - 47 minutes
• June 2013 - 19 hours 5 minutes
• April 2013
  • 1st email - No Response
  • 2nd email - 29 minutes

Rich hold the following gambling licenses :

• Curacao eGaming - Rich casino are licensed in Curacao by the Curacao eGaming Master License holder. We have had no success contacting this license holder, either directly or via the affected player, about player complaints and consider them to be completely non-responsive. You can find further information regarding this regulator's complaint policies here.

Players from United Kingdom NOT accepted.

Rich does not accept players from the following countries:Afghanistan, American Samoa, Australia, Belgium, Brunei, Bulgaria, Cambodia, Chad, Congo - Brazzaville, Congo - Kinshasa, Eritrea, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Greece, Guadeloupe, Guam, Guinea-Bissau, Haiti, Hong Kong SAR China, Iran, Iraq, Israel, Italy, Libya, Martinique, Monaco, Myanmar [Burma], Netherlands, North Korea, Philippines, Puerto Rico, Romania, Singapore, Somalia, South Africa, Sudan, Syria, Tajikistan, Turkey, Turkmenistan, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United Kingdom, United States, Uzbekistan, Venezuela, Yemen, Zimbabwe.

Contact Information;

Rich casino do not publish the house edge (RTP) information for any of their slots games.

Rich casino do not offer a comp point program.

The recent change in position of Fifth Street's approach to the management of player complaints would have been a great start in itself moving forward, but they've demonstrated that their intentions on this front are legitimate by going back and reviewing historic issues. We're really happy to be giving this group the chance to set the record straight and look forward to developing our relationship with them as time passes.