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blacklisted casino thepogg

This casino is blacklisted!

This operator has been Blacklisted by ThePOGG.com due to highly problematic business activities. We consider all Blacklisted operators to be extremely high risk to players and strongly encourage players never to consider handing money to a Blacklisted operator.

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– Non-cooperative with the management of player complaints.

– Long delays on payment of withdrawals.

– Email support takes longer than average to respond.

– Unlicensed – AVOID, AVOID, AVOID!

– Low value registration incentives.


Royal Ace Casino Review

Review last updated - July 2017

OVERVIEW | 1.28/10


Royal Ace casino alongside six other RealTime Gaming casinos make up the Ace Revenue group. Player's with this group have a high likelihood of experiencing slow payment issues.

TRUSTWORTHINESS | 0/10


Due to their Not Recommended status we did not feel comfortable sending a review to any of the venues that previously made up the Virtual group.

The history of the various casino properties involved with the Virtual group is a long and negative one that focuses on a failure to pay players and where they did, payment taking excessive time. The latter of these issues certainly persists today.

More recently the Virtual group have been bought over by a couple of different groups that claim to be entirely separate to the Virtual group - namely the Ace Revenue group and the Gambling Wages group.

However problems similar to those of the past persist with both of these groups leading many players and industry observers to believe that the groups don't in fact have new management, but rather have changed name to outrun their poor reputation.

Currently both groups are on the Not Recommended list at CasinoMeister, Cirrus casino were awarded the 'Worst Casino of 2007' by CasinoMeister, Ace Revenue are listed as 'Predatory' by Affiliate Guard Dog and Gambling Wages while not listed as Predatory are not a program Affiliate Guard Dog are prepared to work with.

The instance of payments taking far longer than they should has continued to be exceptionally high, even for US facing venues. The one positive that we can see is that the vast majority of complaints at Ask Gamblers do now seem to get resolved, the substantial proportion of which relate to slow payment of funds and are resolved through very late payment.

Our December 2013 update found that the Ace Revenue/GWages groups are now trying to atone for the issues of the past. Before we would consider changing our stance on these casinos, the complaint volume would have to drop considerably and no further negative behaviour would have to take place in the next three years.

Unfortunately, during 2016, a large number of slow payment issue again began to crop up across this group. While the groups representatives have been very cooperative and the majority of issues do appear to get resolved, until such time as there is a significant drop off in these types of issues we can't justify changing the status of this group.

Unfortunately, during 2016, a large number of slow payment issue again began to crop up across this group. While the groups representatives have been very cooperative and the majority of issues do appear to get resolved, until such time as there is a significant drop off in these types of issues we can't justify changing the status of this group.

For references see Virtual Group Player Issues

You can see the latest updates to Royal Ace casino's terms and conditions here.

BONUSES | 2 / 10


Deposit Method Restrictions:
Country/Regional Restrictions:

Payout Speed: 2+ months | 0 / 10


Due to their Not Recommended status we have not tested the withdrawal time at the any of the casinos in the Ace Revenue or Gambling Wages group. Due to the massive quantity of complaints related to slow payments from these groups, we believe withdrawals will take a minimum of 2 months.

Minimum Withdrawal - None listed.

Maximum Withdrawal - None listed.

Banking options available - Credit/Debit cards, Skrill (Moneybookers), Neteller, Click2Pay

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software | 6 / 10


Royal Ace casino use RealTime Gaming software for both their download and instant casino. Check out our RealTime Gaming Software Review.

Download

Instant

Table Games – 18

Table Games – 17

Slots – 97

Slots – 29

Video Poker – 18

Video Poker – 28

Jackpots - 10

Jackpots - 0

Customer Service | 0 / 10


Email Testing Record

  • December 2016 - No Response
  • June 2015 - 11 hours 08 minutes
  • November 2014 - 8 hours 15 minutes
  • June 2014 - 9 hours 44 minutes
  • August 2013 - 1 hours 4 minutes

Licensing | 0 / 10


Royal Ace casino do not display any licensing information.

