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3.9

Total Gold Status: Not Recommended

Total Gold Casino

Overview

Review last updated: July 2017.

Total Gold Casino are a relatively new brand on the market and they are part of the Cassava Enterprises Ltd (888 UK Ltd) group of casinos. They are owned by the same company as Spin Genie and share the same Managing Director.  Currently they hold licenses with both Gibraltar and the UKGC.  They provide a small range of slots games and casino games from: Pariplay, Eyecon, Net Entertainment, Cryptologic, Blueprint Gaming and two live games from Evolution gaming. Their web design is sleel and attractive utilising a refined palette of: silver, gold and black.  The homepage features a black background tiled with filled silver stars that seem to be emitting a golden glow.

Trustworthiness

 - 2 / 10

Total Gold Casino are part of the Bear Group who have been unresponsive to player complaints at this and other portals.

(-2)Total Gold include a dormancy clause that we find to be of a predatory nature and as such have been listed as Not Recommended. The term allows the casino to seize all funds if there is no activity on a player's account for 180 consecutive days. They explicitly state that such actions will be taken without further notice from the casino. Dormancy clauses should be used to allow the casino to charge a small maintenance fee for the upkeep of an inactive account, not to justify seizures of full balances. Exceptions to this would be where the balance seized would be transferred to the regulator for holding, or donated to a charitable institution after a period of a year, and only after reasonable efforts have been made to alert the account owner of the potential seizure.

(-1)Total Gold Casino also have a clause in their Terms and Conditions which states that Progressive or Casino Jackpots will be paid out in 24 monthly instalments. Since Progressive Jackpot winnings come from a central pool and not casino funds there is no good reason for doing this and again we find this to be of a predatory nature.

(-1) Total Gold Casino include a clause in their Terms and Conditions which states that players cannot claim bonuses with other casinos that are part of their casino network and that they are under no obligation to refund balances in such cases - but they do not give a list of such venues to aid the player in not making this mistake - it can be difficult for professionals in the industry to connect sister casinos - far less lay people.

Total Gold Casino are run by the Cassava group 888 Holdings). This group have proven to be unwilling to engage with 3rd party dispute mediation on several occasions over the years. Alongside this they have been known to confiscate player funds citing only vague spirit of the bonus terms.

The extended group of operators that 888 run has been reported to refuse to pay out player winnings if they claim bonuses at multiple properties within their group, but fails to provide players with reasonable information regarding which properties are in their group. This policy also appears to have been applied to gambling protection self-exclusions where checks have not been carried out at registration, only once the player has won. This means that if a player self-excluded from any property in this group, if they sign-up with another property not realising that this property is owned by 888, the player is then in a position where they can lose, but if they win they will not be paid.

The software that the 888 properties run on - Dragonfish - runs a Baccarat game that we found to mis-advertising the pay out of 2 of the bets on the table. We repeatedly tried to contact this software provider to correct this issue and received no response.

The 888 group have engaged in what appears to be the closure of profitable affiliate accounts using general account closure terms reportedly due to the affiliate not generating enough new leads, though the required amount remains unspecified. We assume that the amount of new leads exceeded the amount required by their minimum activity clause which is the understood minimum. We view this as an unethical business practice.

This group of operators has been involved in the closure of affiliate and player accounts based on the affiliate posting on the same message board as the player. This is a massive over extension of a standard anti-fraud policy and is dangerous to both players and affiliates.

For references see 888 Group Player Issues

For references see Bear Group Player Issues

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

Bonuses

 - 1 / 10
100% up to £200
Max Bonus 200
Min Deposit 20
Max Bet NA
Type Cashable
Wagering 60x(d+b)
25 complimentary spins on Starburst
# of Spins 25
Spin Value 0.10
Max Bet NA
Max Win 400
Wagering 60xw
BONUS CODE: NA CLAIM BONUS
Value to Player for:
-£17.48
Bonus Value
low roller
low
mid roller
low
high roller
low
superhigh roller
low

Payout Speed: 72 hours

 - 8 / 10

Total Gold state on their website that withdrawals can take up to 3 days.

Maximum Withdrawal - 3 withdrawals are allowed per day: £5000 per day; £15,000 per week; £25,000 per month.

Minimum Withdrawal - £30 .

Banking options available - Credit/Debit cards, Paypal, Neteller, Paysafecard, Entropay and Bank Transfers.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 3 / 10

Total Gold Casino use: Net Entertainment, Eyecon, Dragonfish, Cryptologic, Pariplay, and Blueprint Gaming software for their instant play casino. They use Evolution gaming software for their live games.
Check out our Net Entertainment Software Review for more information.

