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OVERALL VERDICT
2.92/10

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OVERALL VERDICT

2.92/10

PAYOUT SPEED

0/10

Customer Service

9/10

Bonuses

0/10

Software

3/10

Licensing

10/10

WEBSITE

OWNERSHIP

Jumpman Gaming Limited

AFFILIATE PROGRAM

Rocket Bingo Affiliate

This casino is not recommended!

This operator is NOT recommended by ThePOGG.com. This could be due to a variety of negative behaviours, from refusing to discuss complaints to suspect gambling software or predatory terms and conditions. We would encourage players to consider alternative operators to play with.

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Name: Rocket Bingo Casino Review
Item: Rocket Bingo
Rating: 2.92
Author: ThePOGG

– Fast response to email support request.

– Operator subject to strong regulatory requirement.

–

– Long delays on payment of withdrawals.

– Low value registration incentives.

Rocket Bingo Casino Review

Review last updated - June 2019

OVERVIEW | 2.92/10

Rocket Bingo is part of an extensive group of bingo and slots providers running on the Jumpman Gaming Limited platform. It holds dual licenses with the AGCC in Alderney, and the UKGC in the United Kingdom- it uses eCOGRA as its ADR for UK players lodging complaints. Rocket Bingo is platform mates with over 84 other bingo and slots sites and full details of all of its sister properties can be found on the UKGC license page for Jumpman Gaming Limited. Rocket Bingo offer a limited range of games, slots and bingo by: NYX Gaming, Quickspin, Chance Interactive, Foxium, PariPlay, NextGen Gaming, iSoftBet, IWG, Gamery, ELK Studios, Net Entertainment and Microgaming. Rocket Bingo's site design is fun and based on the theme of rockets - hence the name - the landing page is a blue sky with rockets. The colour palette is: blue, yellow and orange. The logo is the name with the "o" in rocket being formed from the window of a rocket which has launched in the background. The thrust fire has bingo balls in fiery colours strewn through it. Rocket Bingo have no outstanding complaints at any of the major gambling portals.

TRUSTWORTHINESS | 2/10

Rocket Bingo are Not Recommended as a result of their dormancy/inactivity clause which we consider to be predatory. It states that players that have not been active for 180 days will receive an email to that effect and then all funds in their account will be forfeit to the company. Dormancy/Inactivity should never be used an excuse to seize a full balance. Furthermore Rocket Bingo do not exclude Progressive Jackpots from their maximum withdrawal limits - since Progressive Jackpot winnings are paid by the software provider and not the site operator, there is no excuse for withholding full payment from Progressive Jackpot winners. In addition the T&Cs state that players that self-exclude at Rocket Bingo will have their accounts at sister properties closed but no details are given as to what these numerous properties actually are.

As of June 2019 Jumpman Gaming have indicated that they will not cooperate with the management of complaints submitted to this service.

For references see Jumpman Gaming Group Player Issues

BONUSES | 0 / 10

Deposit Method Restrictions:

Country/Regional Restrictions:

Payout Speed: 12 days | 0 / 10

The Rocket Bingo website indicates that some withdrawals can take up to 12 working days.

Maximum withdrawal - £1,000 per day; £3,000 per week; £5,000 per month.

Minimum withdrawal - £30.

Banking options available - Credit/Debit cards.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Click here to join neteller

Software | 3 / 10

Rocket Bingo Casino use Net Entertainment, Microgaming, NextGen Gaming, Elk Studios software and games by: NYX Gaming, Quickspin, Chance Interactive, Foxium, PariPlay, iSoftBet, IWG and Gamery.

Game selections are as follows:

Instant

Table Games – 0

Slots – 53

Video Poker – 0

Live – 0

Jackpot – 2

Customer Service | 9 / 10

Email Testing Record

October 2017 - 3 hours 48minutes.

Licensing | 10 / 10

Rocket Bingo hold the following gambling licenses :

United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Rocket Bingo currently use eCOGRA. You can find further information regarding this regulator's complaint policies here.
Alderney Gambling Control Commission - The AGCC are one of the stronger regulatory authorities operating within the online gambling market. You can find further information regarding this regulator's complaint policies here.

Restricted Countries

Players from United States NOT accepted.

Rocket Bingo does not accept players from the following countries: Afghanistan, Asia, Algeria, Africa, Australia, Bahamas, Bahrain, Brunei Darussalam, China, Cyprus, France, French Guiana, French Polynesia, French Southern Territories, Greece, Hong Kong, India, Indonesia, Iran, Israel, Japan, Jordan, Democratic People's Republic of Korea, Republic of Korea, Libya, Netherlands, New Zealand, Pakistan, Russian Federation, Saudi Arabia, South Africa, Sudan, Taiwan, Province of China, Thailand, Turkey, United Arab Emirates, United States, United States Minor Outlying Islands, Viet Nam, Virgin Islands, U.S..

Contact

Contact Details:

Email :

[email protected]

Slots RTP

Rocket Bingo Casino only publish the house edge/RTP figures for the slots games that have them already inbuilt into their game files - this is in violation of the terms of their UKGC license which stipulates that the RTP figures must be provided for ALL games offered. Further to this even the RTPs given can only be viewed once a player had opened an account with this operator - not best practice.

Comp Points

This operator offers a VIP system for gathering "Kudos": each £1 bet gathers 1 Kudos and then players can achieve a variety of different levels depending on the size of their deposits.

Newbie: Up to 100 Kudos.

Expert: 101 - 1,000 Kudos.

Pro: 1,001 – 2,500 Kudos.

VIP: 2501 - 5,000 Kudos.

Legend: 5,000+ Kudos.

Full details can be found on the casino website.

Closing Thoughts

The Jumpman Gaming group - a very large range of slots and bingo sites. The welcome bonus offered is somewhat disappointing and by no means guarantees players any sort of prize at all. Of greater concern is the predatory dormancy clause implemented by this group and the fact that they do not exclude progressive jackpot wins from their maximum withdrawals. Suffice to say there are other operators offering more hospitable conditions for players and greater incentives for player loyalty. Add to this a non-cooperative approach to the management of player complaints and there are plenty of reasons that players should avoid signing-up with this group of operators.

Associated By Company

The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

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Other Associations

We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.