The following countries are allowed to participate with Royal Ace casino – Aland Island, American Samoa, Andorra, Anguilla, Antarctica, Argentina, Aruba, Australia, Austria, Bahamas, Barbados, Belgium, Bermuda, Bonaire, Bouvet Island, Cayman Island, Chile, Christmas Island, Cook Islands, Finland, France, Germany, Greece, Guam, Iceland, Japan, Luxembourge, Marshall Islands, Martinique, Mayotte, Mexico, Monaco, Montserrat, Netherlands, New Caledonia, New Zealand,Niue, Norfolk Island, Northern Mariana, Norway, Portugal, Puerto Rico, San Marino, South Africa, South Korea, Spain, Sweden, Switzerland, Tokelau, USA, Vatican City, Venezula, Virgin Islands

Contact Information;

Contact Information;

Email :[email protected]
[email protected]
[email protected]
[email protected]
Phone :Toll Free 1-888-288-2944
1-888-288-2944
Fax :1-866-725-1124

Restricted Countries


Players from United States NOT accepted.

Royal Ace does not accept players from the following countries: Afghanistan, Asia, Aland Islands, Europe, Albania, Algeria, Africa, Angola, Antigua and Barbuda, Armenia, Azerbaijan, Bahrain, Bangladesh, Belarus, Belize, Benin, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, British Indian Ocean Territory, Brunei Darussalam, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Central African Republic, Chad, China, Cocos (Keeling) Islands, Colombia, Comoros, Congo, The Democratic Republic of The Congo, Costa Rica, Cote D'ivoire, Croatia, Cuba, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands (Malvinas), Faroe Islands, Fiji, Gabon, Gambia, Georgia, Ghana, Gibraltar, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea, Guinea-bissau, Guyana, Haiti, Heard Island and Mcdonald Islands, Honduras, Hong Kong, Hungary, India, Indonesia, Iran, Iraq, Ireland, Isle of Man, Israel, Italy, Jamaica, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Democratic People's Republic of Korea, Kuwait, Kyrgyzstan, Lao People's Democratic Republic, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Macao, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Mauritania, Mauritius, Micronesia, Monaco, Mongolia, Montenegro, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands Antilles, Nicaragua, Niger, Nigeria, Oman, Pakistan, Palau, Palestinia, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn, Poland, Qatar, Reunion, Romania, Russian Federation, Rwanda, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Pierre and Miquelon, Saint Vincent and The Grenadines, Samoa, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, South Georgia and The South Sandwich Islands, Sri Lanka, Sudan, Suriname, Svalbard and Jan Mayen, Swaziland, Syrian Arab Republic, Taiwan, Province of China, Tajikistan, Tanzania, United Republic of, Thailand, Timor-leste, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, United Kingdom, Uruguay, Uzbekistan, Vanuatu, Viet Nam, Virgin Islands, British, Wallis and Futuna, Western Sahara, Yemen, Zambia, Zimbabwe.

Contact


Slots RTP


No RTG casino that we are aware of publishes their slots house edge (RTP) information.

Comp Points


The Royal Ace comp point program offers 1 comp point for every $10 wagered on any game and every 100 comp points can be redeemed for $1. This is in line with the Playtech standard comp point program and above average for the industry.

Closing Thoughts


Alarm bells start ringing as soon as no license information is present on a casino site, but with so many play complaints about this group as well, we need to change the bulb and move from amber to red.

Associated By Company


The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

There are no associated casinos to display.

COMPLAINTS

Royal Ace
Found for the player

Royal Ace - Delay payment/verification trouble

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Royal Ace
Found for the player

Royal Ace - not paying

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Royal Ace
Found for the player

Royal Ace - Runaround/delaying of payment

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Royal Ace
Resolved

Royal Ace - AUTHORIZATION FORM

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