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3.22

Smile Bingo Status: Not Recommended

Affiliate Program:
Jumpman Affiliates

Smile Bingo Casino

Overview

Review last updated – November 2017

Smile Bingo is part of an extensive group of bingo and slots providers running on the Jumpman Gaming Limited platform. It holds dual licenses with the AGCC in Alderney, and the UKGC  in the United Kingdom- it uses eCOGRA as its ADR for UK players lodging complaints. Smile Bingo is platform mates with over 84 other bingo and slots sites and full details of all of its sister properties can be found on the UKGC license page for Jumpman Gaming Limited. Smile Bingo offer a limited range of games, slots and bingo by: NYX Gaming, Quickspin, Chance Interactive, Foxium, PariPlay, NextGen Gaming, iSoftBet, IWG, Gamery, ELK StudiosNet Entertainment and Microgaming. Smile Bingo’s site design is bright in cheerful in keeping with its name.  Its logo is its name in light and dark orange enclosed in a could with a smiley cartoon bee above it , waving cheerfully at the public. The site landing page is simply a bright sky blue and fantasyscape incorporatin bright toadstools and bees carrying buckets of honey. Smile Bingo have no outstanding complaints at any of the major gambling portals.

Trustworthiness

 - 3 / 10

Smile Bingo are Not Recommended as a result of their dormancy/inactivity clause which we consider to be predatory. It states that players that have not been active for 180 days will receive an email to that effect and then all funds in their account will be forfeit to the company. Dormancy/Inactivity should never be used an excuse to seize a full balance. Furthermore Smile Bingo do not exclude Progressive Jackpots from their maximum withdrawal limits - since Progressive Jackpot winnings are paid by the software provider and not the site operator, there is no excuse for withholding full payment from Progressive Jackpot winners. In addition the T&Cs state that players that self-exclude at Rocket Bingo will have their accounts at sister properties closed but no details are given as to what these numerous properties actually are.

Payout Speed: 12 days

 - 0 / 10

The Smile Bingo website indicates that some withdrawals can take up to 12 days.

Maximum withdrawal - £1,000 per day; £3,000 per week; £5,000 per month.

Minimum withdrawal - £30.

Banking options available - Credit/Debit cards.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 3 / 10

Smile Bingo Casino use Net Entertainment, Microgaming, NextGen Gaming, Elk Studios software and games by: NYX Gaming, Quickspin, Chance Interactive, Foxium, PariPlay, iSoftBet, IWG and Gamery.

Game selections are as follows:

Instant

Table Games – 0

Slots – 53

Video Poker – 0

Live – 0

Jackpot – 2

Customer Service

 - 9 / 10

Email Testing Record

  • October 2017 - 3 hours 48minutes.

Licensing

 - 10 / 10

Smile Bingo hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Smile Bingo currently use eCOGRA. You can find further information regarding this regulator's complaint policies here.
  • Alderney Gambling Control Commission - The AGCC are one of the stronger regulatory authorities operating within the online gambling market. You can find further information regarding this regulator's complaint policies here.

Restricted Countries

Smile Bingo does not accept players from the following countries: Afghanistan, Algeria, Australia, Bahamas, Bahrain, Brunei, China, Cyprus, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Greece, Hong Kong SAR China, India, Indonesia, Iran, Israel, Japan, Jordan, Libya, EU, New Zealand, North Korea, Pakistan, Russia, Saudi Arabia, South Korea, Sudan, Taiwan, Thailand, Turkey, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United Arab Emirates, United States, Vietnam.

Contact

Contact Details:

Email : support@smilebingo.com

Slots RTP

Smile Bingo Casino only publish the house edge/RTP figures for the slots games that have them already inbuilt into their game files - this is in violation of the terms of their UKGC license which stipulates that the RTP figures must be provided for ALL games offered. Further to this even the RTPs given can only be viewed once a player had opened an account with this operator - not best practice.

Comp Points

This operator offers a VIP system for gathering "Kudos": each £1 bet gathers 1 Kudos and then players can achieve a variety of different levels depending on the size of their deposits.

  • Newbie: Up to 100 Kudos.
  • Expert: 101 - 1,000 Kudos.
  • Pro: 1,001 – 2,500 Kudos.
  • VIP: 2501 - 5,000 Kudos.
  • Legend: 5,000+ Kudos.
  • Full details can be found on the casino website.

    Closing Thoughts

    Smile Bingo are part of the Jumpman Gaming group - a very large range of slots and bingo sites. The welcome bonus offered is somewhat disappointing and by no means guarantees players any sort of prize at all. Of greater concern is the predatory dormancy clause implemented by this group and the fact that they do not exclude progressive jackpot wins from their maximum withdrawals. Restricted countries are not given in alphabetical order on site which makes this difficult for players to navigate. It should be noted that only 5 withdrawals can be made in a single week at this venue. Suffice to say there are other operators offering more hospitable conditions for players and greater incentives for player loyalty.

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