Game selections are as follows:

Instant

Slots – 88

Table Games – 6

Live – 2

Customer Service

 - 0 / 10

Email Testing Record

  • December 2016 - Need to register to get support
  • November 2015 - 15 hours 8 minutes.

Licensing

 - 8 / 10

TotalGold hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. TotalGold currently use eCOGRA. You can find further information regarding this regulator's complaint policies here.
  • Gibraltar Gaming Commission - The GGC is one of the more reputable online gaming regulators, but we are aware of a serious software issue where they failed to uphold their own technical standards. You can find further information regarding this regulator's complaint policies here.

The following countries are not allowed to register with Total Gold Casino: Albania, Antigua, Armenia, Azerbaijan, Belarus, Belarussia, Belgium, Bosnia, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, France and its territories, Gibralter,Herzegovina, Hungary, Indonesia, Israel, Italy, Kosova, Latvia, Lithuania, Macedonia, Malaysia, Moldova, Montenegro, Romania, Russia, Russian Federation, Serbia, Slovakia, Slovenia, South Africa, Spain, Turkey, Ukraine and the United States and its territories.

Contact Details:

Email : help@IGsupportteam.com
Email : operations@cassava.net
Address : Cassava Enterprises Ltd.
Suite 601/701 Europort
Gibralter
Telephone: 0800 018 3307
Telephone: 0800 901 2510

Affiliate Program - QuickThink Affiliates.

Restricted Countries

Total Gold does not accept players from the following countries: Albania, Antigua and Barbuda, Armenia, Azerbaijan, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Gibraltar, Hungary, Indonesia, Israel, Italy, Latvia, Lithuania, Macedonia, Malaysia, Moldova, Montenegro, Romania, Russia, Serbia, Serbia and Montenegro, Slovakia, Slovenia, South Africa, Spain, Turkey, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, Ukraine, United States.

Slots RTP

Total Gold provide the RTPs for all of their slots games.

Comp Points

Total Gold casino do not appear to offer a comp points program.

Closing Thoughts

Total Gold Casino are Not Recommended at ThePOGG as a result of their dormancy clause which we perceive to be predatory in nature.The term allows the casino to seize all funds if there is no activity on a player's account for 180 consecutive days. They explicitly state that such actions will be taken without further notice from the casino. Dormancy clauses should be used to allow the casino to charge a small maintenance fee for the upkeep of an inactive account, not to justify seizures of full balances. Exceptions to this would be where the balance seized would be transferred to the regulator for holding, or donated to a charitable institution after a period of a year, and only after reasonable efforts have been made to alert the account owner of the potential seizure. Total Gold Casino also have a clause in their Terms and Conditions which states that Progressive or Casino Jackpots will be paid out in 24 monthly instalments. Since Progressive Jackpot winnings come from a central pool and not casino funds there is no good reason for doing this and again we find this to be of a predatory nature. Total Gold Casino include a clause in their Terms and Conditions which states that players cannot claim bonuses with other casinos that are part of their casino network and that they are under no obligation to refund balances in such cases - but they do not give a list of such venues to aid the player in not making this mistake - it can be difficult for professionals in the industry to connect sister casinos - far less lay people. Be aware that due to the nature of the site design we are unable to monitor changes to the Bonus terms and Conditions at this venue.

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Promotional Terms & Conditions

100% up to £200
Max Bonus 200
Min Deposit 20
Max Bet NA
Type Cashable
Wagering 60x(d+b)
25 complimentary spins on Starburst
# of Spins 25
Spin Value 0.10
Max Bet NA
Max Win 400
Wagering 60xw

This promotion is only available to new players and only once they've made their first deposit.

The Total Gold Welcome bonus currently consists of a bonus of 100% up to £200 plus 25 complimentary spins on Starburst.

The minimum deposit that will trigger the bonus is £20.

This bonus has a wagering requirement of 60x(deposit+bonus) for the deposit bonus and the complimentary spins carry a wagering requirement of 60xwinnings.

The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.

There is no maximum bet term.

The maximum allowed win with this bonus is £400.

The bonus is cashable.

Game Weightings:

  • Slots 100%
  • PJPSlots 100%
  • Arcade 100%
  • ScratchCards 100%
  • Keno 100%
  • Hi-Lo 0%
  • Roulette 0%
  • LiveRoulette 0%
  • Blackjack 0%
  • LiveBlackjack 0%
  • VideoPoker 0%

 

 

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