Sapphire Rooms: Not Recommended
Sapphire Rooms is not recommended!.
Sapphire Rooms Casino REVIEW
Players from United States cannot play at Sapphire Rooms casino.
Review last updated - April 2022.
Sapphire Rooms Casino was established in 2015 and runs on the Nektan platform. Sapphire Rooms Casino is licensed by the Gibraltar Gambling Commission and the UKGC. They provide a range of games from NextGen Gaming and IGT. Their site design is fairly plain in nature and features a great deal of blue linking to the eponymous sapphire. Their logo is their name in white in a scroll script with a large blue sapphire stone to the left-hand side.
Below we highlight the terms that players should be aware of when playing with Nektan run properties.
Maximum Win Cap - the casino institutes a maximum win clause to the effect that they will not pay out any more than £250,000 on any of their games - the exception being progressive jackpots as per Term 7.11: "The maximum pay-out on our games is £250,000 with the exception of any Progressive Jackpot pay-out. Progressive Jackpot pay-outs will be paid in full." 22/09/2018
Dormancy Clause - "10.2.1 A reasonable administration fee of £15.00/€15/150kr/$15 per month (or, should the account balance be less than £15.00/€15/150kr/$15, an amount equal to the remaining balance) until the account balance is zero. These charges will be withdrawn from your Account until the earlier of (a) the account balance being reduced to zero or (b) the account being re-activated by the use of your account." - 22/09/2018. While this is a significant improvement over previous dormancy terms offered by this group, £15/month is 3x the industry average charge for the management of dormant accounts and is significantly more than could be considered "reasonable" for the "administration of such accounts, which is minimum.
The Nektan license is non-responsive to player complaints submitted to this service.
For references see Nektan Player Issues
200% up to £50
Terms and Conditions
The Sapphire Rooms Welcome bonus currently consists of a bonus of 200% up to £50 plus 50 complimentary spins on Starburst.
The minimum deposit that will trigger the bonus is £10.
This bonus has a wagering requirement of 30x(deposit+bonus) for the deposit bonus and 30xwinnings for the free spin winnings.
The bonus is structured so that only wagering with bonus funds, which are stacked beneath the deposited funds, counts towards the wagering requirement. This also means that bonus restrictions, do not apply while you are wagering with your deposited funds. In other words as long as you are only using deposited funds you can withdraw at any time you like.
The maximum allowed bet is 50% of the bonus on any single round of play.
The bonus carries a maximum win of 4x bonus amount.
The bonus is cashable.
- Dracula, Guns 'N' Roses, Jimi Hendrix, Divine Fortune, The Invisible Man, Cleopatra MegaJackpot, Siberian Storm Megajackpot, Megajackpots Isle O'Plenty, Wolf Run Megajackpot, Star Lanterns Megajackpot, Gong Xi Fa Cai, More Monkeys Stellar Jackpot, Genie Jackpots, Winstar, Justice League, Batman, Superman, The Flash, Green Lantern, An Evening with Holly Madison, Psycho, James Dean, The Pig Wizard, Thunderstruck II, Avalon, Wheel of Fortune on Tour, Champion Raceways, Slot O Gold, Super Spinner, Super Diamond Deluxe, Roulette, Blackjack
Available to newly registered players only.
Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.
BONUS CODE: NATry another casino
Payout Speed: 72 hours
Sapphire Room Casino state that it takes three days for a withdrawal on their website.
Maximum Withdrawal - None.
Minimum Withdrawal - £20.
15% transaction fee charged for Boku payment method.
Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers).
We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.CLICK HERE TO JOIN NETELLER
Email Testing Record
- January 2021 - No response.
- June 2020 - won't answer without an account.
- September 2019 - 1 hour 15 minutes.
- May 2019 -No response.
- December 2018 - 22 minutes
- December 2016 - 9 hours 19 minutes
- October 2015 - 11 minutes
Sapphire Room hold the following gambling licenses :
- United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. SapphireRooms currently use IBAS. You can find further information regarding this regulator's complaint policies here.
- Gibraltar Gaming Commission - The GGC is one of the more reputable online gaming regulators, but we are aware of a serious software issue where they failed to uphold their own technical standards. You can find further information regarding this regulator's complaint policies here.
The following countries are disallowed from playing at Sapphire Rooms Casino: USA and its territories.
|Email :||[email protected]|
|Address :||Nektan Ltd.|
|23 Portland House|
|Address :||Nektan Ltd.|
|2.1 Waterport Place|
|2 Europort Avenue|
Players from United States NOT accepted.
Sapphire Rooms does not accept players from the following countries: American Samoa, Oceania, Guam, South Africa, Spain, United States, United States Minor Outlying Islands, Virgin Islands, U.S..
Sapphire Rooms Casino provides the RTPs for all of their slots games.
After years of close to zero complaints against Nektan operators, we have seen a flurry of complaints recently and sadly, Nektan has also taken the position that they will not cooperate with this service to resolve complaints. Not recommended.
Associated By Company
Best Casinos: United States