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3.94

SXM Lottery: Does not accept players from United Kingdom

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SXM Lottery Casino

Players from United Kingdom cannot play at SXM Lottery casino.

Overview

Review last updated - November 2015.

SXM Lottery have closed as of the 8/01/2016

SXM Lottery Casino is on the HighWeb Ventures platform and it is licensed by Curacao eGaming. They provide a range of games from Net Entertainment and Games OS. Their site features a  colour theme of: blue, black and red and their background is a picture of silhouetted palm trees.  

Trustworthiness

 -  1 / 10

(-1)We find SXM Lottery Casino's proliferation of awkward rules such that it reduces their trustworthiness. They have a predatory maximum winnings clause (item 7.4) in their Terms and Conditions which states that they have a $25,000 per week cap on winnings or 100 x your deposit - whichever is least. They also have a maximum withdrawal of $10,000 per week. They state that they have a monthly fee for inactive accounts, which isn't in itself problematic if this is a sensible amount, however they state that this amount can be found in their "Help" section but our reviewer went through the whole section and could find no evidence of it there. ThePogg does not find these issues to be conducive to a positive playing experience.

It should be noted that another casino owned by this group, Paradise Win, have a warning against them for questionable confiscations at Casinomeister.

One of the properties in this group has been uncooperative with a complaint submitted to this site, providing a non-sense answer and becoming non-communicative when challenged.

For references see HighWeb Ventures Group Player Issues

You can see the latest updates to SXMLottery's terms and conditions here.

Bonuses

 -  1 / 10
Deposit Method Restrictions Deposit Method Restrictions:
Country/Regional Restrictions Country/Regional Restrictions:
Value to Player for:
Bonus Value

Payout Speed: 72 hours

 - 8 / 10

SXM Lottery Casino state on their website that it takes 3 days for withdrawals.

Minimum Withdrawal - €25.

Maximum Withdrawal - €10,000 in 30 days.

CLICK HERE TO JOIN NETELLER

Software

 -  5 / 10

SXM Lottery Casino use Net Entertainment software for their instant play casino and also include a selection of GamesOS games. Check out our Net Entertainment Software Review for more information.

Game selections are as follows;

Instant

Table Games – 15

Slots – 109

Video Poker – 6

Jackpots - 8

Customer Service

 -  10 / 10

Email Testing Record

  • September 2015 - 19 minutes.

Licensing

 -  6 / 10

SXMLottery casino hold the following gambling licenses :

  • Curacao eGaming - SXMLottery casino are licensed by eMoore, the Curacao eGaming Master License holder that is responsive and cooperative in the management of player complaints. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with SXM Lottery Casino – Albania, Belarus, Bulgaria, Georgia, Greece, Macedonia, Russian Federation, Serbia, Slovakia, Turkey and Ukraine.

Contact Information:

Email : Fill out support form online.
Address : HighWeb Ventures N.V.
E-commerce Park
Vredenberg
Curacao
Live Chat : 24/7 live chat support on the casino website from 09.00-20.00 Mon to Fri and 09.00 - 17.00 CET weekends .

Restricted Countries

Players from United Kingdom NOT accepted.

SXM Lottery does not accept players from the following countries: Albania, Belarus, Bulgaria, France, Georgia, Greece, Macedonia, Russian Federation, Serbia, Slovakia, Turkey, Ukraine, United Kingdom, United States, United States Minor Outlying Islands, Virgin Islands, U.S..

Contact

Slots RTP

SXM Lottery publish the RTPs for all of their slots games.

Comp Points

SXM Lottery do not appear to offer a comp points program for all players. They do provide some V.I.P. offers which can be found on their website.

Closing Thoughts

SXM Lottery Casino are Not Recommended at ThePOGG as a result of the proliferation of awkward rules that our reviewer found on their website. They have a predatory maximum winnings clause (item 7.4) in their Terms and Conditions which states that they have a $25,000 per week cap on winnings or 100 x your deposit - whichever is least. They also have a maximum withdrawal of $10,000 per week. They state that they have a monthly fee for inactive accounts, which isn't in itself problematic if this is a sensible amount, however they state that this amount can be found in their "Help" section but our reviewer went through the whole section and could find no evidence of it there. Players should also be aware that the sign-up bonus can be used only on slots and that further-to-this once a game has selected this is the only game that the bonus can be used in connection with. There are several countries that are restricted from claiming bonuses on this site - they are as follows: Afghanistan, Albania, Bosnia Herzegovina, Bulgaria, Croatia, Czech Republic, Greece, India, Indonesia, Kazakhstan, Kyrgyztan, Macedonia, Mongolia, Montenegro, Nepal, Pakistan, Romania, Serbia, Slovakia, Slovenia, Tajikistan, Thailand, Turkmenistan, Uzbekistan.

Associated By Company

There are no associated casinos to display.

COMPLAINTS

Best Casinos: United Kingdom

United Kingdom country flag

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.