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6.30

Slots Village Status: Needs Work

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Slots Village Casino

Overview

Review last updated – November 2018

Slots Village is a casino operated by Fifth Street. It is licensed by the master license holder Curacao eGaming in Curacao. They are a sister property to 6 other casinos and 7 bingo sites operating on the Revenue Giants affiliate program. They offer a selection of games from: Betsoft and Rival software platforms. The home page uses a navy blue theme.

Trustworthiness

 - 7 / 10

Slots Village are part of a group of operators that are represented by the Revenue Giants affiliate program and who run on the Fifth Street (previously Engage Entertainment) platform. Historically there have been a number of issues with the operators making up this group that have prevented us managing player complaints appropriately. As of early 2018 we have managed to establish a constructive and positive dialogue with this operator that has allowed us to address the historic issues. We are now confident that any future player issues will be handled in an appropriate manner.

Assuming that Slots Village and the Fifth Street group maintain this responsive approach and all player issues are successfully resolved their Trustworthiness score will increase by 1 point every 6 months to a maximum of 8.

Only operators holding our Deposit Guarantee seal qualify to obtain a Trustworthiness score higher than 8.

For references see Revenue Giants Group Player Issues and Engage Entertainment Group Player Issues

Bonuses

 - 6 / 10

To find out how our bonus ratings are calculated see Bonus Rating System.

Bonus;

300% up to $1000

Sticky - you will receive this bonus when you deposit and can never withdraw it. When you've completed the wagering requirements the bonus will be removed from your account at the time of your first withdrawal.

Wagering Requirements;

  • Slots - 33.4xbonus
  • Blackjack - 11134xbonus
  • Roulette - 2784xbonus
  • Bacarrat - 334xbonus
  • Video Poker - 167xbonus

Adjustments to ratings;

Game Weightings (already account for in Wagering Requirements)

  • Slots 100%
  • Video Poker 20%
  • Casino War, Mini-Baccarat, Keno, Weed Whacker 10%
  • Blackjack 0.3%
  • Roulette, Craps 1.2%


Notes



Payout Speed: 7 days

 - 2 / 10

The Slots Village website states that withdrawals will be paid within 7 business days.

Minimum withdrawal - Not defined.

Maximum withdrawal - Not defined.

Banking options available - Credit/Debit cards, BitCoin

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

CLICK HERE TO JOIN NETELLER

Software

 - 10 / 10

Slots Village Casino currently offer games from both Rival and Betsoft.

Game selections are as follows;

Instant

Table Games – 40

Slots – 720

Video Poker – 106

Live - 13

Customer Service

 - 10 / 10

Email Testing Record

  • May 2018 - 1 hour 30 minutes
  • November 2016 - No Answer
  • June 2015 - 13 hours 24 minutes
  • November 2014 - 38 minutes
  • June 2014 - 50 minutes
  • December 2013 - No Response
  • June 2013 - 7 hours 54 minutes
  • April 2013 - 1st email - 32 minutes

Licensing

 - 2 / 10

Slots Village hold the following gambling licenses :

  • Curacao eGaming - Slots Village casino are licensed in Curacao by the Curacao eGaming Master License holder. We have had no success contacting this license holder, either directly or via the affected player, about player complaints and consider them to be completely non-responsive. You can find further information regarding this regulator's complaint policies here.

Restricted Countries

Slots Village does not accept players from the following countries: Bulgaria, Costa Rica, Denmark, Israel, Poland, Romania, Ukraine.

Contact

Contact Information;

Email : support@slotsvillage.ag
Phone : 1-800-274-7345
Fax : 1-703-991-8879

Slots RTP

Slots Village casino do not publish the house edge (RTP) information for any of their slots games.

Comp Points

Slots Village casino do not offer a comp point program.

Closing Thoughts

The recent change in position of Fifth Street's approach to the management of player complaints would have been a great start in itself moving forward, but they've demonstrated that their intentions on this front are legitimate by going back and reviewing historic issues. We're really happy to be giving this group the chance to set the record straight and look forward to developing our relationship with them as time passes.

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