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OVERALL VERDICT
5.16/10

Ad disclosure – We may earn commission if you sign-up via our links. Terms and Conditions apply. Please gamble responsibly.

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OVERALL VERDICT

5.16/10

PAYOUT SPEED

5/10

Customer Service

9/10

Bonuses

4/10

Software

7/10

Licensing

8/10

WEBSITE

OWNERSHIP

PlayCherry Ltd

AFFILIATE PROGRAM

SunMaker Affiliate

This casino is not recommended!

This operator is NOT recommended by ThePOGG.com. This could be due to a variety of negative behaviours, from refusing to discuss complaints to suspect gambling software or predatory terms and conditions. We would encourage players to consider alternative operators to play with.

Why not try these great operators instead?

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Name: SunMaker Casino Review
Item: SunMaker
Rating: 5.16
Author: ThePOGG

– Fast response to email support request.

– Operator subject to strong regulatory requirement.

–

– Non-cooperative with the management of player complaints.

– Long delays on payment of withdrawals.

– Low value registration incentives.

SunMaker Casino Review

Review last updated - July 2020.

OVERVIEW | 5.16/10

SunMaker are a German facing Betsoft casino that are in good standing. They are part of the PlayCherry group.

TRUSTWORTHINESS | 3/10

This group of operators has been non-cooperative in the management of player complaints submitted to this service. As such we cannot recommend their properties to players.

For references see ComeOn! Group Player Issues

BONUSES | 4 / 10

100% up to €200
Max Bonus	200
Min Deposit	10
Max Bet	NA
Type	Cashable
Wagering	40xb

Deposit Method Restrictions:
Neteller, Skrill

Country/Regional Restrictions:
Only available to the following countries: Switzerland, Germany

Full SunMaker bonus review

Terms and Conditions

The Sunmaker Welcome bonus currently consists of a bonus of 100% up to €200.

The minimum deposit that will trigger the bonus is €10.

This bonus has a wagering requirement of 40xbonus for the deposit bonus

The bonus is structured so that only wagering with bonus funds, which are stacked beneath the deposited funds, counts towards the wagering requirement. This also means that bonus restrictions, do not apply while you are wagering with your deposited funds. In other words as long as you are only using deposited funds you can withdraw at any time you like.

There is no maximum bet associated with this bonus.

There is no maximum win on the deposit bonus.

The bonus is cashable.

Only players from the following countries are eligible for this bonus - Germany, Switzerland.

Players depositing via Neteller or Skrill are not eligible to receive this bonus.

Game Weightings:

Slots 100%

Other Games, Live Games, Roulette, Black Jack 10%

Available to newly registered players only.

Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.

BONUS: 100% up to €200

T&CS APPLY

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Value to Player for:

£5.52

Bonus Value

low roller

mid

mid roller

mid

high roller

mid

superhigh roller

high

Payout Speed: 5 days | 5 / 10

Using Neteller all of our reviewers report withdrawal normally paid within 5 days.

Maximum Withdrawal - None listed

Minimum Withdrawal - None listed

Banking options available - Credit/Debit cards, Skrill (Moneybookers), Neteller, PaySafeCard, UKash

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Click here to join neteller

Software | 7 / 10

SunMaker casino use BetSoft software for their instant play casino. Check out our BetSoft Software Review.

Game selections are as follows;

Instant

Table Games – 19

Slots – 57

Video Poker – 23

Customer Service | 9 / 10

Email Testing Record

June 2020 - 4 hours 48 minutes.
September 2019 - 5 minutes.
May 2019 - 5 hours 56 minutes
November 2018 - 1 hours 10 minutes
December 2016 - Need to register to get support
June 2015 - 21 minutes
November 2014 - 2 hours 11 minutes
June 2014 - 2 minutes
December 2013 - 14 minute
October 2013 - 4 minutes

Licensing | 8 / 10

Sunmaker hold the following gambling licenses :

Isle of Man Gambling Supervision Commission - The IoMGSC are one of the stronger regulatory authorities operating within the online gambling market. You can find further information regarding this regulator's complaint policies here.

Restricted Countries

Players from United States NOT accepted.

SunMaker does not accept players from the following countries: American Samoa, Oceania, Australia, Austria, Belgium, Canada, France, French Guiana, French Polynesia, French Southern Territories, Guadeloupe, Guam, Hungary, Italy, Martinique, Netherlands, Netherlands Antilles, New Caledonia, Poland, Portugal, Reunion, Saint Pierre and Miquelon, South Africa, Spain, Thailand, Turkey, United Kingdom, United States, United States Minor Outlying Islands, Virgin Islands, U.S., Wallis and Futuna.

Contact

Contact Information;

Email :

[email protected]

Slots RTP

SunMaker casino do not publish the RTP figures of any of their slots games.

Comp Points

SunMaker casino do not appear to offer any form of comp point program.

Closing Thoughts

We're disappointed that this group of operators has decided to step back from cooperation in the management of player complaints. Until such time as this policy changes we cannot recommend players engage with their services.

Associated By Company

The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

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Other Associations

We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.

There are no associated casinos to display.

COMPLAINTS

SunMaker

Found for the Casino

Sunmaker - I Feel ripped off!!

Read Complaint

SunMaker

Resolved

Sunmaker - cancel my withdrawal and ban my account

Read Complaint

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United states