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5.64

Spinshake: Recommended

Top Casinos: United Kingdom

Spinshake Casino

Players from United Kingdom are welcome at Spinshake casino.

Overview

Review last updated – June 2020.

Spinshake Casino are owned by Grasswood and they are operating on the Aspire Global International Ltd platform. They are dual licensed: firstly in the United Kingdom by the UKGC; secondly in Malta by the MGA. They use IBAS as their ADR. Spinshake offer a mediumselection of games, around 410, across the live, table and slots categories by software providers including: Net Entertainment, NextGen Gaming and Amaya. Their site utilises a colour palette of: mint, yellow, purple and white – its logo is its name in mint and yellow with lines denoting movement surrounding it to make it appear as if it is shaking.

Trustworthiness

 - 8 / 10

Below we highlight the terms that players should be aware of when playing with Aspire Global run properties.

Dormancy Term - Term 4.5.1 states: "Starting 1 October 2016, if you are a UK resident and you have not logged in to your Player Account for six (6) consecutive months, then your Player Account will be considered as "dormant account" and We will charge a monthly maintenance fee that will be deducted from the balance of your account. Such fee being the higher of: (a) ten (10) percent of the then current balance of the account; or (b) GBP 5, until the balance of the account reaches zero." 24/07/2018

Responsible Gambling - Term 4.6 states: "To recover funds from dormant or closed accounts, player can log in at any time and request withdrawal of any funds present in the account. Prior closing an account, WE ensure that all funds have been withdrawn. If the account is blocked due to fraud, and the account has a remaining balance, refunds will be issued on deposits made as winnings will be forfeited by a player who violates the terms of use and/or the bonus policy. If a player decides to exclude himself temporarily, and a balance is kept in the account, the funds will only be available to the player once the exclusion has ended. In case of permanent exclusion, player will be advised to requires a cash-out as soon as the request is received." Specifically we have concern with this term enforcing a lock on withdrawing funds if an exclusion is requested. Exclusions should limit the facility to lose further funds, but should not limit access to withdraw funds already within the account. This could be viewed as a disincentive to making use of responsible gambling tools. In our opinion it is likely that the operator would not enforce this aggressively (i.e. they would accommodate withdrawal requests from excluded players), but we are uncomfortable with this being stated within terms and conditions.

Timeline for the Provision of Identification Documentation - Term 2.4 states: "We reserve the right at any time to request from You evidence of age in order to ensure that minors are not using The Company Services. We further reserve the right to suspend or cancel Your Player Account and exclude You, temporarily or permanently, from using The Company Services if satisfactory proof of age is not provided or if We suspect that you are underage and such satisfactory proof is not provided by You within five (5) days of our requesting such proof, Your Player Account shall be closed and You shall forfeit all funds in Your Player Account, such decision shall be final, binding and not subject to appeal." 24/07/2018. Giving a player only 5 days to submit identification documentation leaves players with a very short window if there are any issues that need to be addressed.

Maximum Bet bonus term - "When a bet abuses the betting system – regardless of which game it was placed on – it will not count towards a player’s wagering requirements. If the player placed single bets equal to or greater than £4 or £0.50 per line or 15 percent of the bonus amount before the wagering requirements for the bonus have been met, we reserve the right to withhold any amount in excess of the player’s original deposit from a player’s withdrawal. In addition, if a player deposited with Skrill or Neteller and placed single bets equal to or greater than £2.50 of the bonus amount before the wagering requirements for the bonus have been met, we reserve the right to withhold any amount in excess of the player’s original deposit from a player’s withdrawal." - The inclusion of "or equal to" is of no significant or relevant benefit to the operator in terms of prevention of bonus abuse and as such serves only to trip up players who skim read the terms. 25/09/19

ThePOGG.com serves as an Alternative Dispute Resolution (ADR) service for Aspire Global license as part of their MGA license requirements. This means that we can offer legally binding rulings for all complaints submitted to this service from jurisdictions subject to the MGA license.

Bonuses

Payout Speed: 72 hours

 - 8 / 10

The operator's website states that withdrawals pend for 2 days and then Neteller withdrawals will be paid within 24 hours after the pending period.

Minimum Withdrawal - ?

Maximum Withdrawal - ?

Banking options available - Credit/Debit cards, Skrill, Neteller, PaySafeCard.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

CLICK HERE TO JOIN NETELLER

Software

 - 8 / 10

Spinshake Casino use Net Entertainment, NextGen Gaming and Amaya software with a very limited selection of games.

Game selections are as follows:

Jackpots - ?

Instant

Table Games – 32

Slots – 332

Video Poker – ?

Live – 27

Customer Service

 - 0 / 10

Email Testing Record

  • October 2019 - No response.
  • June 2019 - No response.

Licensing

 - 10 / 10

Spinshake hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Spinshake currently use IBAS. You can find further information regarding this regulator's complaint policies here.
  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. ThePOGG.com acts as the ADR service used by Winner's Magic Casino for their MGA license. You can find further information regarding this regulator's complaint policies here.

Restricted Countries

Players from United Kingdom accepted.

Spinshake does not accept players from the following countries:Australia, South Africa, Sweden, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United States.

Contact

Contact Information:

Email : [email protected]

Slots RTP

Spinshake Casino only publishes the House Edge/Return to Player (RTP) figures for their Net Entertainment slots games.

Comp Points

This operator run a VIP system for players - more details can be found on their site.

Closing Thoughts

While we do not endorse all of the terms and conditions that the Aspire Global platform has chosen to include, the vast majority of players are unlikely to be adversely impacted by these terms. Beyond this that we have a contractual relationship with this operator to ensure that complaints are managed appropriately more than offsets the concerns we would have about these specific terms.

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Best Casinos: United Kingdom

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.