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4.20

River Belle Status: Not Recommended

River Belle Casino

Overview

Review last updated – June 2017

The namesake for the Belle Rock group of casinos, River Belle is one of the oldest venues and a long-standing and reputable group.

Trustworthiness

 - 3 / 10

Only one of the six reviewers who work regularly for this site holds an account with the Fortune Lounge group. They report positive experiences.

In the last year the Fortune Lounge group has aggressively expanded and taken over a substantial proportion of the the Microgaming only casino providers still on the market, including the BrightShare, WagerShare, RedReturns and the ReferBack groups of casino (listed by affiliate programs).

None of the groups that make up this super group of Microgaming casino have a spotless record when it comes to the discussion of player complaint and treatment of their affiliate partners, but some of the groups have a better record than others.

At the present time it's not clear exactly how this amalgamation of casino groups is going to function, whether the individual groups will continue to function autonomously and form their own policies regarding the discussion of player complaints or whether there will be one unified policy applied to all casinos in the group.

For the time being, while we will detail the player/affiliate issue with all groups within this amalgamation in one entry, we will continue to treat the groups individually until such time that we see evidence that they are sharing management policies.

For references see Palace Group Player/Affiliate Issues

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

You can see the latest updates to River Belle casino's terms and conditions here.

Bonuses

 - 1 / 10

To find out how our bonus ratings are calculated see Bonus Rating System.

Bonus;

100% up to €200.

Cashable - Can be withdrawn once the wagering requirement is complete.

Wagering Requirements;

  • Slots - 50xbonus
  • Blackjack - 500xbonus
  • Video Poker - 500xbonus

Adjustments to ratings;

  • Restricted Games (-1) - Not allowed to play any of the following; Roulette, Sic Bo, Craps, Baccarat, Table Poker, Casino War & Red Dog
  • Max Bet Restriction (-1) - Not allowed to place a wager of 30% or more of your bonus or €8 on a single round of play or €0.50 on a single payline.
  • Bet Size Restriction (-1) - Not allowed to place wagers of 30% of more of the bonus balance.
  • Maximum Withdrawal (-2) - You are not allowed to withdraw more than 6x your initial deposit when playing with the sign up bonus.

Game Weightings (already account for in Wagering Requirements)

  • All Slots, KenoScratch Card games 100%
  • Video Poker (excluding all aces pokers), all Blackjacks (excluding classic) 10%
  • Classic Blackjacks, All aces Video pokers 2%
  • All Roulette, Sic Bo, Craps, Baccarat, Table Poker, Casino War, Red dog 0%

* Progressive games will contribute to the Play through Requirement as per the game type. For example, Progressive Slots will contribute 100% to the Play through Requirement.

** Please note that wagers placed using the gamble feature will not count towards the Play through Requirement.

*** Please note that all game play on MPV (Multiplayer Tournaments), will not count towards the Play through Requirement.

Payout Speed: 48h

 - 9 / 10

Using Neteller our reviewer reports withdrawals normally paid within 48 hours.

Minimum Withdrawal - None listed

Maximum Withdrawal - Only applicable when playing with a bonus - see the Bonus section of this review.

Banking options available - Credit/Debit cards, Neteller, UKash, Click2Pay, ClickandBuy, PaySafeCards, Entropay Cheque and Bank Transfers

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

CLICK HERE TO JOIN NETELLER

Software

 - 9 / 10

River Belle use Microgaming software for both their download and instant play casinos. Check out our Microgaming Software Review.

Game selections are as follows;

Download

Instant

Table Games – 76

Table Games – 54

Slots – 375

Slots – 248

Video Poker – 58

Video Poker – 23

Jackpot – 25

Jackpot – 17

Customer Service

 - 0 / 10

Our reviewer reports positive experiences with Jackpot City customer services.

Email Testing Record

  • December 2016 - No longer accepts UK players
  • December 2015 - No Reply
  • June 2015 - 1 hour 53 minutes
  • November 2014 - No Response
  • December 2013 - 53 minutes
  • June 2013 - 1 hour 33 minutes
  • January 2013 - 1st email - 9h 3min

Licensing

 - 8 / 10

RiverBelle hold the following gambling licenses :

  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with River Belle Casino - Australia, Belgium, Czech Republic, Denmark, France & Outlying Territories, Hong Kong, Iran, Israel, Italy, Myanmar, North Korea, Philippines, Portugal, Romania, Singapore, South Africa, Spain, USA & Outlying Territories, Taiwan, Turkey, Hungary and United Kingdom

Contact Information;

Phone : Australia 0011 800 1515 1516
UK 0-800-917-8547
Switzerland 0-800-001-720
French +44-203-328-5996
Spain 900-994-520
New Zealand 00-800-1515-1516
Japan 001-010-800-1515-1516
Canada 1-800-768-1946
Germany 0-800-000-3369
Austria 0-800-005-078
Italy 800-870-065
International +44-800-917-8547

Restricted Countries

River Belle does not accept players from the following countries: Australia, Belgium, Czech Republic, Denmark, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Hong Kong SAR China, Hungary, Iran, Israel, Italy, Myanmar [Burma], North Korea, Philippines, Portugal, Romania, Singapore, South Africa, Spain, Taiwan, Turkey, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United Kingdom, United States.

Slots RTP

River Belle do not publish the house edge (RTP) information for any of their slots games.

Comp Points

River Belle offer a comp point system that gives you different numbers of points for £10 wagered on different games – accrual rates are listed below. 200 points converts to £1 cash (or whatever currency you are using). This system is 50% better than the standard Playtech comp point system for all the games that earn 3 points, the same for the 2 point games and 50% worse for the 1 point games.

  • All Video Poker (including Progressive), Craps, All Blackjack (including Progressive), Baccarat, Red Dog earn 1 point
  • All Roulette (including Progressive), Video Slots, Progressive Slots, Pai Gow Poker, Casino War earn 2 points
  • Traditional Slots, Scratch Games, Sicbo, Keno earn 3 points

Closing Thoughts

If we ignore the one instance of 'spirit of the bonus' enforcement, River Belle casino work out to be a pretty strong venue with a good selection of features.

Associated By Company

There are no associated casinos to display.

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