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– No player complaints requiring operator intervention received so far!

– Fast withdrawals.

– Fast response to email support request.

– Operator subject to strong regulatory requirement.

– Competitive incentives for registration.


Royal Panda Casino Review

Review last updated - January 2021.

OVERVIEW | 8.66/10


Royal Panda Casino are owned by Royal Panda Limited which is part of the Leo Vegas Gaming Plc group. This group of operators are amongst the best known brands in the gambling market and are licensed in most major markets. BetUK offer a substantial array of games provided a wind range of providers including Net Entertainment and Microgaming. The site uses a black, read and white colour scheme and their logo is their name with a crown stylised to look like a panda's face above.

Royal Panda is not available in Ontario.

TRUSTWORTHINESS | 8/10


Royal Panda are part of the Leo Vegas Gaming Plc group. This group has been inconsistent in their approach to managing player complaints, but in the vast majority of cases have addressed any issues raised by this service.

Ordinarily we would not work with a group that will not discuss all complaints. However, Leo Vegas' position on complaints is standard amongst the industry giants (few will consider cooperating on complaint management) and Leo Vegas Gaming Plc have been a significant financial contributor to our sister charity BetBlocker. It is our considered opinion that the support that Leo Vegas Gaming Plc has given to BetBlocker - a project that supports thousands of gambling addicts every day - does far more good than their refusal to discuss the odd complaint does harm.

The above being the case we're we're happy to acknowledge that Leo Vegas Gaming Plc policy decisions are a net positive for players, though we would stress to players that if you get in trouble while playing with this group we cannot guarantee we will be able to assist you in every case.

For references see LeoVegas Player Issues

BONUSES | 8 / 10


100% up to €100
Max Bonus 100
Min Deposit 10
Max Bet 7
Type Cashable
Wagering 35xb
Deposit Method Restrictions:
Neteller, PaySafeCard or Skrill
Country/Regional Restrictions:

Terms and Conditions

The Royal Panda Welcome bonus currently consists of a bonus of 100% up to €200 plus 10 complimentary spins on Rich Wilde and the Book of the Dead.

The minimum deposit that will trigger the bonus is €10.

This bonus has a wagering requirement of 35xbonus for the deposit bonus and 35xwinnings for the free spin winnings.

The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.

Players depositing via Neteller, PaySafeCard or Skrill are not eligible to receive this bonus.

The maximum allowed bet is €7 on any single round of play.

There is no maximum win on either the deposit bonus or the complimentary spins.

The bonus is cashable.

Bonus and associated winnings will expire after 90 days if wagering requirements are not completed.

Game Weightings:

  • Classic slots 100%
  • Video slots 100%
  • Table games 10%
  • Video poker 10%
  • Live games 10%
  • Scratch cards 100%
  • Softgames 100%

Available to newly registered players only.

Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.

See full terms and conditions here.

Royal Panda is not available in Ontario.


BONUS: 100% up to €100
Try another casino
Value to Player for:
$14.75
Bonus Value
low roller
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Payout Speed: 24h | 10 / 10


The Royal Panda website states that ewallet withdrawals are paid instantly

Minimum withdrawal – £10.

Maximum withdrawal – £100000

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software | 10 / 10


RoyalPanda casino use Net Entertainment software for their instant play casino. They also offer some https://thepogg.com/casinosoftware/microgaming/">Microgaming slots games. To find out more check out our Net Entertainment Software Review.

Game selections are as follows;

Instant

Table Games – 56

Slots – 1770

Video Poker – 6

Live –47

Jackpot – 63

Customer Service | 7 / 10


Email Testing Record

  • January 2021 - 20 hours 42 minutes.
  • November 2016 - 19 minutes
  • June 2015 - 34 minutes
  • June 2014 - 2 hours 25 minutes

Licensing | 10 / 10


RoyalPanda hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. RoyalPanda currently use eCogra. You can find further information regarding this regulator's complaint policies here.
  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

Restricted Countries


Players from United States NOT accepted.

Royal Panda does not accept players from the following countries: Afghanistan, Asia, Aland Islands, Europe, Albania, Algeria, Africa, American Samoa, Oceania, Andorra, Angola, Anguilla, North America, Antarctica, Antigua and Barbuda, Argentina, South America, Armenia, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Bouvet Island, British Indian Ocean Territory, Brunei Darussalam, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo, The Democratic Republic of The Congo, Cook Islands, Costa Rica, Cote D'ivoire, Croatia, Cuba, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands (Malvinas), Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guinea-bissau, Guyana, Haiti, Heard Island and Mcdonald Islands, Holy See (Vatican City State), Honduras, Hong Kong, Hungary, Indonesia, Iran, Iraq, Israel, Italy, Jamaica, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Democratic People's Republic of Korea, Republic of Korea, Kuwait, Kyrgyzstan, Lao People's Democratic Republic, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Macao, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Moldova, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Northern Mariana Islands, Oman, Pakistan, Palau, Palestinia, Panama, Papua New Guinea, Paraguay, Philippines, Pitcairn, Poland, Portugal, Puerto Rico, Qatar, Reunion, Romania, Russian Federation, Rwanda, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Pierre and Miquelon, Saint Vincent and The Grenadines, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Georgia and The South Sandwich Islands, Spain, Sri Lanka, Sudan, Suriname, Svalbard and Jan Mayen, Swaziland, Sweden, Syrian Arab Republic, Taiwan, Province of China, Tajikistan, Tanzania, United Republic of, Thailand, Timor-leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, United States Minor Outlying Islands, Uruguay, Uzbekistan, Vanuatu, Venezuela, Viet Nam, Virgin Islands, British, Virgin Islands, U.S., Wallis and Futuna, Western Sahara, Yemen, Zambia, Zimbabwe.

Contact


Contact Information;

Phone :+353 (0) 1 433 3870

Slots RTP


RoyalPanda casino publish the RTP figures for their slots games.

Comp Points


Royal Panda offer a comp point program called Loyalty Panda Points (LPP). You earn LPPs at the following rates;

  • Slots, Scratchcards and Soft Games wager $10 to receive 1 LPP
  • Roulette wager $25 to receive 1 LPP
  • Table games, Video Poker and Live Casino wager $50 to receive 1 LPP

Points can be converted into a selection of prizes or bonuses. For the purposes of comparison we'll look at bonuses and only the best value bonus.

For best value for money players should save their points for the $50 No Deposit Bonus for 8300. Even playing the top earning games this program requires about 60% more play to get the same cash value, there is a wagering requirement associated with the bonus and despite this being a No Deposit Bonus the wagering cannot be completed with bonus funds so you will have to have cash funds (i.e. deposits) in your account to complete the wagering requirement.

Closing Thoughts


While we would love to see the extended Leo Vegas group step forward and address every complaints that we see coming through, the complaint volumes are comparatively small given the sheer scale of this group and the commitment they've shown to supporting vulnerable players via BetBlocker is nothing short of exemplary. Player's choosing to play with Royal Panda should be aware that we cannot always guarantee we will be able to assist with complaints, but given the low chances of this happening this is a high quality operation overall.

Associated By Company


The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

Other Associations


We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.

COMPLAINTS

Royal Panda
Resolved

Royal Panda - Not Sending Successful Withdrawal After 6 Months Passed

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Royal Panda
Declined

Royal Panda - Selfexclusion refund

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Royal Panda
Resolved

Royal Panda - Self Exclusion

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Royal Panda
Resolved

Royal Panda - keeping my deposit

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