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3.8

Roxx Casino Status: Not Recommended

Ownership:
iTains N.V.

Roxx Casino Casino

Overview

Review last updated – September 2017.

Roxx Casino are part of the iTains N.V. Group. They are licensed by Curacao eGaming, one of the weaker Curacao Master License holders that is rarely useful or responsive to player complaints. Their website uses a grey and purple colour theme.

Trustworthiness

 - 1 / 10

The iTains group appear to have engaged in highly questionable behaviour, dropping the player's maximum allowed bet to an unfeasible low level to meet the required wagering requirements. They subsequently directed the player to contact their regulator who were responsive in a very basic form but made no reasonable efforts to independently review the situation or assist the player.

When we approached them about the same complaint the only response they offered was to once again direct the player to their regulator.

For references see iTain N.V. Group Player Issues

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

Bonuses

 - 3 / 10
100% up to €500
Max Bonus 500
Min Deposit 10
Max Bet 5
Type Cashable
Wagering 35xb
BONUS CODE: RB500 CLAIM BONUS
Value to Player for:
-€4.49
Bonus Value
low roller
low
mid roller
low
high roller
low
superhigh roller
mid

Payout Speed: 5 days

 - 5 / 10

Roxx Casino do not provide any information about their payout speed on their website. As they do not accept US players we will base our rating on a payment speed of 5 days.

Minimum withdrawal - No information provided.

Maximum withdrawal - No information provided.

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers), Bank Transfer, EcoCard, AstroPay, PaySafeCard

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 3 / 10

Roxx Casino use Elk Studios and NextGen Gaming software for their instant play casino.

Game selections are as follows;

Instant

Table Games – 10

Slots – 134

Video Poker – 12

Live - 2

Customer Service

 - 10 / 10

Email Testing Record

  • August 2017 - 57 minutes.

Licensing

 - 2 / 10

RoxxCasino hold the following gambling licenses :

  • Curacao eGaming - RoxxCasino are licensed by the Curacao eGaming Master License holder. Our experience of dealing with this Master License holder is they are typically non-responsive to player complaints and where we have seen them respond their approach is minimalist and offers no real support to players. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with RoxxCasino - Netherlands, South Africa, United Kingdom, United States of America and other U.S. territories

Contact Details;

Email: info@roxxcasino.com

Restricted Countries

Roxx Casino does not accept players from the following countries: EU, South Africa, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United Kingdom, United States.

Slots RTP

Roxx Casino do not publish the RTP or House Edge figures for their slots games.

Comp Points

Roxx Casino do offer a comp point program. Points are accrued at the following rates:

  • All Baccarat, Blackjack and Roulette games & Craps 1 point for every €1 wagered
  • Battle Cards, Red Dog, Poker & Video Poker games 2 points for every €1 wagered
  • all Slot & Instant games 3 points for every €1 wagered

Points can be redeemed at a rate of €1 for every 1000 points. This is comparable to the standard Playtech comp point program at the bottom level and 3x better for slots and instant games.

Closing Thoughts

Having seen both the responses given to a player when dealing with a complaint and the responses they gave to their regulator we're entirely unhappy with the professionalism shown by the iTains N.V. group. That they then flatly refused to discuss the complaint with us just reinforces this poor opinion.

Associated Casinos

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Promotional Terms & Conditions

100% up to €500
Max Bonus 500
Min Deposit 10
Max Bet 5
Type Cashable
Wagering 35xb

This promotion is only available to new players and only once they've made their first deposit.

The Roxx Casino Welcome bonus currently consists of a bonus of 100% up to €500.

The minimum deposit that will trigger the bonus is €10.

This bonus has a wagering requirement of 35xbonus for the deposit bonus.

The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.

The maximum allowed bet with this bonus is 50% of the bonus amount.

There is no maximum win term.

The bonus is cashable.

Game Weightings:

  • Slots 100%
  • Roulette, Video Poker 50%
  • Blackjack 20%

 

 

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