Split Aces: Does not accept players from United Kingdom
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Split Aces Casino
Players from United Kingdom cannot play at Split Aces casino.
Review last updated - May 2018
Split Aces Casino are part of the Alpha Interactive Solutions N.V. group. We believe that it is highly likely that this company are related to the Game Tech N.V. group for reasons detailed in the Trustworthiness section. This group are were previously regulated by the Malta Gaming Authority but moved their license around the time that there were ongoing disagreements between themselves and the regulator regarding the management of player complaints. This platform has previously been caught using pirated Net Entertainment games.
During our investigations for this review we have established what in our opinion is a high likelihood that the Alpha Interactive Solutions N.V. Group are being operated in conjunctions with the Game Tech Group N.V. The factors that have led us to this conclusion are the near identical web design and very closely matching General Terms and Conditions documents. You can read a full report into our investigation here. As such we consider Alpha Interactive Solutions N.V. - as part of the same overarching group.
(-1)Despite not holding a UKGC license, and therefore being unable to legally accept sign-ups from UK players, casino support assured us that they do accept players from the UK.
During the background research on this group of casinos we did find some substantially negative reports, both seemingly from the same player at different portals, revolving round Conan casino seizing over $30k due to breach of Terms and Conditions. As it turns out, it seems that two bonuses were added to the players account in quick succession, one large bonus (£600) and another small bonus (£30). The casino then enforced the maximum bet rule for the smaller bonus so the player’s wagers of £100/hand breached the term. In the instance of two bonuses being added to the account in such a short time frame (the player claims they must have been added at exactly the same time and the casino claim there was a 2 minute delay), we would be inclined to view these as the same bonus. To seize such a large win on what can only be considered dubious grounds certainly isn’t a great confidence booster.
In late 2014 a situation came to light where an affiliate was found to be hacking into other sites and posting their gambling links on these sites without the owners knowledge or permission. This activity is clearly illegal and unethical. The majority of casinos that were receiving traffic from this affiliate closed the affiliate's accounts upon finding out what the affiliate was doing, however some casinos, whether via intent or insufficient security policies, continued to be listed on these sites for many months after the activity of this affiliate came to light. Many other brands managed to quickly take action to get themselves removed from the hacked sites (closing the affiliate account down and ensuring that new accounts could not be open).
In early 2016 this group were caught running pirated Net Entertainment games.
The Game Tech Group N.V. license holders were previously licensed by the MGA. After legal consultation the MGA were advised that the terms this group use to limit the maximum allowed bet during non-bonus play contravened EU consumer protection law. On this basis the MGA instructed the license holders to repay confiscated funds tied to a complaint that occurred while they held an MGA license. The Game Tech Group N.V. refused to do so and subsequently became non-responsive.
The Game Tech Group N.V. has enforced predatory terms prohibiting "betting systems" on a player who flat bet on a single number on Roulette. If flat betting on a single number is considered a "betting system" any player that chooses to with this group could be considered to be in violation of this term.
(NR) Predatory win term - "13.6. If a player's accumulated deposit amount does not exceed €200, player will be entitled only up to X10 last deposit. This maximum payout will be enforced also in cases where the player made additional deposits which were deemed at the sole discretion of the Casino to have been made in order to exceed the €200 accumulated deposit amount." - 21/08/2018. Outside of bonus play players have no reason to expect that winnings will be in any way capped. It is our understanding, based on discussion with the MGA and MCCAA, that this type of term is not compliant with EU consumer law.
(Blacklisted) Rogue Responsible Gambling terms - "13.5 Should you place deposit limits on your account, any withdrawal request will be limited to five (5) times the deposit limit, and not exceed €5,000 per thirty (30) day period. Any requests exceeding this amount will be declined, and the funds will be returned to your Account balance. You may then place a new withdrawal request in-line with this limit" - 21/08/2018 - It is entirely unacceptable and unethical to take punitive action against players who engage appropriately with Responsible Gambling tools.
(NR) Predatory withdrawal terms - "13.4. Withdrawal requests will be limited to a maximum of €5,000 per thirty (30) day period. Any requests exceeding these amount will be declined, and the funds will be returned to your Account balance. You may then place a new withdrawal request in-line with this limit." 21/8/2018 - Withdrawal caps have to exclude the payment of progressive jackpots as progressive jackpots are paid by the game network provider and by the jackpot contributions that should be collected and ring fenced at the time of bet. Withholding these jackpots is done with the intention of frustrating the player into losing their win back to the operator.
