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4

The Palaces Status: Not Recommended

The Palaces Casino

Overview

Review last updated – November 2017.

The Palaces are a fairly new online gambling portal and therefore have an industry reputation to build.  They are owned and operated by Palatial Leisure Limited – a company with experience in the bingo sector – now extending their portfolio to take in the online casino sector. The Palaces are sister property to Westway Games casino and both are licensed in the United Kingdom by the United Kingdom Gambling Commission (UKGC). The Palaces offer a fairly small range of games by:  Net Entertainment, Parlay Games and IGT.  Their site design is built upon a colour palette of black, white and deep red and their logo features the eponymous palace frontage complete with classical columns in gold. They have no outstanding complaints at any of the major gambling portals at this time.

Trustworthiness

 - 6 / 10

The Palaces have no outstanding complaints at any of the major mediation portals.

The Palaces have been unresponsive to our repeated efforts to communicate with them about a player complaint submitted to this site. While the complaint was ultimately resolved without our intervention, the fact that The Palaces failed to respond to our repeated communications means that we cannot reasonably expect to be able to assist player in future. As such The Palaces and associated properties have been moved to Not Recommended status .

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

Bonuses

 - 9 / 10
100% up to £100
Max Bonus 100
Min Deposit 10
Max Bet NA
Type Cashable
Wagering 35xb
50 complimentary spins on Starburst
# of Spins 50
Spin Value 0.10
Max Bet NA
Max Win NA
Wagering 35xw
BONUS CODE: NA CLAIM BONUS
Value to Player for:
£16.30
Bonus Value
low roller
high
mid roller
high
high roller
high
superhigh roller
mid

Payout Speed: Up to 30 days

 - 0 / 10

Varying information is given for withdrawal times on The Palaces website from only a couple of hours to a demand for players to allow up to 30 days for withdrawals to occur - this is an unacceptable length of time.

Minimum withdrawal - None listed

Maximum withdrawal - None listed - when asked casino support said there was no withdrawal limit - their only stipulation was that only one withdrawal can be made in a single 24 hour period.

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers), Przelwy24, Bank Transfer.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 1 / 10

The Palaces casino use Net Entertainment software for their instant play casino and also include a small selection of IGT (Wagerworks) and Parlay Games games. Check out our Net Entertainment Software Review for more information.

Game selections are as follows:

Instant

Table Games – 19

Slots – 54

Video Poker – 18

Live - 5

Customer Service

 - 3 / 10

Email Testing Record

  • July 2017 - 72 hours.

Licensing

 - 8 / 10

The Palaces casino hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. The Palaces currently use IBAS. You can find further information regarding this regulator's complaint policies here.

Restricted Countries

The Palaces does not accept players from the following countries: American Samoa, Angola, Argentina, Australia, Belgium, Canada, Chile, Cuba, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Guadeloupe, Hong Kong SAR China, Iran, Iraq, Israel, Japan, Kuwait, Martinique, Mayotte, North Korea, Qatar, Réunion, South Korea, Sudan, Syria, Thailand, Turkey, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, Ukraine, United Arab Emirates, United States.

Contact

Contact Information:

Email : support@thepalaces.com
Telephone : +44(0)7899660000
Address : Palatial Leisure Limited, Palace Bingo & Casino, Church Plain, Great Yarmouth, NR30 1PL, United Kingdom

Slots RTP

The Palaces do not appear to publish the house edge for all their slots games and customer support did not appear to understand what the return to player (RTP) figures were when asked.

Comp Points

The Palaces offer a loyalty points system as outlined below.

Loyalty Level and Points Needed to Qualify

  • Baron / Baroness: Default
  • Lord/Lady: 15,000 Elite Points
  • Duke / Duchess: 45,000 Elite Points
  • Price / Princess: 90,000 Elite Points
  • King / Queen: 120,000 Elite Points
  • Rate at which Elite Points are Awarded by Game Play

  • Bingo: £10 wagered =1 Elite Point
  • Slots: £10 wagered =1 Elite Point
  • Roulette / Live Roulette: £25 wagered =1 Elite Point
  • Table Games: £50 wagered =1 Elite Point
  • Video Poker: £50 wagered =1 Elite Point
  • Live Casino: £50 wagered =1 Elite Point
  • Closing Thoughts

    Unfortunately when an operator chooses not to respond to complaints received by this site, even where they ultimately get resolved without our intervention, they set a precedent for future issues that we cannot ignore. We simply will not recommend any operator that is not cooperative in the management of player complaints.

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    Promotional Terms & Conditions

    100% up to £100
    Max Bonus 100
    Min Deposit 10
    Max Bet NA
    Type Cashable
    Wagering 35xb
    50 complimentary spins on Starburst
    # of Spins 50
    Spin Value 0.10
    Max Bet NA
    Max Win NA
    Wagering 35xw

    This promotion is only available to new players and only once they've made their first deposit.

    The Palace Welcome bonus currently consists of a bonus of 100% up to £100 plus 50 complimentary spins on Starburst.

    The minimum deposit that will trigger the bonus is £10.

    This bonus has a wagering requirement of 35xbonus for the deposit bonus and 35xwinnings for the complimentary spins.

    The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.

    There is no maximum bet term.

    There is no maximum allowed win associated with either the deposit bonus or complimentary spins.

    The bonus is cashable.

    Game Restrictions:

    • You can only play slots games with this bonus

     

     

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