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7.55

Star Status: Not Recommended

Ownership:
BML Group Ltd

Star Casino

Overview

Review last updated – July 2017

The Star casino website is only available in Italian.

Star casino are the Italian facing arm of the Betsson group of casinos.

Trustworthiness

 - 3 / 10

Historically, the Betsson group have been unwilling to discuss player complaints and have confiscated funds only providing vague terms as justification. However, in early 2016 we had an extended conversation with this group and they have subsequently assured us that going forward they will ensure that all complaints are addressed fully. This a huge step forward for the Betsson group and we look forward to working more closely with them in the future.

Unfortunately our contact at the Betsson group moved on in early 2017 and since that point we have been unable to establish a dialogue with any relevant party with this group.

For references see Betsson Group Player/Affiliate Issues

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

Bonuses

 - 10 / 10
200% up to €100
Max Bonus 100
Min Deposit 10
Max Bet NA
Type Cashable
Wagering 35xb
Deposit Method Restrictions: Neteller, Skrill
BONUS CODE: NA CLAIM BONUS
Value to Player for:
€27.89
Bonus Value
low roller
high
mid roller
high
high roller
high
superhigh roller
n/a

Payout Speed: 24

 - 10 / 10

Using Neteller all of our reviewers report withdrawal normally paid within 24 hours.

Maximum withdrawal - None listed

Minimum withdrawal - None listed

Banking options available - Credit/Debit cards, Skrill (Moneybookers), Neteller, PayPal, UKash, Postepay

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 10 / 10

Star casino use Net Entertainment software for their instant play casino. Check out our Net Entertainment Software Review for more information.

Game selections are as follows;

Instant

Table Games – 17

Slots – 59

Video Poker – 6

Jackpots - 8

Customer Service

 - 10 / 10

Email Testing Record

  • November 2016 - 34 minutes
  • June 2015 - 9 minutes
  • November 2014 - 44 minutes
  • June 2014 - 17 minutes
  • December 2013 - 15 minutes
  • October 2013 - 30 minutes

Licensing

 - 8 / 10

StarCasino hold the following gambling licenses :

  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Star casino - USA

Contact Details;

Email : assistenza@starcasino.it
Phone : 800 789 995

Affiliate Program - Affiliate Lounge.

Restricted Countries

Star does not accept players from the following countries: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antarctica, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Bouvet Island, Brazil, British Antarctic Territory, British Indian Ocean Territory, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Canton and Enderbury Islands, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos [Keeling] Islands, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa Rica, Croatia, Cuba, Cyprus, Czech Republic, Côte d’Ivoire, Denmark, Djibouti, Dominica, Dominican Republic, Dronning Maud Land, East Germany, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Heard Island and McDonald Islands, Honduras, Hong Kong SAR China, Hungary, Iceland, India, Indonesia, Iran, Iraq, Ireland, Isle of Man, Israel, Jamaica, Japan, Jersey, Johnston Island, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macau SAR China, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Metropolitan France, Mexico, Micronesia, Midway Islands, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar [Burma], Namibia, Nauru, Nepal, EU, EU, Neutral Zone, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, North Korea, North Vietnam, Northern Mariana Islands, Norway, Oman, Pacific Islands Trust Territory, Pakistan, Palau, Palestinian Territories, Panama, Panama Canal Zone, Papua New Guinea, Paraguay, People's Democratic Republic of Yemen, Peru, Philippines, Pitcairn Islands, Poland, Portugal, Puerto Rico, Qatar, Romania, Russia, Rwanda, Réunion, Saint Barthélemy, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Samoa, San Marino, Saudi Arabia, Senegal, Serbia, Serbia and Montenegro, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Georgia and the South Sandwich Islands, South Korea, Spain, Sri Lanka, Sudan, Suriname, Svalbard and Jan Mayen, Swaziland, Sweden, Switzerland, Syria, São Tomé and Príncipe, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, Uganda, Ukraine, Union of Soviet Socialist Republics, United Arab Emirates, United Kingdom, United States, Unknown or Invalid Region, Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Wake Island, Wallis and Futuna, Western Sahara, Yemen, Zambia, Zimbabwe, Åland Islands.

Slots RTP

Star casino publish the house edge figures for all of their slots games.

Comp Points

Star casino do not appear to offer any form of comp point program.

Closing Thoughts

The Betsson group have a low volume of player complaints and the type of complaints that come through indicate that most players are unlikely to encounter problems, however the failure to respond to the complaints that do come through is not something we're comfortable with and as such we cannot recommend players engage with this group.

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Promotional Terms & Conditions

200% up to €100
Max Bonus 100
Min Deposit 10
Max Bet NA
Type Cashable
Wagering 35xb

This promotion is only available to new players and only once they've made their first deposit.

The Star Welcome bonus currently consists of a bonus of 200% up to €100.

The minimum deposit that will trigger the bonus is €10.

This bonus has a wagering requirement of 35xbonus for the deposit bonus.

The bonus uses a standard structure where the full balance is locked from the moment of deposit until the wagering requirement has been completed.

There is no maximum bet.

There is no maximum win on the deposit bonus.

The bonus is cashable.

Players depositing via Skrill or Neteller are not eligible for this bonus.

Game Weightings:

  • All Slots excluding special slot, Blood Suckers, Kings of Chicago, Motohead, Jester 50k Jackpot and Jackpot Jester Wild Nudge 100%
  • Special Slots: Alien Robots, Demolition Squad, Ghost Pirates, Go Bananas, Jack Hammer, Jack Hammer 2, Medusa II, Muse, Reel Rush, Spinata Grande, Starmania, Steam Tower, Victorious, Zombies 50%
  • All Video Poker 20%
  • Table games (all versions), Blood Suckers, Kings of Chicago, Motohead, 50k Jackpot Jester, Jester Jackpot Wild Nudge 0%

 

 

 

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