(NR) Predatory non-bonus terms - "16.3. "Irregular play" includes, inter alia: Placing total bets equal to or greater than 30% of the value of the deposit currently in play. Using Martingale, double-up and similar systems and strategies." - 21/08/2018 - As highlighted above, we have been made to understand that placing these types of restrictions on non-bonus play may not be compliant with EU consumer law. Further to this, the Martingale strategy has been conclusively mathematically proven to offer the player no advantage over the casino. The inclusion of restrictions of this type of betting strategy demonstrate a poor understanding of the games they offer by the casino management.
Alpha Interactive Solutions impose a predatory responsible gambling practice wherein they extend self exclusions to every property on their license. Ordinarily this would be a positive strategy, but in this case the group are making no effort to prevent self excluded players from registering with other brands on the license. This means that players who self exclude then sign-up at a different property within this group end up free rolled, where the operator refuse to return losses because they're "not responsible" for them and refuse to pay winnings.
For references see Game Tech Group Player Issues
We have identified this operator running on the following urls:
200% up to €1000
Terms and Conditions
The Split Aces Welcome bonus currently consists of a bonus of 200% up to €1000.
The minimum deposit that will trigger the bonus is €20.
This bonus has a wagering requirement of 20x(deposit+bonus) for the deposit bonus.
The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.
There is no maximum bet term.
If you have deposited less than €200 you will only be allowed to win a maximum of 10x your deposit.
This bonus is sticky which means that it can never be withdrawn. Once you have completed the wagering requirement the bonus will be removed from your account at the time of your first withdrawal.
Bonus and associated winnings will expire after 15 days if the wagering requirements are not completed.
- Slots (all varieties) 100%
- Blackjack (all varieties) 10%
- Roulette (all varieties) 10%
- Casino Poker (all varieties) 10%
- Baccarat (all varieties) 10%
- Video Poker (all varieties) 10%
- Craps (all varieties) 10%
- All other games 100%
Available to newly registered players only.
Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.
BONUS CODE: NACLAIM BONUS
Payout Speed: 7 days
The Split Aces Casino website states that they aim to pay withdrawals within 5 business days, which is roughly equivalent to 7 days if you withdraw at the start of the weekend.
Minimum withdrawal - €100
Maximum withdrawal - €5000 every 30 days
Players should be aware of the following term:
"If a player's accumulated deposit amount does not exceed €200, player will be entitled only up to X10 last deposit. This maximum payout will be enforced also in cases where the player made additional deposits which were deemed at the sole discretion of the Casino to have been made in order to exceed the €200 accumulated deposit amount."
Banking options available - Credit/Debit cards, Bank Transfer, Neteller, Skrill (Moneybookers), UKash and Webmoney
We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.CLICK HERE TO JOIN NETELLER
Split Aces casino use GameScale software for their instant play casino. Check out our GameScale Software Review.
Game selections are as follows;
Table Games – 17
Slots – 235
Video Poker – 8
SplitAces Casino hold the following gambling licenses :
- Curacao eGaming - SplitAces are licensed by Cyberluck, the Curacao eGaming Master License holder. We have had no success contacting this license holder, either directly or via the affected player, about player complaints and consider them to be completely non-responsive. You can find further information regarding this regulator's complaint policies here.
Players from United Kingdom NOT accepted.
Split Aces does not accept players from the following countries: American Samoa, Oceania, Australia, Guam, Israel, Singapore, Singapore, Turkey, Turkey, United Kingdom, United States, United States, United States Minor Outlying Islands, Virgin Islands, U.S., Virgin Islands, U.S..
|Phone:||+357 25 030456 (09:00 - 22:00 GMT)|
|10 Liliana Building|
|2nd floor, Flat/Office 203|
When it comes to rogue online casino groups, Game Tech N.V. should probably be considered #1 on the list. Given the strong and demonstrateable ties between Alpha Interactive Solutions N.V. and Game Tech we urge all players to avoid playing with any casino associated with this group in the strongest possible manner.
Associated By Company
There are no associated casinos to display.
Split Aces - slow payment
Split Aces - Successful withdrawal no winnings
Split Aces - Failed to Comply
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