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1.90

Sunset Slots Status: Not Recommended

Sunset Slots Casino

Overview

Review last updated – July 2017

Sunset Slots casino were a Rival operator who are represented by 100Affiliates, the same affiliate program as Kings Chance, and list their ownership as Engage Entertainment.

Trustworthiness

 - 1 / 10

Sunset Slots are represented by the 100Affiliate program and list their ownership as Engage Entertainment.

CasinoMeister has asserted that the owners of SunSet Slots casino have dishonestly acquired an email marketing list. CasinoMeister is widely considered one of the most credible affiliate portals online today and this sort of accusation makes us extremely uncomfortable..

During the December 2013 review update we came across a player complaint where Rich casino who are owned by Engage Entertainment appear to have instituted a Spirit of the Bonus fund confiscation. This is absolutely unacceptable behaviour.

7Spins casino who are own by Engage Entertainment have failed to cooperate fully with our complaint service. While the casino were happy to tell us that this player involved had been running multiple accounts, they refused to provide any evidence to support that claim. Given that all this casino hold their licenses in Curacao by a Master License holder we've found to be consistently non-responsive to complaints this effectively means that the player has no-where to go to get an independent review of a decision to confiscate funds, leaving the casino as the final arbitrator with regard to decisions that they benefit from financially.

At least one of the casinos owned by Engage Entertainment, Winward, appears to have historical associations with the now defunct Top Game casino software.

21Dukes - an operator owned by Engage Entertainment - took nearly 2 years to pay a player a low 5 figure balance and pressured the player by suggesting that the player would be paid faster if they were to pay more and if they didn't pay they'd reduce the player's withdrawal limit even further, going so far as to suggest a monthly withdrawal limit of 100 credits, which would have resulted in the balance taking decades to pay.

Engage-Entertainment's legal department have contacted us to insist that each of their operators is entirely independent. This may be true but we feel that players should be aware of all of the activities of the properties owned by this group.

For references see FastTrack_Affiliates Group Player Issues and Engage Entertainment Group Player Issues.

Bonuses

 - 2 / 10

To find out how our bonus ratings are calculated see Bonus Rating System.

Bonus;

100% up to £200

Sticky - Can never be withdrawn. At the time of your first withdrawal the bonus will be removed from your account

Wagering Requirements;

  • Slots - 30xbonus
  • Blackjack - 600xbonus
  • Roulette - 600xbonus
  • Baccarat - 600xbonus
  • Video Poker - 600xbonus
  • Table Poker - 600xbonus

Adjustments to ratings;

  • Bonuses on subsequent deposits (+1) - 2nd deposit 50% up to £100, 3rd deposit 100% up to £200
  • Maximum Withdrawal (-2) - You are not allowed to win more than 20x(deposit+bonus).

Game Weightings (already account for in Wagering Requirements)

  • Slots 100%
  • All other games 5%


Notes



Payout Speed: ?

 - 0 / 10

The Diceland website gives no information that we could find on how long withdrawals will take to process.

Minimum withdrawal - Not defined.

Maximum withdrawal - $1000-$35000/week depending on VIP level.

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers), PaySafeCard, Poli, UKash, Sofort, Giropay, iDeal, 4B, Euro6000, Dankort, PostePay, CartaSi, Nordea, ePay.bg, and Bank Transfers

Software

 - 1 / 10

Kings Chance casino use Rival software, a software provider who have been unable to explain connections between their company and a company that supposedly did independent games testing for them. They also use Betsoft, Visionary iGaming and Pariplay sortware. Check out our Top Game Software Review.

Game selections are as follows;

Download

Table Games – 13

Slots – 151

Video Poker – 5

Jackpots - 3

Live - 3

Customer Service

 - 0 / 10

Email Testing Record

  • June 2015 - No Response
  • November 2014 - 22 hours 56 minutes
  • June 2014 - 1 hours 44 minutes
  • September 2013 - 18 minutes

Licensing

 - 2 / 10

SunsetSlots hold the following gambling licenses :

  • Curacao eGaming - SunsetSlots casino are licensed in Curacao by the Curacao eGaming Master License holder. We have had no success contacting this license holder, either directly or via the affected player, about player complaints and consider them to be completely non-responsive. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Sunset Slots casino;

Contact Details;

Email : support@sunsetslots.com
Phone : USA (Toll Free): 1-888-414-6804
UK (Toll Free):0-808-189-1269
Italy (Toll Free):800-875-226
France (Toll Free):0800-919066
Australia (Toll Free):1-800-781-322

Restricted Countries

Sunset Slots does not accept players from the following countries: Afghanistan, American Samoa, Belgium, Brunei, Bulgaria, Cambodia, Chad, Congo - Brazzaville, Congo - Kinshasa, Eritrea, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Greece, Guadeloupe, Guam, Guinea-Bissau, Haiti, Hong Kong SAR China, Iran, Iraq, Israel, Italy, Libya, Martinique, Monaco, Myanmar [Burma], EU, North Korea, Philippines, Puerto Rico, Romania, Singapore, Somalia, Sudan, Syria, Tajikistan, Turkey, Turkmenistan, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United Kingdom, United States, Uzbekistan, Venezuela, Yemen, Zimbabwe.

Slots RTP

Sunset Slots do publish the Return to Player (RTP)/house edge figures for all of their games.

Comp Points

The Sunset Slots comp points awards the player 1 comp point for every $1 wagered on slots games and you can convert 1000 comp point into $1.

Closing Thoughts

SunsetSlots have been called out by the most significant player advocate in operation today for engaging in what amounts to data theft. We can't verify that these claims are true, but they're enough that we wouldn't want our players engaging with this operator.

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