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1.45

Slots Zoo Status: Blacklisted

Slots Zoo Casino

Overview

Review last updated – August 2017

Slots Zoo Casino are part of the Alpha Interactive Solutions N.V. group. We believe that it is highly likely that this company are related to the Game Tech N.V. group for reasons detailed in the Trustworthiness section. This group are were previously regulated by the Malta Gaming Authority but moved their license around the time that there were ongoing disagreements between themselves and the regulator regarding the management of player complaints. This platform has previously been caught using pirated Net Entertainment games.

Trustworthiness

 - 0 / 10

During our investigations for this review we have established what in our opinion is a high likelihood that the Alpha Interactive Solutions N.V. Group are being operated in conjunctions with the Game Tech Group N.V. The factors that have led us to this conclusion are the near identical web design and very closely matching General Terms and Conditions documents. You can read a full report into our investigation here. As such we consider Alpha Interactive Solutions N.V. - as part of the same overarching group.

(-1)Despite not holding a UKGC license, and therefore being unable to legally accept sign-ups from UK players, casino support assured us that they do accept players from the UK.

During the background research on this group of casinos we did find some substantially negative reports, both seemingly from the same player at different portals, revolving round Conan casino seizing over $30k due to breach of Terms and Conditions. As it turns out, it seems that two bonuses were added to the players account in quick succession, one large bonus (£600) and another small bonus (£30). The casino then enforced the maximum bet rule for the smaller bonus so the player’s wagers of £100/hand breached the term. In the instance of two bonuses being added to the account in such a short time frame (the player claims they must have been added at exactly the same time and the casino claim there was a 2 minute delay), we would be inclined to view these as the same bonus. To seize such a large win on what can only be considered dubious grounds certainly isn’t a great confidence booster.

In late 2014 a situation came to light where an affiliate was found to be hacking into other sites and posting their gambling links on these sites without the owners knowledge or permission. This activity is clearly illegal and unethical. The majority of casinos that were receiving traffic from this affiliate closed the affiliate's accounts upon finding out what the affiliate was doing, however some casinos, whether via intent or insufficient security policies, continued to be listed on these sites for many months after the activity of this affiliate came to light. Many other brands managed to quickly take action to get themselves removed from the hacked sites (closing the affiliate account down and ensuring that new accounts could not be open).

In early 2016 this group were caught running pirated Net Entertainment games.

The Game Tech Group N.V. license holders were previously licensed by the MGA. After legal consultation the MGA were advised that the terms this group use to limit the maximum allowed bet during non-bonus play contravened EU consumer protection law. On this basis the MGA instructed the license holders to repay confiscated funds tied to a complaint that occurred while they held an MGA license. The Game Tech Group N.V. refused to do so and subsequently became non-responsive.

For references see AffPower Group Player Issues

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

Bonuses

 - 3 / 10
200% up to €400
Max Bonus 400
Min Deposit 20
Max Bet 20%xb
Type Sticky
Wagering 30x(d+b)
BONUS CODE: ZSLOTS200 CLAIM BONUS
Value to Player for:
-€4.02
Bonus Value
low roller
low
mid roller
low
high roller
low
superhigh roller
low

Payout Speed: 7 days

 - 3 / 10

The Slots Zoo Casino website states that they aim to pay withdrawals within 5 business days, which is roughly equivalent to 7 days if you withdraw at the start of the weekend.

Minimum withdrawal - €100

Maximum withdrawal - €5000 every 30 days

Players should be aware of the following term:

"If a player's accumulated deposit amount does not exceed €200, player will be entitled only up to X10 last deposit. This maximum payout will be enforced also in cases where the player made additional deposits which were deemed at the sole discretion of the Casino to have been made in order to exceed the €200 accumulated deposit amount."

Banking options available - Credit/Debit cards, Bank Transfer, Neteller, Skrill (Moneybookers), UKash and Webmoney

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 5 / 10

Slots Zoo use GameScale software for their instant play casino. Check out our GameScale Software Review.

Game selections are as follows;

Instant

Table Games – 22

Slots – 300

Video Poker – 8

Customer Service

 - 0 / 10

Email Testing Record

  • July 2017 - No Response.

Licensing

 - 2 / 10

SlotsZoo hold the following gambling licenses :

  • Curacao eGaming - SlotsZoo are licensed by Cyberluck, the Curacao eGaming Master License holder. We have had no success contacting this license holder, either directly or via the affected player, about player complaints and consider them to be completely non-responsive. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with SlotsZoo - Afghanistan, Albania, Algeria, Angola, Cambodia, Ecuador, Guyana, Hong Kong, Indonesia, Iran, Iraq, Israel, Kuwait, Lao, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, South Korea, Sudan, Singapore, Syria, Spain, Taiwan, Uganda, the United States of America, the United Kingdom, Yemen, Zimbabwe

Contact Information;

Email - Lucky Affs.

Restricted Countries

Slots Zoo does not accept players from the following countries: Afghanistan, Albania, Algeria, American Samoa, Angola, Cambodia, Ecuador, Guam, Guyana, Hong Kong SAR China, Indonesia, Iran, Iraq, Israel, Kuwait, Laos, Myanmar [Burma], Namibia, Nicaragua, North Korea, Pakistan, Panama, Panama Canal Zone, Papua New Guinea, Philippines, Singapore, South Africa, South Korea, Spain, Sudan, Syria, Taiwan, Turkey, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, Uganda, United Kingdom, United States, Yemen, Zimbabwe.

Slots RTP

Slots Zoo casino do not publish the house edge (RTP) information for any of their slots games.

Comp Points

Slots Zoo casino do not appear to offer any form of comp point program.

Closing Thoughts

When it comes to rogue online casino groups, Game Tech N.V. should probably be considered #1 on the list. Given the strong and demonstrateable ties between Alpha Interactive Solutions N.V. and Game Tech we urge all players to avoid playing with any casino associated with this group in the strongest possible manner.

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Promotional Terms & Conditions

200% up to €400
Max Bonus 400
Min Deposit 20
Max Bet 20%xb
Type Sticky
Wagering 30x(d+b)

This promotion is only available to new players and only once they've made their first deposit.

The Slots Zoo Welcome bonus currently consists of a bonus of 200% up to €400.

The minimum deposit that will trigger the bonus is €20.

This bonus has a wagering requirement of 30x(deposit+bonus) for the deposit bonus.

The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.

The maximum allowed bet while playing with this bonus is 20% of the bonus received.

The maximum allowed win is 10xdeposit.

This bonus is sticky which means that it can never be withdrawn. Once you have completed the wagering requirement the bonus will be removed from your account at the time of your first withdrawal.

Game Restrictions:

  • All non-slots games are restricted.

 

 

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