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– No player complaints requiring operator intervention received so far!

– Long delays on payment of withdrawals.

– Email support takes longer than average to respond.

– No effective regulation. Licensed in name only.


Slots Village Casino Review

Review last updated - August 2022.

OVERVIEW | 5.30/10


Slots Village is a casino operated by Fifth Street. It is licensed by the master license holder Curacao eGaming in Curacao. They are a sister property to 6 other casinos and 7 bingo sites operating on the Revenue Giants affiliate program. They offer a selection of games from: Betsoft and Rival software platforms. The home page uses a navy blue theme.

 

 

 

TRUSTWORTHINESS | 7/10


Slots Village are part of a group of operators that are represented by the Revenue Giants affiliate program and who run on the Fifth Street (previously Engage Entertainment) platform. Historically there have been a number of issues with the operators making up this group that have prevented us managing player complaints appropriately. As of early 2018 we have managed to establish a constructive and positive dialogue with this operator that has allowed us to address the historic issues. We are now confident that any future player issues will be handled in an appropriate manner.

Slots Village hold a very weak license and as such cannot hold a Trustworthiness score higher than 7.

BONUSES | 6 / 10


Deposit Method Restrictions:
Country/Regional Restrictions:

Payout Speed: 7 days | 2 / 10


The Slots Village website states that withdrawals will be paid within 7 business days.

Minimum withdrawal - Not defined.

Maximum withdrawal - Not defined.

Banking options available - Credit/Debit cards, BitCoin

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software | 10 / 10


Slots Village Casino currently offer games from both Rival and Betsoft.

Game selections are as follows;

Instant

Table Games – 40

Slots – 720

Video Poker – 106

Live - 13

Customer Service | 0 / 10


Email Testing Record

  • January 2021 - no response.
  • June 2020 - won't answer without an account.
  • September 2019 - 2 days, 3 hours and 1 minute.
  • May 2019 - 22 hours 54 minutes.
  • May 2018 - 1 hour 30 minutes
  • November 2016 - No Answer
  • June 2015 - 13 hours 24 minutes
  • November 2014 - 38 minutes
  • June 2014 - 50 minutes
  • December 2013 - No Response
  • June 2013 - 7 hours 54 minutes
  • April 2013 - 1st email - 32 minutes

Licensing | 2 / 10


Slots Village hold the following gambling licenses :

  • Curacao eGaming - Slots Village casino are licensed in Curacao by the Curacao eGaming Master License holder. We have had no success contacting this license holder, either directly or via the affected player, about player complaints and consider them to be completely non-responsive. You can find further information regarding this regulator's complaint policies here.

Restricted Countries


Players from United States NOT accepted.

Slots Village does not accept players from the following countries: Bulgaria, Costa Rica, Denmark, Germany, Israel, Poland, Romania, Spain, Ukraine, United States, United States Minor Outlying Islands, Virgin Islands, U.S..

Contact


Contact Information;

Email : [email protected]
Phone :1-800-274-7345
Fax :1-703-991-8879

Slots RTP


Slots Village casino do not publish the house edge (RTP) information for any of their slots games.

Comp Points


Slots Village casino do not offer a comp point program.

Closing Thoughts


The recent change in position of Fifth Street's approach to the management of player complaints would have been a great start in itself moving forward, but they've demonstrated that their intentions on this front are legitimate by going back and reviewing historic issues. We're really happy to be giving this group the chance to set the record straight and look forward to developing our relationship with them as time passes.

Associated By Company


The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

Other Associations


We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.

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