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5.35

Slotsmoon Status: Not Recommended

Slotsmoon Casino

Overview

Review last updated – August 2017

Slotsmoon casino are part of the Aspire Global group. They are licensed in the United Kingdom by the UKGC and Malta by the MGA. They use Net Entertainment, NextGen Gaming and Amaya. Their site uses a blue and grey colour pallet.

Trustworthiness

 - 3 / 10

Slotsmoon are the sister casino to Staybet casino. Staybet have been involved in the confiscation of a significant win from a player due to a maximum bet term violation while playing with a bonus. Ordinarily we would not view this as problematic, however in this case the single bet violation lost, causing detriment to the player, benefit to the casino and having no impact on the balance being confiscated. Where these terms are intended to prevent abusive behaviour, in this case there's no evidence to support a claim of abuse. The single bet violation was clearly a mistake and was used in an opportunistic fashion by the operator to avoid paying. We view this to be predatory behaviour.

For references see Staybet Player Issues

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

Bonuses

 - 9 / 10
100% up to £200
Max Bonus 200
Min Deposit 10
Max Bet 5.50/15%xb
Type Cashable
Wagering 35xb
20 complimentary spins on Starburst
# of Spins 20
Spin Value 0.10
Max Bet 5.50/15%xb
Max Win NA
Wagering 35xw
BONUS CODE: NA CLAIM BONUS
Value to Player for:
£13.69
Bonus Value
low roller
high
mid roller
high
high roller
high
superhigh roller
high

Payout Speed: 5 days

 - 5 / 10

The Slotsmoon website states that Neteller withdrawals will be paid within 3 business days (5 days).

Minimum Withdrawal - €10

Maximum Withdrawal - €10000/month.

Banking options available - Visa, MasterCard, Moneybookers (Skrill), Neteller, EntroPay, PaySafeCard, UKash, Click2Pay

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 5 / 10

Slotsmoon use Net Entertainment, NextGen Gaming and Amaya software with a very limited selection of games.

Game selections are as follows;

Instant

Table Games – 5

Slots – 211

Video Poker – 2

Live – 10

Customer Service

 - 8 / 10

Email Testing Record

  • July 2017 - 11 hours 47 minutes.

Licensing

 - 10 / 10

Slotsmoon Casino hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Slotsmoon Casino currently use IBAS. You can find further information regarding this regulator's complaint policies here.
  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

The following countries are allowed to participation with Slotsmoon Casino - South Africa, United States

Contact Information;

Email : Care@Slotsmoon.com
Phone : 02033189367

Affiliate Program - Staybet Partner.

Restricted Countries

Slotsmoon does not accept players from the following countries: American Samoa, Guam, South Africa, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United States.

Slots RTP

Slotsmoon Casino only publishes the House Edge/Return to Player (RTP) figures for their Net Entertainment slots games.

Comp Points

Slotsmoon casino do run a comp point program. For every €40 wagered on any game you will earn 1 comp points. Comp points can be redeemed for bonuses at a rate of 35 comp points to €1. These bonuses carry standard wagering requirements.

Closing Thoughts

The actions that we've seen Staybet - Slotsmoon's sister property - take are such that we would recommend that player's find an alternative casino to play with. Good casinos understand that they have terms for a reason, not simply to get them out of paying.

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Promotional Terms & Conditions

100% up to £200
Max Bonus 200
Min Deposit 10
Max Bet 5.50/15%xb
Type Cashable
Wagering 35xb
20 complimentary spins on Starburst
# of Spins 20
Spin Value 0.10
Max Bet 5.50/15%xb
Max Win NA
Wagering 35xw

This promotion is only available to new players and only once they've made their first deposit.

The Slotsmoon Welcome bonus currently consists of a bonus of 100% up to £200 plus 20 complimentary spins on Starburst.

The minimum deposit that will trigger the bonus is £10.

This bonus has a wagering requirement of 35xbonus for the deposit bonus.

The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.

The maximum allowed bet is £5.50 of 15% of the bonus, whichever is greater, on any single round of play.

There is no maximum win on either the deposit bonus or the complimentary spins.

The bonus is cashable.

Game Weightings:

  • All Netent games , Big Bad Wolf, Treasure Island, Diamond Tower, Serengeti Diamonds, Frog N flies, Medusa 2, Foxin wins, Moon Temple, King Kong, Creature from the Black Lagoon, Frankenstein, Crime Scene, Thunderstruck II, Mermaids Millions, Alaskan Fishing, What A Hoot, Football Star, Bikini Party, Game of Thrones, Bar Bar Black Sheep, Avalon, Immortal Romance, Double Play Superbet, Spin Sorceress, Witch Pickings, Poltava, DJ Wild, Lost Vegas 50%
  • All Blackjack games, Magic Spinner 10%
  • All Video Poker games, All Roulette games, All Quick Play games, Hi Lo Fever, All Baccarat games, 3 Card Poker, Blood Suckers, Jackpot 6000, Keno, Cloud Quest, Tower Quest, Pearls of India 0%
  • All other games 100%

 

 

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